Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 2,078 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 2,078 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Very good service”

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“Glow green is very good answering all your questions, boiler service was very good no mess”

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“The engineer was very tidy, polite And explained how to use the thermostat as I hadn’t had one previously.”

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“At every stage Glow Green were excellent. From my initial call with their sales team, through to Lewis the engineer who installed my boiler, they were helpful, fast, competent and friendly.”

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“Boiler service carried out professionally”

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“Excellent customer service & after care.”

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“Everything was excellent. The fitters did a clean and professional job and explained how to use the remote control. Just one niggle, I asked for a service plan for a yearly service but no one contacted me.”

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“Please don't waste time with this company Boiler not installed to Worcester manufacturers spec. List of schoolboy errors. Left boiler exposed to weather and void of warrantee. Had it reinstalled by a Worcester accredited engineer direct into the house as per spec prefect. Three days cost £3.330. Taking Glow green to court to recover money. I only found out the problems after calling out my local plumber he pointed out the errors and suggested I call in an accredited Worcester engineer. Six weeks trying to get sense out of this company. Seven different people contacting me. NOTHING constructive. My question would be how many of those who have given five star to Glowgreen know that their boiler has been properly installed. Some I am sure will be sitting on a problem waiting to happen. If you have a serious problem take them to a SCC and make them pay. i”

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“Frankly I wouldn't give you a star at all, only if there were minus stars. At this you would surely win a prize ! This is the worst Company I have ever had the misfortune to deal with. With a boiler fitted about 12 weeks ago I am still waiting for an engineer to fit a replacement box with which to control my c/h. Currently I have no heating at all. The first was faulty, the second finally arrived but nobody to fit it has materialized, though I have been complaining for some long time.”

Helpful Report

Dear Mr Cross, Sorry to see this. Our records show that we've provided phone support on how to use the thermostat but as this didn't work, we have agreed to send an engineer and a replacement unit as a gesture of goodwill. Our scheduling team should be in touch soon. If you have any further issues, don't hesitate to contact us on complaints@glowgreenltd.com. Kind regards, Glow Green

“This company is the most badly organised company I have ever come across. I paid for my boiler September 11 and now 13 October still not installed.I have no heating . They sent out 2 boilers , 2 men have been out. Although I am shielding and have had cancer they did not understand plumber can not use my WC. First plumber refused to install. 2nd plumber arrived and the size of boiler not correct /can not fit and did not have pipes needed to install so now I have to wait another week . And it is winter !!! 4 weeks later still no boiler. I have tried to contact company. Takes 30 mins on phone and then no apologies. Unbelievable. Too much to complain about ....not enough space. DONT USE THEM!!!”

Helpful Report

Dear Annette We are sorry to see this. We note that our Complaints Team has already been in touch and they have provided an apology and compensation. If you do not feel that our response has been fair and reasonable, we recommend that you contact the Furniture & Home Improvement Ombudsman for impartial investigation. Kind regards Glow Green

“I called on the Tuesday to order a new boiler. Fitting to take place the next Monday. Fitter to arrive between 8 and 10 a.m. I was told the fitter would call me on Sunday night. He didn't. I was told the boiler would be delivered on the Friday, as it could not be delivered on a Sunday. It wasn't. Monday morning, I find an email timed at .7.24 a.m from another fitter, saying he was now assigned to my job. At 10 a.m. my bell rings. Hurrah. But no! It is a courier with the boiler, which he is not allowed to bring upstairs to my second floor flat. I had him leave it in the communal hallway. After noon, I sent a message to the woman I had ordered the boiler from, telling her what was going on. [It is not her fault, I am clear about that and tell her so.] I also sent a message to the 'new' fitter, asking what is going on. It is now Tuesday morning and I have had no response from either person. I have looked at Companies House records, but this limited company is not listed! I was going to write to the director[s]. I am seriously considering cancelling and using a different company. I chose this one because I am a Utilities Warehouse customer. Pretty disgusted at the moment.”

Helpful Report

Dear JC, We cannot find a customer record under your details. We suggest you contact our complaints team on complaints@glowgreenltd.com if you require assistance, providing your full name and postcode. Kind regards, Glow Green

“7 days ago I put a review on trustpilot with concerns of what was supposed to be a 2 day job ended up a taken 10 and all this time I had no hot water or heating, I got a response pretty quick not like trying to call the customer service team if you press existing customer there is no answer. The response said I'm sorry to hear and please give details and they will call. I gave the details that they required and 7 days on still no call, emailed complaints 2 weeks ago and still no response there. Glowgreen you are a very disappointing company. I thought I would be safe going with a company like yours, I was very wrong. Please sort out and answer the phone to existing customers and give them the respect they need.”

Helpful Report

Dear Jackie, We are sorry for difficulties getting through to us, we are incredibly busy with the approach to winter and demand for heating installations is very high currently. However we note that your case has already been passed to our Technical Team who will be in touch shortly to discuss your thermostat query. Rest assured we are here to help. Kind regards, Glow Green

“Terrible service from start to finish. The engineers didn't turn up on the first promised date to install the AC unit... They didn't give any reason why, my business lost a day's worth of takings. On the rescheduled date the engineers turned up and as they were just about to install the AC unit I asked them to verify that the unit brought in fresh air from the outside, which was what I was promised and one of the main reasons for going for this specific unit. The engineers told me 100% the units did not take any air from outside. Here is the wording the Glow Green sales team gave in their sales pitch on the phone and within their sales brochure. "Taking in air from outside, this air is then purified before either heating or cooling accordingly." After cancelling the order and sending the units back, I was told to email the complaints team to try and get compensation for my wasted time, loss of takings and mis-sold sale... I was greeted with this response = "Having reviewed your complaint and our internal records, I have decided that your complaint should not be upheld. Our Findings: I have looked at the image you have provided (this images was the screenshot not the official Glow Green product information sheet), and can see the wording is slightly ambiguous. What was meant when we said it uses air from outside is that it uses the air within the room, which is naturally air from the outside, and passes this through the internal A/C unit to be cool or heated and purified." Avoid this company at all costs!”

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Dear Oliver, Our complaints team has already been in touch with you directly. We provided a quote for a standard Air Con unit at your request. Despite you changing your mind on the day of installation, we agreed a full refund and no penalties for cancellation (despite us ordering all the parts and engineers). We wouldn't provide compensation in the circumstances. Yours sincerely, Glow Green

“The fitters arrived on time very friendly daniel and lee got to work the new boiler was fitted in our loft all was explained how to use the controls left our bungalow neat and tidy removed all the rubbish would definitely recommend green glow sincerely alan hykin”

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Dear Alan, Thank you so much for your 5-star review! It's lovely to see Daniel & Lee did a super job. Thanks for using our service. Kind regards, Glow Green

“DO NOT USE Glowgreen! If you have any doubts or concerns about using Glowgreen to replace your boiler, then don’t! they are most unprofessional organisation I have ever experienced with a catalogue of errors! From point of sale they misrepresented and missed key elements off the quote, like the smart nest system, which has meant we had to pay additional funds on top of the original quote, inflating the price. We have had the following issues: - Our first instalment date was canceled - The boiler installed is not level and square to the wall. - The wrong sized radiator was delivered and they tried to charge a restocking charge when taking it back. - Response time from Glowgreen can be in excess of a week. - Daniel Edwards their national instillation manager didn’t return calls despite messages being left and took over 3 days to reply to emails. - All engineers are subcontracted, this has become an issue when we have had 3 booked appointments for works to be rectified and completed, for all 3 bookings no one showed up, no communication to let me know and I was the one who had to chase Glowgreen for further information. I’m still waiting. This meant I have taken 3 days off work. - Nest was incorrectly installed and we have not been able to control our hot water, this is still outstanding 4 weeks on and we have two children under the age of 3. Glowgreen have put us into a situation where we can’t get hot water to wash, clean or bath our two children when going into winter and we are having to rely on a kettle! We have paid over £3000.”

Helpful Report

Dear Alex, Sorry to see this however we note that you have already sent in a complaint which is being looked into by our complaints team. We take all complaints very seriously. Your case handler will be in touch to provide a resolution. Kind regards, Glow Green

“Excellent and very efficient service, delivery and installation as specified in the quote. Would be happy to use them agin in the future”

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“Very competitive price,first class installer”

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Hi Thomas, thanks so much for the amazing feedback! We really appreciate your business. Kind regards, Glow Green

“very good service, plenty of reliable information, engineer who fitted boiler was first class.”

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Dear Alexander, Thank you for your lovely feedback. It's reassuring to see that our engineer did a first-class job. Thanks for using Glow Green! Kind regards, Glow Green

“I have a few issues,my electrician said they left loose wires hanging round in the loft which he has had to sort out.my joiner struggled to cover all bare pipes that was left showing because they were n't aligned with the boiler and also bare electrical wire left in the kitchen.then to top it all we cant get the heating on.someone phones to advise me how to set it up.still not coming on”

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“All loft insulation was lifted up to lay gas pipe but was not replaced. Access hatch to loft missing and not replaced, so I had to make another one to seal access hole to the loft. I had to pay extra for a vertical flue instead of horizontal flue A hole was made in the ceiling of the cupboard in the bathroom to allow vertical flue to pass through but the hole was roughly made and the size was out of proportion to the circumference of the flue pipe a poor half hearted attempt was made by the fitters to repair the hole but was no good at all. I purchased materials my self to make good the hole. Also each time the boiler is used the condenser pipe drips water. Should have used a local tradesmen instead of an impersonal nationwide firm.”

Helpful Report

Glow Green Ltd is rated 4.1 based on 2,078 reviews