Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.12

4.1 Rating 1,994 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 1,994 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Quick & efficient & competitively priced. The instalation was New Years Eve & NY day. The engineer did two long days to make sure that the new boiler was functioning properly & the CH system up & warming our cold flat. I highly recommend the Glow Green team. NH”

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“Glow Green were very professional and helpful from the first phone call I received from them to Gary the engineer coming and fitting the new boiler. He was a very pleasant man and did a good job, clearing up after himself and explaining what he had done and how the boiler and controller worked.”

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“Had a new boiler fitted in December. Still no clue how it works . Engineer has been out several times as Glow green sent him several times for different reasons. Wanted another £250. to replace pipe inside house but the engineer cleaned the old pipe and Said it was fine now. He has shown me several times how to program the boiler but it doesn’t go off unless I turn the boiler off at source which means I either have no hot water or heating or hot water and heating so it is costing a lot of money if I don’t turn it off at the source. I would like to get just hot water without the heating on ! I have turned the thermostat on some radiator s off as I get too hot but wish I could operate it manually as the program unit will not do what I want it to do. Wish I had had my other boiler repaired as it was just 10 years old and easy to use and the new one is a nightmare to try and set and still can’t work it after a couple of months. What will I do in summer when I don’t want the heating on ?”

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“Fast, efficient service. Would recommend.”

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“Every thing was arranged quickly the unit wad del on scheduled day and engineer turned up on designated day bright and early, excellent package”

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“All good job overall,they stuck to the original price which was quoted over the phone and with pictures I provided ,the fitters were excellent . Good job”

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“Brilliant customer service from start to finish. I would hve no quarms about recommending your Glow Green to friends or colleagues.”

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“A first class service at a price that I could not match the installation was quality and professional. Despite initial teething problems, through no fault of the engineer, whitch was addressed the following day again in a professional curious approach. This was all addressed before being asked for payment. Save your self time and effort,just go Glow Green.”

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“Poor service. Received incorrect 'after product service'. No one responded to my email. Upon calling Glow Green to query. It seemed responsibility was passed around. On two separate occasions no one called me back despite being promised. They even closed the ticket without resolving it or communicating to me.”

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“Excellent service”

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“An efficient and friendly service.”

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“Excellent service.”

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“Really excellent installation work, all completed with minimum of fuss given the fact that the house is 17th century. Bit difficult to get through to Glow Green once the contract was signed, but when I did they were on the ball and all that was promised was delivered.”

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“Excellent service.”

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“Plenty of emails and notifications”

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“Excellent service and very professional job”

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“Hassle free 1st class installation”

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“Excellent customer service. Professional and friendly engineer. Would definitely recommend this company.”

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“Everything went smooth good communications a very helpful staff”

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“This is a follow up to my original 5-star review. Unfortunately, I have had to downgrade that to 4 stars after experiencing some problems. During the installation, the team led by Robert, experienced electrical issues in getting the boiler, heating and water heating to work together and this extended the job from one and a half days to three. Robert and his team were outstanding and persevered until the discovered that the control box was faulty and had to procure and install a new one. This solved the issue and the system is now working perfectly. I also had problems getting a promised refund for parts that were not used and for work clearing asbestos from the old boiler and flue. This took some time to solve and my refund was less than I expected. Lastly, the finance company's website (Creation) is very poor and difficult to negotiate and understand. Making my first two payments was tricky but I am now more aware of how to do it.”

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Glow Green Ltd is rated 4.1 based on 1,994 reviews