Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 1,999 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Please, please do NOT use this Company I just wish I had read the reviews first they will basically take your money and that's it! Faulty Air condition units no Installation no electrician no communication nothing you can email and phone till you're blue in the face but you won't get anywhere. Do not give these cowboys your hard earned money.”

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“fantastic customer service from start to finish - love our new aircon :)”

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“The system is working well but needed several visits from the panel erectors and difficult to get someone to commission. When they came the system had to be retired before it could work. Individually the guys were friendly and helpful but I think the scheduling let them down”

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“Please see complaint”

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“This is the worse company and worst work for my boiler. After half year the problem still not solved. Definitely not recommending.”

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“I ordered a standard 4kWh solar array, inverter and battery at the start of June. The initial ordering process was fine but the level of service dropped to the point of being farcical the closer we came to the scheduled installation date. This date slipped 4 times. On the third date the fitters arrived only to find that GlowGreen failed to schedule an electrician. The electrician was pulled from another local job a few days later, which was actually a family member's job. That family member is now stuck waiting for a new install date as well. Approximately 15 calls/emails/messages went unanswered between the original install date in Mid-July and mid-August. The installation contractor had to completely change the planned install as there were several significant flaws in the agreed design, not the end of the world but it did mean that we were forced to install the equipment on the exterior of the house - something we explained wasn't something we wanted to do. The TL;DR is this company uses sub contractors but is utterly useless at organisation/communication with those contractors. Communication to the end customer is also very poor.”

Helpful Report

“Glow green were approached in June 2022 with a view to provide a quote for installation of solar panels which arrived by email in no more than a couple of days (I can't remember exactly how long). The quote was very competitive, and itemised what was included, what was not, and the itinerary if I decided to go ahead. I found them very easy to deal with, and was kept in the loop during all stages of the installation, and upon completion all the necessary documentation arrived by email. Once I had confirmed that I would like to go ahead I received an email from them confirming when the materials would be delivered, when the scaffolding would be erected, and when the installation would take place, and everything went pretty much according to plan. The installation itself was completed in one day, and I can confirm that the installers were polite, courteous, respectful of the property in which they were working, and everything was done in a clean and tidy manner, with the overall quality of the installation being of a very high standard. On the basis of my experience, I would certainly recommend them to anybody that was thinking of installing solar panels (in fact I already have). Colin Ayres (Exeter)”

Helpful Report

“I would not recommend this company to my worst enemy. Broken promises, calls not returned, emails not answered and spent over 400 mins overall listening to awful music while on hold on average 25mins each call. Given an instal date for air con, and advised units would be delivered day before. No delivery received so rang them and they said my order had been cancelled. Not by me I might add, I eventually got new date so booked more time off work. Goods to be delivered by 10am and engineer would arrive after, received email on the day to say they could not contact engineer so job cancelled. Rang to establish if units were being delivered and was told by Anne they would not be as that is thier process. 2 hours later units arrived. Made numerous calls to get new date. Was told it was all booked for Mon 15/08/22 between 8am & 10 am. Yet more time off work, engineer arrived at 11.50 am and was fantastic, he was sick of apologising for this company, he asked what time the electrician was arriving, We had no idea. Another 3 phone calls made as they don’t ring you back as promised, only to find out that no electrician was booked. Electrician now book for the 18th so another day off work. This company are a disgrace please avoid at all costs, the constant hassle has made me ill. If you do use them good luck as your going to need it. I have emailed and have asked them to ring me to discuss my complaints but surprise surprise no contact.”

Helpful Report

“I researched into getting Solar PV energy earlier this year and contacted several different companies. I decided to go with GlowGreen after several calls with them and what seemed like a friendly and reassuring person on the other end. Once they took my deposit money it’s been downhill since, firstly they can’t communicate with their suppliers or installers; I had 2 scaffolding companies turn up on the same day - I got told my panels would arrive on a certain day but tried to be delivered a day earlier when I was out. This delayed everything but after a few weeks things finally got delivered and a new install date was made. But here goes another set of drama; Due to the heatwave my work was able to be completed on one day so my electricians needed to come back another day to complete it (absolutely fine, we agreed a date) and they told me they’ll need to get onto the roof to connect everything. I then move my days I’m working in the office to make sure I’m around on the days work is expected. Whilst I was out of the house, the scaffolding team trespassed into my property (no one was in), nor was I made aware of them coming this day and took down the scaffolding. This meant the electricians were unable to finish the work! Oh but here is where it gets even more infuriating, I contact glowgreen the next week and they said okay we’ll get in contact with the relevant companies and get that sorted. The week goes by I hear nothing! I ring up again the next week, oh yeah we have an update for you but will need to speak to my manager they’ll ring you back later (do they? NO). I ring up again (hours of my time gone on hold and I’m still stuck at the same place) panels on my roof unconnected to power and just a company that lies and doesn’t actually do anything! I WOULD GIVE THEM MINUS 5 stars if I could! DO NOT GO WITH THEM!!”

Helpful Report

“I am currently in dispute with your Collections ... I had a boiler fitted and the Engineers wired it incorrectly ... they have admitted this ... I called a plumber who fixed the problem .. to do this he charged $100 ... I still owned half the boiler cost, so I sent the bill to your department and said please deduct this and I will forward the balance owned of my boiler which is over £900 ... Your collection department then came back at me and said they would only deduct £25 of the £100 pound I had already paid the plumber . It beggars belief ...where can you get a plumber to call fix the problem for over an hour and only charge £25 ... I still not have paid the balance due as waiting for some sensible person to have a word with these people !! Paul Ross”

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“Very bad experience, horrible service Very bad experience. I have the combi boiler installed two years before by this company, but it did not provide hot water. Glowgreen sent two technicians to us but they didn't solve the problem. Finally, I have to find a local engineer coming to fix the system. I have sent dozens of emails and phoned them at least twenty times. Their customer service team kept changing contact persons and lost contact after 6 months. I keep all communication records for public check (email) and here is my complaint reference code GG-TK-008152 on Friday 20th December 2019. Be careful! They rather sue you than provide a satisfactory service.”

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“Very efficient and slick operation. Very pleased with the result.”

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“Excellent service and assistance”

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“We were very pleased with the pleasant and professional way that David completed the installation. especially as it was a very hot day.”

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“It took Glow Green 16 days to fit my boiler due to their inability to supply the required flue parts, it then took a further 14 days to collect the 6 packages of wrongly supplied flue parts so I would not recommend Glow Green to anyone C Wyatt”

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“The work was done entirely as ageed no fuss no mess..”

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“Very happy. the engineer was friendly and worked extremely hard on a hot day.”

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“Very professional company”

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“Fast efficient service, good communication and great workman. Fully recommend.”

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“After ordering new combo boiler and getting it installed by a very good and professional guy he advised me that I needed additional electrical work done after waiting a week no communication from the company I had to call them and they emailed advising me I would have to pay an additional £200 plus but suggested I get another electrician. I emailed back my disappointment but heard nothing since. So would not recommend them”

Helpful Report

Glow Green Ltd is rated 4.1 based on 1,999 reviews