Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 2,077 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 2,077 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Worst company ever! 12 months ago we enquired to get our boiler and plumbing fixed which included a new hot water tank, and additional plumbing, initial price to swap boiler only was £2300, then the additional elements totalling £3000. The following day I obtained quote from two other providers both came in £2500. The day after I spoke with the same agent R P and he said he could price match if I sent the quote in. I said I have it on email and he said that was fine. On the 1st day of the job they raised the price to £3600, amended a finance agreement and sent it to randomly me partner. This is a breach of gdpr, a breach of the FCA. They never completed the job, closed my complaint without entering in to dialogue, and blocked me from communicating my issues without any justification. 12 months on bullish behaviour, trying to enter my property when my partner is Clinically High risk to covid, and have now set up another finance agreement with a different provider with out my knowledge. Avoid this company at all costs!”

Helpful Report

“We went online to get a quote uploaded pictures as requested and was happy with service provided. However once we had signed a contract for the boiler to fitted to our requirements the company then called us back to discus our pictures. they left 1 message i tried to call back no one answered the call. So i left to them to get back to me after all this was the friday 15th Jan 2021 before our boiler was being fitted on the monday 18th Jan 2021 !! Monday came no one came between 8am-10am as advised. I called them and they had cancelled the order as we didnt call them back. So we were supposed to chase around, confirm they would arrive, check boiler etc surely that should have been done before we signed a contract !! then 10.30am Monday we had a delivery for boiler parts and 12,30 boiler arrived but the order had been cancelled by them, and if they were going to fit 8am, surely the parts should have arrived before 10.30- 12.30!! so none of that made sense. I called to make sure our contract was cancelled and they tried to get us to do a new quote ! Im still waiting for an ensil to confirm its cancelled !! This company is unprofessional and i wouldnt reccommend them to anyone. How can you sign a contract then cancel it without telling the customer, deliver all the products then have then re collected or Sign contracts and then put prices up !!”

Helpful Report

“Very poor customer service, no follow up on issues during installation”

Helpful Report

“This was, without doubt, the very worst experience I have ever had, dealing with trades people. Multiple cancelled Installation dates, with little or no notice. In the end I went elsewhere to have my Boiler Installation. Glow Green Ltd. did not respond to any communications or complaints I made, neither did they try and resolve any of the Issues. DEAL WITH THIS COMPANY AT YOUR PERIL!!”

Helpful Report

“My yearly service was carried out promptly and efficiently. Full marks to Glow Green.”

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“Boiler developed a fault after 4 weeks also developed a leak, customer service patronising and did not listen. Great at selling a service, poor aftersales.”

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“the two young men that came to install my new boiler were very helpful and you could tell they knew their job they fitted it within a day I would recommend them to anyone. the two were called rick and mitch and they explained everything clearly.”

Helpful Report

“I had new boiler installed from Glow Green and the whole process was very seamless, professional and excellent customer service from initial call to the engineer who installed the boiler. They even brought the installation date earlier after my request in middle of their very busy period. I'm very very happy with their services.”

Helpful Report

“Had a boiler fitted on December 18th, couldn’t fit the flue as should have had scaffolding put up. I have spoken to glow green to complain but they don’t get back to you.all they mind is sending email tickets. Supposed to have the scaffolding up on Wednesday 13th January but they want to use a different plumber who rejected the fitting the first time. Not the plumber who fitted the boiler? Who was the 4th plumber that week who turned up. I am not having a different plumber fitting the flue when the one who fitted the boiler is willing to come back. I wish I had gone with a local plumber direct.”

Helpful Report

“Very good service especially the fitting team rick and Mitch very clean/tidy very professional 👍👍👍”

Helpful Report

“Was supposed to have boiler fitted on 18th December only to be told that day was taken next date was 22nd December was told engineer for that date at 10.00am would now not come because of personal circumstances. Next available date was 6th jan. Two engineers turned up and two days later yes I have a boiler and heating but now no gas to gas cooker. Spent two days trying to get some one out either numerous phone calls but to no avail. On top of that the engineers have made a complete mess with pipe work to the boiler. Luckily it is in the downstairs toilet but have had to get a decorator in to try and make it look nice which has cost another £500. Although the pipe work is horrific. I personally would not use this company again. Yes the people at the end of the phone are courteous but never keep you posted.”

Helpful Report

“easy to order fitter came on time was hard working and tidy but he couldn't fit socket spur took numerous phone calls to get this fitted there also a leak appeared this also took numerous phone calls and all the time water was dripping into cabinet underneath boiler eventually engineer came late saturday afternoon saying that he had only just been told of fault I did believe him now boiler working ok keeping my fingers crossed I just wonder what would happen if the boiler gets a fault how long would it take to get repaired although it has a 12 year gaurentee If I had known (my fault) that this was not a plumbing company but just a company that sub-contracted I would not have used them”

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“Happy with my new boiler. Thanks”

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“At all stages of having our boiler replaced, from quote to instalment and follow up calls Glow Greens customer care shone through. I really appreciated their professional, non-pushy approach. Very happy with the boiler too!”

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“A good price. Polite plumber.”

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“Took our money but didn’t do anything else. We contacted Glow Green on Nov 30th, they were really quick to take our money but straight after the radio silence started. They never managed to get the right kind of engineer on site, even though we specified exactly what they needed for the job. This went on for more than two weeks, no hot water, no heating, with a 1 year baby, calling the number everyday, nobody calling us back. I actually went back to the call history, and it’s a grand total of 4 hours and 48 min spent on the phone with them (or waiting), when you can reach them, because nobody seems to know what’s happening there. Boiler gets delivered, scaffolding team comes but no engineer, and vise versa. We have now cancelled the job and it’s been a week of relentless phone call to get them to come pick up their boiler so we can get our money back and move on. Right now we can’t hire another company because Glow Green is keeping our money until they deign pick up their boiler, so as it’s stands we still have no hot water or heating. The amount of professionalism there is abyssal, it might actually be a scam, so save yourself and go with anybody else.”

Helpful Report

“They were helpful from start to finish.The fitter was polite and very thorough with the insulation and even hovered up once finish would recommend Glow Green to anyone needing a new boiler Tony Harrison”

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“3 days from enquiry to install. Brilliant customer service. Ben the installer was on time, Covid safe and even cleaned up after he’d finished (and put the washer back). Couldn’t recommend more highly. Many Thanks”

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“Am very pleased. Was praising you yesterday how efficient and conpetent you all were. Thank you.”

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“Engineer was personable, knowledgeable, and did a brilliant job in upgrading our central heating system. Glow Green were competitive, provided constructive comment during the purchasing process, and honoured all commitments. The job site was left clean and tidy, with all rubbish removed as promised. It doesn't get any better.”

Helpful Report

Glow Green Ltd is rated 4.1 based on 2,077 reviews