Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

“Very pleased with the yearly service. Very nice engineer and explained fully what he was doing.”

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“Very efficient, rapid response. Thoughtful and helpful.”

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“Very efficient and good value for money”

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“Nightmare again - awaiting for repair almost 2 month. It is maybe leaking only but problem for me. Every 2 days I need to check the bowl under leaking part. They lost a ticket when order a part. They will order part again.”

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“AVOID AT ALL COST!!! These good reviews must be fake had terrible experience with them. Sales team was fantastic in doing their job sold me valliant 30kw boiler with installation for a good price. Install was booked for 09/12/2020 8am-10am. Took day off from work and boiler arrived in the morning with no engineer. Called them at 1030 glow green telling me they thought engineer has started installation of the new boiler. Told them well im in my house and theirs no engineer here. They said they will call him and find out. 1hr later i call them they said engineer should be with you. 12.30pm no engineer called them again they tell me they cant get hold of him and dont know what happed. Told glow green that i have a 1 yr old son and 5yr old daughter at home who suffers from asthma also my wife who suffers from severe asthma and cold house is not good for them so i need this boiler installed and working asap so they Rebooked for installation for next day which had to take another day off from work. engineer arrived can see him on my drive shaking his head as he is looking at the roof where the flu pipe comes out. Went outside and asked him if his the engineer said yes but unfortunately he wont be installing my new boiler as his ladders not long enough. He said his going back to his van to make a call but drove off with out informing me whats happening. On the phone again when i got through customer service saying they are just a call handler will pass me over to scheduling when i spoke to them they said a manager will call me when he did call after few hours told me definitely engineer will sort this out and they are sending their best man but it will be monday which i agreed and i will be compensated for this. Monday come patiently waiting but no engineer. Called glow green at 10.30 scheduling team and manager on meeting will call me when they are done. Waited 4 hours still no call and then decided to get my money back. Told them they better come and pick their boiler this week and refund me my deposit £1175 or else i will be taking legal actions against them they arrived the following day and collected their boiler and refund was issued to me and no compensation for taking time off from work or my troubles. Got a local boiler company to come down and install a new boiler within 2 days. Avoid avoid avoid avoid avoid avoid”

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“Please heed my advice and do not go with Glow Green. I chose to have my boiler and heating system re-done with them for a cost of over £1000 more than a local installer due to their supposed good reputation and reliability. However, this is now money down the drain. Not only did the initial install get cancelled the night before or the morning of on two occasions, when they finally arrived (after much pushing on my side to ensure the right person was coming), they completed half the job without booking a follow-up. Glow Green then took the remainder of the charge from my card without my consent or even notification, despite the works not even be close to complete, and refused to refund me. I didn’t even give them consent to store these card details so be careful. After the first part of the install, the hot water stopped working and I had to call them multiple times a day for three weeks to try and get someone round to have a look, let alone get a follow-up installation date booked in. Every day of this with a two-year-old was torture and caused great stress and anxiety. Throughout that three week period, I was promised on two further occasions that someone would turn up to complete the job, but they did not. Prior to each one of those missed appointments Glow Green had the nerve to phone me and ask for more money to be paid in advance. Side note: it transpired (which I discovered only after I requested a SAR) that the reason for these delays was that Glow Green had not paid a large amount of money due to the plumber for previous jobs, so he just wanted reassurances that he would get paid. That Glow Green failed to provide that, and we were the ones impacted, is shocking. Throughout this ordeal, only their complaint handler Adam, who I presume had me on speed dial the number of times we need to interact without things moving, seemed to take this seriously. And although he escalated to upper management numerously, nothing was down very fast despite us having no hot water. At a very cold time of year. They left the job unfinished, having installed the tank and not even attempted to put the cupboard back together. I was told by them that within their T's and C's they could destroy as much of the property as they needed to complete the installation, and were not accountable for even trying to put it back. I have raised my case to both the Furniture and Home Ombudsman as well as the Financial Ombudsman such are the breaches of trust and service by Glow Green and their lack of accountability in the resolution. Please, I implore, you look elsewhere.”

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“I wouldn't recommend Glow Green. I had a new boiler and 3 radiators fitted. The first engineer turned up and said it was a 3 day job and he'd only been allocated 1 day so it was aborted. The next engineer turned up a week later and took 4 days. There were problems afterwards which took weeks to fix. The customer support/service team are unresponsive.”

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“1) You installed 4 defects in my home. 2) Your engineers left my home twice knowing there were defects. 3) It took for Gas Safe Report for GlowGreen to rectify the issues. 4) My wife and baby have had to leave the home multiple times so engineers can complete work. 5) Workman have turned up with no time agreed 6) I have lost 2 annual leave days. GlowGreen told me work would take 2 days to complete 7) Have had to rely on my work being flexible in order for me to take these phone calls and multiple engineer visits 8) Materials left at my home and in my loft 9) Multiple Phonecalls by your staff asking me about work being completed (when workman hadn't even turned up) 10) I had to purchase a new shower system at extra expense to us. GlowGreen did not inform us we would need to do this when purchasing a new boiler. 11) Brickwork was damaged by engineers, remains were just left outside our home. Roofer visited and did not replace any brickwork (Callum had agreed brickwork would be replaced and cement would be used to fill in gap) A large amount of cement was used to fill the external flue gap as well as broken brickwork. PHOTO WAS SENT TO GLOW GREEN the same day.”

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“So 23 days late and on the 7th attempt my boiler was installed! However only because the installers job had been cancelled as my installer was not available. Great guy, not his fault he arrived late with no idea about the job. Initially still no confirmed roofer and he had to then order the missing flues for the job. Eventually at about 6:30 pm they left. I still find it inconceivable that various sections cannot speak to each other and promised calls by various managers to me have still not taken place. I recommend them to another resident and same story in an incorrect quote and an increase which she denied and cancelled. I have still not been contacted by the mysterious Complaints Department and was only called following the negative review I provided! The only reason I give 1 star is that after everything I was put through I was provided with a discount which unfortunately does not compensate for the numerous emails and phone calls I made. They do not seem to have their own engineers, who are only paid on a successful install regardless of who may cause a failed installation. I am stuck with them for my servicing and am already dreading a call for a future service. Seems and pardon the pun, but only glowing reports feature!”

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“No problems at all .. .. fitter was very helpful”

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“STAY AWAY FROM THIS COMPANY ....I would recommend everyone to stay away from this absolutely rubbish company. I paid 3500 for an upto date boiler as I moved into a new home in Andover even though my old boiler was brilliant and in working condition I wanted an up to date boiler. The sales team kept calling me being very helpful to get a sale as they knew I was going to pay one lump sum. They sent an engineer out to fit my boiler who left a total mess behind with not finishing the job properly by leaving hazards behind such as pipes not taken out knowing I’ve got a 2 year old son. It was a two day job and the engineer rushed his way through the job and couldn’t wait to get home both days he was here .he didn’t carry out the job correctly left some radiators to stop working and left a leak to one of the pipes. I kept calling glow green they would keep promising me false promises that someone will be out to come correct the issue after one week the man came back to say that he has come to collect his pipes that he dumped in my garden and to collect bricks I said to him hold on you need to correct your job not just attend my property to come clean the mess up as he left even bigger problems behind such as un cut pipes and a leak. The engineer didn’t seem happy about this and was disputing that he is only here to collect his mess and wasn’t informed by glow green however at the end he sorted the problem out after accusing us that maybe we must of touched something when in fact these problems did not occur before having this new boiler installed. We had a thermostat that you could control using WiFi which the sales team kept telling us to have and recommended this to us as it was more expensive after being bought into there lies and being sold this we started getting problems with this and errors kept coming up so we contacted glow green to install a different thermostat which you don’t need to control using mobile phone. They sent a different engineer after three weeks after keep calling them and chasing them up. The engineer turned up very late in the evening in a rush and changed the thermostat however him being unprofessional and most likely not knowing what he is doing didn’t set it up accurately which left us without any heating for a whole week. I kept calling glow green to ask them what is going on and when the engineer will be out to fix the problem as we have no heating and I am 8 months pregnant with a two year old son they kept telling me lies that someone will come out each day I waited at home and no one would turn up. I still kept calling them with them still telling me that someone will definitely be out on sat 5/12/2020 however no one turned up so I gave them a call at 5pm and all they had to say was that they close soon and couldn’t do anything so left me without heating for a further two days. This caused myself and my two year old son to become very ill as the temperature was below 0. This company knew that I am 8 months pregnant and have a two year old son but didn’t show any sympathy or concern rather than cause us major stress and discomfort in our house knowing that the temperatures have gone down and that we would freeze. I would recommend everyone to avoid this company as all they are good for is causing stress I was better of going with British Gas who know about customer service and are a reputable company unlike glow green who are money making cons putting up a false professional act when in fact there is nothing professional about them and they deserve to close down. How can this company be satisfied knowing they have put an 8 month pregnant women in stress and a 2 year old to catch a flu you should be ashamed of your company and your false lies. Tomorrow is another day so I am waiting on tomorrow to see if anyone shows up but I probably be let down again like all the other days.”

Helpful Report

“STAY AWAY FROM THIS COMPANY ....I would recommend everyone to stay away from this absolutely rubbish company. I paid 3500 for an upto date boiler as I moved into a new home in Andover even though my old boiler was brilliant and in working condition I wanted an up to date boiler. The sales team kept calling me being very helpful to get a sale as they knew I was going to pay one lump sum. They sent an engineer out to fit my boiler who left a total mess behind with not finishing the job properly by leaving hazards behind such as pipes not taken out knowing I’ve got a 2 year old son. It was a two day job and the engineer rushed his way through the job and couldn’t wait to get home both days he was here .he didn’t carry out the job correctly left some radiators to stop working and left a leak to one of the pipes. I kept calling glow green they would keep promising me false promises that someone will be out to come correct the issue after one week the man came back to say that he has come to collect his pipes that he dumped in my garden and to collect bricks I said to him hold on you need to correct your job not just attend my property to come clean the mess up as he left even bigger problems behind such as un cut pipes and a leak. The engineer didn’t seem happy about this and was disputing that he is only here to collect his mess and wasn’t informed by glow green however at the end he sorted the problem out after accusing us that maybe we must of touched something when in fact these problems did not occur before having this new boiler installed. We had a thermostat that you could control using WiFi which the sales team kept telling us to have and recommended this to us as it was more expensive after being bought into there lies and being sold this we started getting problems with this and errors kept coming up so we contacted glow green to install a different thermostat which you don’t need to control using mobile phone. They sent a different engineer after three weeks after keep calling them and chasing them up. The engineer turned up very late in the evening in a rush and changed the thermostat however him being unprofessional and most likely not knowing what he is doing didn’t set it up accurately which left us without any heating for a whole week. I kept calling glow green to ask them what is going on and when the engineer will be out to fix the problem as we have no heating and I am 8 months pregnant with a two year old son they kept telling me lies that someone will come out each day I waited at home and no one would turn up. I still kept calling them with them still telling me that someone will definitely be out on sat 5/12/2020 however no one turned up so I gave them a call at 5pm and all they had to say was that they close soon and couldn’t do anything so left me without heating for a further two days. This caused myself and my two year old son to become very ill as the temperature was below 0. This company knew that I am 8 months pregnant and have a two year old son but didn’t show any sympathy or concern rather than cause us major stress and discomfort in our house knowing that the temperatures have gone down and that we would freeze. I would recommend everyone to avoid this company as all they are good for is causing stress I was better of going with British Gas who know about customer service and are a reputable company unlike glow green who are money making cons putting up a false professional act when in fact there is nothing professional about them and they deserve to close down. How can this company be satisfied knowing they have put an 8 month pregnant women in stress and a 2 year old to catch a flu you should be ashamed of your company and your false lies. Tomorrow is another day so I am waiting on tomorrow to see if anyone shows up but I probably be let down again like all the other days and all the good comments you are reading on here left by customers is probably the company writing it themselves as they are no way as good as what is being mentioned and all the negative comments relate to exactly what’s happened to me.”

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“My over 80-year-old parents have had a new boiler installed but been left with an extension lead across the landing causing a trip hazard company don’t get back to me this has been over three weeks”

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“Unfortunately I’ve had a very bad experience with glow green , 4 weeks had a Bolier installed only for pcb to start smoking , but replaced by Bolier manufacture VAILANT , then engineer was to come back as soon as part was replaced to commission Bolier and make sure it was safe to use and everything was okay ,after so many calls and emails to the customer service teams , I kept getting tickets numbet from different people but issue never resolved, then the fourth week after boiler installation and part replaced , one of the managers called saying matter would be resolved ASAP ,my issue was given to a customer team person who said he would get same engineer to come and commission and make sure everything is okay , the team person was emailing calling the engineer but no response, then after 1 day he emailed saying he would make contact with the tenant to arrange time and date for him to come round , but two days later he still hasn’t contacted the tenant, it’s such a shame that this one engineer is runing the reputation of glow green ltd , I’ve just given up on them totally . Really disappointed with the customer service I’ve received”

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“Happy days”

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“Sales people are good at selling their product. But they use sub-contracting companies. Electricians and Gas Safe Engineers may not be from the same sub-contractor. Had new boiler fitted during the COVID pandemic as mine was broken. Also I was in shielding. Gas Safe Engineers (two of them) came took hours to fit new boiler. To be informed that an electrician needed to come along to do the wiring, when this had been done they would come back. They came back the following day bypassed something to finish off their work (so they say I found out later they fitted the boiler wrongly hot & cold pipes the wrong way round). 5 days later electrician turned up to do the wiring informed that it needed a part and would ring this through for ordering. Then another electrician would need to install. I was told that the boiler would work. 5 minutes after him leaving I turned on the heating and straightaway - failure code. 3 days later part arrived. A day later another electrician came out fitted the part then informed me that the boiler had not been fitted correctly. I was not happy to say the least, and that after three visits I was at the point of remove it and take it away. He informed me that as well as being qualified electrician he was also a gas safe engineer and could correct the issues but would need to contact his boss. He rang his boss (sub-contractor) Who said that really he should not do this work but the electrician informed him that it was 10 days of me waiting from first engineers coming out and being messed about and it was cold. He boss rang - Glowgreen (out of hours department that deal with installations). That gave the go ahead for the work to take place. (I was happy to override Glowgreen and would have done so! Irrespective of warranty issues -problem needed resolving immediately or take the damn thing away). The electrician Reece (Lovely guy) spent a further two plus hours that evening changing over the hot & cold pipe issue that had been fitted wrongly. He made sure I had hot water and heat and that the boiler was not going to fault code. I had numerous emails back and forth with Glowgreen, who were more than useless. I also rang the company who did nothing but give excuses. I am the client I don't care for the excuses they needed to deliver their service in a professional manner which was certainly not happening. I took numerous days off work for this and for numerous people to be in and out of my home during the COVID period whilst I was in shielding is just ridiculous. I was given the sum total of £75 for my stress and anxiety which I find an insult. They need to look at how they use subcontractors and make sure that the same subcontracting company does the whole job from beginning to end. AVOID THIS COMPANY AT ALL COST. I personally would NOT recommend Glowgreen - AVOID!!”

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“I needed a combination boiler installed asap, and would you believe it Glow Green did the job within a day! What more can you ask for. I have now a warm home with a modern boiler fitted, happy days!”

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“The young man that fitted the boiler was great thx”

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“Recently had a new boiler installed. I was amazed how quick Green Glow were from ordering item to installation date,just a matter of days.The price was much lower than British Gas.The team that fitted the boiler were very professional, clean and quick.I would recommend Glow Green above anyone else”

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“Great service and very helpful aftercare advise”

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Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Glow Green Ltd Reviews