Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 1,999 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Had our new boiler fitted by glow green the engineer came to fit was only there a few hours and installation was completed with no problems”

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“The service to put in the boiler was organised really quickly and the engineers were clean polite, they covered all our carpets and done a really good job! very happy with the service, boiler and engineers”

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“Glow green were excellent will recommend them anytime to anyone.”

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“Very efficient good service. Happy with installation of new boiler.”

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“Happy with a boiler. Great company. Goods engineer hard-working.”

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“Very nice clean job0”

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“Very professional installation.”

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“Very good sevice”

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“Excellent service from the office to the the workmen who did the job. Especially the egineer who was most helpful - first class.”

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“Dreadful at everything else I have a request in them currently as my central heating has failed, I’ve been assigned an engineer that quite frankly couldn’t give a damm! No reply’s to my emails and when I do get hold of him he just fobbed me off.. I’m guessing they out source their engineers so if you get a devil may care guy like I did God help you!!”

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“Lovely boiler”

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“We decided to go with glow green. A year ago. Paid £3000 for a boiler . Could get the same boiler for £2000! But I thought it’s a good company. Well after a year the pressure in my boiler is high . We bleed the radiation but it’s still show 2.5 bar! Phone then a week ago still Did not do anything about my problem. Phoned them again and I told the guy what he read back to me it wrong . He was going on for 15 minutes how aggressive and abusing I am to him as I dear to correct him the details. He did send a message to the women who deals with my problem. Again 3 days later nothing happened. I had to phone an plumber to fix my problem as Lovely glows green refused to do anything even my boiler is under warranty!”

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“They was done service in November and inspector put note to come and check pipe was leaking since they fixed the boiler since November to now they not come and fix the pipe. And taking money every month. Inspector was very good. And he checked everything properly.”

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“Terrible cowboy company who are only interested in getting the boiler in and with shoddy at best customer care. Especially during a live install. They lie and they cheat, dont have a clue about GDPR and giving the information rewuested on time. Do yourselfs a favour and steer well clear. A full review was left here @Trustpilot https://trstp.lt/tOVKC7cHm”

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“Your after installation help is very poor trying on lazy customer service advisors And a echo team who do not do pre booked telephone call since the 25th of Feb. I have a cold house I am aged 65 years now I have to search how to reconnect Salus The lazy boys like Carl are not helpful. Your after care is dreadful The boiler is top notch What am I paying for to service cos I have not had any tech advice on pre booked or any telephone call”

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“I have had a very bad experience. They came quickly and fitted in a reasonable time. But left us with a boiler not working properly. Took the second payment out of our account without checking everything was satisfactory first. We are currently ringing and ringing to get something out to fix it. They say they will call us back but never do!!!”

Helpful Report

“Our oil boiler broke on the 28th December 2020, an order for a new boiler was placed with Glow Green 15th January, an installation date of 29th January was booked in. The installation was cancelled on the 28th January after being advised that a boiler was not available from the manufacturer. - I accept that this is not in the company's control but do wonder why it took 15 days (and the day before the due installation date) to establish and communicate this information when Worcester Bosch were telling people there was a supply issue from early January. The installation date was rearranged for 5 1/2 weeks time (March 8th) despite Worcester Bosch saying they would clear the backlog in 4 weeks. The date then got rearranged to March 5th when a new appointment was found. On March 5th the boiler was delivered, just after 8am, at 8:50am I was informed that the installation engineer had called in sick and would not be installing on that day. Once again I accept that staff sickness is not something that can be foreseen, but would have hoped that a national company would have sufficient cover that should an engineer be sick their schedule could be taken over by others, if not on the day shortly afterwards. I was told that someone would be in contact later that day to let me know when a re-arranged appointment would be made. I received no phone call either on Friday, over the weekend or on Monday morning. I spent 40 minutes trying to get through on Monday morning with no answer, I emailed two contacts with no reply and finally opened a ticket on the website webdesk. Out of desperation I contacted the engineer directly, who stated 'I don't know if it's being done this week or not as I'm away all week on other works', I asked him to get in contact with Glow Green and his response was 'I'll see what I can do, as you are aware there[sic] not the easiest to contact' On March 5th a gas certified engineer was seconded from Crawley to move the 238kg boiler from an unsecure, open to the elements area to an indoor space. The engineers said he had not been advised it was an oil boiler and had no equipment to maneuver a quarter of a tonne oil boiler. The boiler remains in the same place that it was delivered with some plastic bags sellotaped to the outside as protection from the elements. At 2:30pm today (Monday 8th) my wife finally got through to a representative of Glow Green. The advice we received was that the next available installation would be 19th March. Will be happy to adjust the review as the installation ensues”

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“Prompt and efficient engineer, Call centre very accomodating”

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“ENGINEER ARRIVED MID AFTERNOON DEALT WITH THE PROBLEM EFFICIENTLY AND EXPERTLEY.PROBLEM FIXED.”

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“The fitter turned up on time, was very informative and cleared away the old boiler.. Great service”

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Glow Green Ltd is rated 4.1 based on 1,999 reviews