Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 2,077 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 2,077 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The installation of the Boiler was done and done well. However, the Engineer left without showing me how to set up the Timer and did not check to see if the Timer worked and after that Glow Green took over four months to sort the matter out. It was quite stressful.”

Helpful Report

“**AVOID** **AVOID** **AVOID** **AVOID** HOW THE HELL DID THEY GET 5 STARS? I ordered a Combi Boiler and paid the deposit. The engineer arrived to fit the boiler. He tells me there is a major gas leak in my property. I paid £85 for a check and there is no gas leak. If you complain to Glow Green you get an email back telling you the call has been assigned and they will get back to you. Adam Customer Complaints Leon Customer Relations Robert I wonder if one of you might get back to me about the full refund and the £85. When I phone the same answer, "the manager has the details", "I will get back to you" guess what NOTHING!!! Grow Green it is so easy to get a bad reputation and so difficult to get a good one.”

Helpful Report

“Been trying to contact glow green since boiler installed in October 2020 on their contact form. No response and had no paperwork that included their details so contacted Worcester Bosch. They sent their engineer out and he submitted a report. Had difficulty sending the report to glow green and they kept saying that hadn't received it - but did not send out their engineer to conduct their own report and sort out the complaint. The connections were mostly compression joints instead of welded. The joints were also leaking and the floor was flooded going into the underfloor ventilation airspace. I also tried contacting Utility Warehouse to see if they could do something about it. I just got put through to glow green and also gave me their email address and said they could do nothing about it themselves even though they gave the order and installation instructions to glow green.”

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“Excellent service new boiler fitted in a day fitter was great even fixed a radiator that would not work.”

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“Very happy with the work i will use the company again I can recommend to the landlord”

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“Took our money delivered no service. Left brand new boiler on driveway been there since 9th April 2021. Still no installation date. Absolutely appalling Company. Avoid avoid avoid”

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“Quick installation and polite workers. I had a problem understanding the thermostat but a phone call helped. My biggest problem was trying to esign the finance agreement - so a paper one was sent out instead.”

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“I'm happy with the professional service I've been provided and the installment of new boiler within 2 days”

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“Lovely product and very professional team.”

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“Boiler fitted by a young lad who left a finished job where the condensate pipe was not fitted correctly resulting in leaking water on worktop.pipe was not fitted at a level for the waste water to flow out.company wanted to charge £160 to look at the problem.”

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“Very helpful from start to finish”

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“very quick service and expertly fitted”

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“Fantastic service”

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“Excellent service and boiler fitters were amazing”

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“good at sales not so good aftersales”

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“I reported a leak after a new boiler installation. and reported it was causing damage to plastered ceiling and walls. each day I keep getting told someone will call me to arrange repair. four days later still waiting.”

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“Quick to respond to initial enquiry. Provided a competitive price, installation arranged quickly. Engineer arrived promptly, worked quickly and tidily. Follow up call was well received.”

Helpful Report

“I've been really pleased with the whole installation process - GG office answered all my questions beforehand and were very easy to contact. The local contractors were very friendly and went over and above what was necessary ( cut some wood to size to cover pipes).”