Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.12

4.1 Rating 1,998 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 1,998 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“The worst customer service I have ever encountered. Completely misinformed and not willing to do anything about it.”

Helpful Report

“The actual boiler is working fine but the bits and pieces that went with it have still to be resolved. We had to wait before an electrician came to fit extra sockets,which was only speeded up because I wrote a bad review. Now we are still waiting for a collar to be fitted because the installer left a gaping hole in the wardrobe and didn’t think it would look better covered up. So it dragged on couldn’t find the part and different people at your customer services department left to try and sort it out. Finally a part was found to hopefully resolve the matter,but then they had to try and find an engineer to visit. Stupidly I thought you had the part and would get it to the engineer before he came. How silly was I to think things would be straight forward. The engineer was suppose to come last Thursday but had some medical issue,I was promised he would come the following day. He phoned me during the day and said he would come late afternoon around 6pm. When he finally said he was coming I asked him if he had the part,which he said no, I think he was going to use whatever he had in his van . He asked if i could send a photo of the hole,which I did. He said he wouldn’t have left the hole like that if he had installed the boiler. He said he had nothing in the van but would check with Screwfix if the part was available. It is now after 7pm,he said they had the part so would go and buy it. When he gets to Screwfix they can’t find the part,so the engineer says he obviously can’t come.!!! So come today I’m not in a good mood having wasted hours of my life trying to get a simple matter resolved. So I phone customer services at about 9am this morning knowing no one would phone me.As usual put through to someone else in the installation team and he can’t seem to understand why I’m annoyed. Probably hasn’t reached an age yet where he’s had to deal with relentless call centres and customer services. He said he would look into the matter. Obviously it’s now 17 20 and no one has bothered to phone back out of courtesy,whatever that is now a day’s,to give me an update. Anyone’s guess when the matter will be resolved,will probably go down the bookies to see what odds I can get. Someone pull their finger out please”

Helpful Report

“Hello - The fitter / installer was excellent throughout the 2 days he was on site Highly recommended - boiler is silent and works well”

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“Great service and great installers”

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“Fast, efficient, very thorough, painstaking, tidy, clean, and pleasant installation of new gas boiler and radiator by Sam, who worked tirelessly all day. Booking the new boiler was a bit daunting to begin with because of many different emails from different office staff of Glow Green and I had difficulty providing the photos required. However, very pleased with the outcome.”

Helpful Report

“Unfortunately I have not had a very good experience with glow green from the start. Everything we heard about the company and reviews was brilliant however that hasn’t been the case for us. After receiving the installation date for the boiler it got changed 3 times and 2 fitters didn’t even turn up to fit the boiler. 5 weeks on after having the boiler fitted we are still having issues. 3 electricians have been out to look at the boiler 1 guy has told us it’s wired up wrong and 4 different dates given to fix the issue and again yesterday no one turned up this is the 4th missed appointment. This has not been resolved still and we have a toddler at home. Go with a local fitter if you can”

Helpful Report

“good service, installed in one day”

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“Richard who installed our boiler was exceptional. Would certainly recommend. Absolutely brilliant”

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“Not at all helpful”

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“good price. reliable company.”

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“Good price, decent service”

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“Great service and excellent work from Glow Green ltd”

Helpful Report

“start to finish all round good service”

Helpful Report

“Had 12 solar panels and 10kwh battery storage installed. Price compared well with other quotes, using highly rated equipment. Only negatives would be that I (customer) would do the survey by taking multiple photos and luck of the draw on installation team - I had an excellent roofing and electrical team”

Helpful Report

“Great works, thanks so much! Definitely comes back and recommend to our friends!”

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“I have left a review on trust pilot x”

Helpful Report

“We found the staff at Glow Green to be helpful and courteous. The boiler and parts arrived on the due date. The installation engineer was very conscientious and hardworking. We are pleased with the work we had done.”

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“Started job order in April boiler fitted in June and work still not completed in august Wrong rad supplied. Therefore job still not finished. Boiler only just fitted in cupboard. A lot bigger than old one.”

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“Ok, good service”

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“Never answer any email. Left a boiler service, with no hot water. Never follow any communication requested Very poor customer service.”

Helpful Report

Glow Green Ltd is rated 4.1 based on 1,998 reviews