Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.12

4.1 Rating 1,998 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 1,998 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Efficient, competent,and pleasant.”

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“Great workers clean as they could be brill boiler”

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“very good customer care and the engineer who came to install the boiler i hope this remains the same as its comes to yearly service”

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“I found the whole process very good lots of information from start to finish. The engineer installed the new boiler efficiently and talked us through the job and operating system at the end.”

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“Boiler installation was re-arranged 3 times, twice on the day, which was very inconvenient. Sales team were great. Engineer was good except bedroom floor has not been put back properly.”

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“Terrible company for solar power - highly advise you avoid at all costs. Communication is vital with any large project and this company is dire. Received a PV quote from them with very pushy sales tactics. However when install date came around total shambles. - Put the scaffolding up 2 months too early. - tried to take the scaffolding down again before actually doing the job - cancelled install date at last minute, after their contractors had already turned up - sent the wrong kit - no ability to talk to anyone in the company. Usually 40+ minutes on hold then all their customer service agents have no clue and are unable to get their questions answered so promise call backs that of course never happen. - ignore all email communication - complaint team equally unresponsive Still waiting 3 weeks later post my install date with no clue what is happening, expensive equipment sat outside the house at risk of damage, and no way to contact anybody.”

Helpful Report

“If I could rate this company lower I would. Four installation dates later and FINALLY our boiler has been fitted! The company cannot organise themselves to actually provide a level of good service to their customers. You get passed from department to department, and installation dates are cancelled less that 24 hours before they are due to take place for reasons that they have been made aware of since the start of the overall process! Staff are rude on the phone, and although they apologise profusely for the failings of the company they don't actually put anything in to action to support the customer with what they are paying for. The traders that they hire don't turn up on the day, that is if the company themselves have actually bothered to book them, something I am not sure I entirely believe! However, the traders are by far the best thing about this company when they do turn up and I certainly couldn't fault the ones that turned up to my property. My advice to anyone looking to potentially work for this company... DON'T the likelihood is you will get shouted at by disgruntled customers like myself. Engineers, find a company that won't mess you around the way that this company does. And to future customers, if you want a boiler fitted in a timely manner go elsewhere, this company really isn't as 'award winning' as their website leads you to believe.”

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“A bad experience bad customer service”

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“If I could rate "0" I would. I pay for boiler service from almost 4 years and never get service done on time. Appointments constantly are reschedule for the following month or 2 then cancel on the day of service or day before. Currently waiting for the engineer on service which supposed to be done in August last year so almost 6 months!!! Unbelievable!!! Looks like nothing but Trading Standard will help.”

Helpful Report

“Used these for a solar PV system and due to incompetence, lack of organisation and terrible customer service the whole thing is now finally sorted after 15 months of hell. In my case they made a verbal agreement about something, only to then completely renege on it. Their calls are recorded allegedly yet despite knowing the date of the verbal agreement there was "no record" of this conversation where an agreement was made. Very convenient! The complaints team seemed to be targetted on not replying for months, and the ombudsman is about as much use as a concrete parachute. Final amount paid after several threats of court action despite the complaint being referred to the ombudsman.”

Helpful Report

“We had a new boiler installed on 2nd December 2021 the engineer done a good job. We took out insurance to cover yearly service, I have been trying to book a boiler service with them since November 2022, I have phoned them five times but they don't answer the calls, I have also emailed them four times and don't get a response we are now in January 2023 and the boiler has not yet been serviced.”

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“The plumber, Tony, was over and above helpful. He was brilliant. When thr goods were delivered, the flue pipe was missing and Tony did his very best to get hold of one so as we didn’t freeze! We’re pensioners and I have been having cancer treatment so we were so pleased that Tony was able to fix it after he wasted several trips to come up with a solution.”

Helpful Report

“Legendary Bad Service (Complete Opposite of the GOAT) If there is anything less than 1 star, I would have given it to them. Their service is legendarily bad. I got brand new boiler installed by them on 09/01/2023. The next day, the boiler broke down with a fault 83. Alright, that is fine. It could happen. We called them on that day (10/01/2023), and they said that they would get back to us. Till this very moment, we have not got a response back from them as to when an Engineer will be out to fix the boiler. They are just ignoring us (Yea, we got your money). My wife and I have been calling everyday since the 10/01/2023 (sometimes twice a day, getting call queued for 30 minutes to 45 minutes), only to be told that they will get back to us, which they never do. Next day, its the same routine again. My children have been catching cold and squeezing in the house, and I have been having to use electric to heat a room in the house for short periods of time, given the state of the energy bills, the fact that I just paying them (Glow green) over £2400 for a broken boiler. An heartless company, just out to grab money. One for me to avoid like the pledge in the future. I intend to complain the trading standards ombudsman. Just been very busy at the moment”

Helpful Report

“I had my boiler installed in 2020. Originally happy with the instalment, however my recent plumber informed me the pipe work has been installed incorrectly . Glow green will not take any responsibility for this error . Although not a safety issue , the part that needs cleaning cannot be accessed . My original email to notify them of this issue took 3 months to get a reply due to a member of staff leaving ??? . Disappointed with aftercare .”

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“Very good and installed the best boiler suitable for our home.”

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“This company is impossible to contract. That provide several emails and phone numbers but no one actually replies to any. Good luck trying to get a response.”

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“Always have excellent service from Glow Green, right from booking appointments to punctuality of contactors, and all points inbetween. We have always been notified in advance if there are any problems, i.e. staff sickness, and alternative arrangements are always made.”

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“very friendly and helpful.”

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“LATE PHONE CALLS, NOT CALLING BACK NOT KEEPING APPOINTMENTS FAULTY EQUIPMENT, UNABLE TO MAKE CONTACT HOLDING ON FOR MOR THAN 1Hr not taking note of delivery instructions”

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“Excellent service from beginning to end super quick boiler fitted within 3days from decision to go with boiler choice to it being fitted”

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Glow Green Ltd is rated 4.1 based on 1,998 reviews