Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.12

4.1 Rating 1,998 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 1,998 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Good company on presale service, great installation and punctual. However, to me just a beginning of my aftersale service, I am looking forward to tell you more after few months.”

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“Rang to say 30 mins away. Came on day organised”

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“The are good Company 👍 and friendly staff”

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“Pleased with the service from Glow Green. Very helpful, professional service from the account manager and relevant departments. Phone waiting times can be lengthy at times but very happy now I have a working boiler. Thankyou.”

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“Gret boiler but installation of condensation overflow is farcical. Vertical down pipe enters a nearly horizontal pipe to the drain slowing the velocity of flow to such an extent that it will almost certainly freeze in winter as it has at least 6 times. Lagging applied by a plumber also soaks up hot water that is applied in an effort to defrost the pipe. The pipe is now lagged with a frozen lagging making the likelihood of freezing even higher . Derrr go fathom.”

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“Polite and very good at their job,well done glow green and thankyou.”

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“Ticket ref GG-TK-110600 remains open as the physical boiler install that commenced on 9/12/2022 still does not provide hot water to the cylinder tank when HW demand is presented from the controller/wiring control centre. Initially, before the installer's second visit to investigate on 22/12, the boiler would intermittently come on and we had constant very hot water. Fortunately, since 22/12, the wiring has left the HW valve open but the only way now to have heated hot water in the cylinder is to have the heating on which presents 2 issues. 1. £££unnecessary heating of house just for hot water so often having cold showers before, during and after Christmas. 2. HW in cylinder could get too hot without a mechanism to stop the flow of the heated water to the cylinder tank when the heating is on. Issue #2 has been more relevant following my daughter's diagnosis of Pneumonia just before Christmas. I'm still waiting to be contacted and have been waiting for a promised electrician since 22/12/2022 following the second visit by the installer who confirmed is not qualified to diagnose the wiring issues caused by the install. The old boiler worked when required (hot water and heating) but was replaced as it kept cutting out when the heating was on. I know it has been Christmas but it has been almost a month since the install and it's still not installed properly as the system is rendered manual with additional cost overheads to unnecessarily heat radiators at the same time. Not a great advert for reducing emissions from fossil fuel usage, not to mention my gas bill. I called again yesterday and was promised contact to confirm when the electrician will be here but am yet to receive this. I will be seeking compensation if the situation is not fully resolved by end of 6/1/2023.”

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“I was 100% happy with the service I recieved & Dave the engineer even removed his shoes as it was raining outside.”

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“All the service was excellent, in schedule I can recommend this company”

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“Very pleased with installation. Although surveys were carried out remotely it was very thorough, specification meets my needs and job completed promptly to the expected schedule”

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“Three stars is the average of 5 stars and 1 star. First the 5 star part. Glow green recently serviced my boiler and fixed my central heating. They did an excellent job. Very happy indeed. Now the 1 star part. They don't have enough people on the phones (I suspect they may actually have ZERO people on the phones). Consequently if one rings them it can be 10 minutes or 20 minutes or even 30 minutes before you get a reply. They also don't have enough engineers. They are not upfront about this, but the fact is that it took 2 months between my reporting a problem with my central heating and someone doing anything about it.”

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“Great service from start to finish. Very happy with the boiler. Would recommend.”

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“Excellent”

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“Great experience- efficient , thorough , helpful and courteous.”

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“The fitter was amazing The actual staff at glow green rude And pass the buck to all sorts Wrong boiler delivered without heating or hot water for a week And no updates ! And persistent lies as to problems”

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“Very poor customer service in response to a query regarding my care plan. To date I’ve still not had any response despite reminder emails and telephone calls.”

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“I am so pleased with Glow Green from start to install always kept me informed and i am so pleased with all everything is working and i am so pleased i picked Glow Green Thankyou all”

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“From the start of picking and ordering the boiler to the boiler being fitted everything went so easy. Well done”

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“Magnificent thank you”

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“Excellent service. The engineer, Stewart Mcguiness, was very thorough, efficient and explained what he was doing at every stage inspiring confidence in our boiler system.”

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Glow Green Ltd is rated 4.1 based on 1,998 reviews