Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 2,071 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 2,071 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A bad experience bad customer service”

Helpful Report

“If I could rate "0" I would. I pay for boiler service from almost 4 years and never get service done on time. Appointments constantly are reschedule for the following month or 2 then cancel on the day of service or day before. Currently waiting for the engineer on service which supposed to be done in August last year so almost 6 months!!! Unbelievable!!! Looks like nothing but Trading Standard will help.”

Helpful Report

“Used these for a solar PV system and due to incompetence, lack of organisation and terrible customer service the whole thing is now finally sorted after 15 months of hell. In my case they made a verbal agreement about something, only to then completely renege on it. Their calls are recorded allegedly yet despite knowing the date of the verbal agreement there was "no record" of this conversation where an agreement was made. Very convenient! The complaints team seemed to be targetted on not replying for months, and the ombudsman is about as much use as a concrete parachute. Final amount paid after several threats of court action despite the complaint being referred to the ombudsman.”

Helpful Report

“We had a new boiler installed on 2nd December 2021 the engineer done a good job. We took out insurance to cover yearly service, I have been trying to book a boiler service with them since November 2022, I have phoned them five times but they don't answer the calls, I have also emailed them four times and don't get a response we are now in January 2023 and the boiler has not yet been serviced.”

Helpful Report

“The plumber, Tony, was over and above helpful. He was brilliant. When thr goods were delivered, the flue pipe was missing and Tony did his very best to get hold of one so as we didn’t freeze! We’re pensioners and I have been having cancer treatment so we were so pleased that Tony was able to fix it after he wasted several trips to come up with a solution.”

Helpful Report

“Legendary Bad Service (Complete Opposite of the GOAT) If there is anything less than 1 star, I would have given it to them. Their service is legendarily bad. I got brand new boiler installed by them on 09/01/2023. The next day, the boiler broke down with a fault 83. Alright, that is fine. It could happen. We called them on that day (10/01/2023), and they said that they would get back to us. Till this very moment, we have not got a response back from them as to when an Engineer will be out to fix the boiler. They are just ignoring us (Yea, we got your money). My wife and I have been calling everyday since the 10/01/2023 (sometimes twice a day, getting call queued for 30 minutes to 45 minutes), only to be told that they will get back to us, which they never do. Next day, its the same routine again. My children have been catching cold and squeezing in the house, and I have been having to use electric to heat a room in the house for short periods of time, given the state of the energy bills, the fact that I just paying them (Glow green) over £2400 for a broken boiler. An heartless company, just out to grab money. One for me to avoid like the pledge in the future. I intend to complain the trading standards ombudsman. Just been very busy at the moment”

Helpful Report

“I had my boiler installed in 2020. Originally happy with the instalment, however my recent plumber informed me the pipe work has been installed incorrectly . Glow green will not take any responsibility for this error . Although not a safety issue , the part that needs cleaning cannot be accessed . My original email to notify them of this issue took 3 months to get a reply due to a member of staff leaving ??? . Disappointed with aftercare .”

Helpful Report

“Very good and installed the best boiler suitable for our home.”

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“This company is impossible to contract. That provide several emails and phone numbers but no one actually replies to any. Good luck trying to get a response.”

Helpful Report

“Always have excellent service from Glow Green, right from booking appointments to punctuality of contactors, and all points inbetween. We have always been notified in advance if there are any problems, i.e. staff sickness, and alternative arrangements are always made.”

Helpful Report

“very friendly and helpful.”

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“LATE PHONE CALLS, NOT CALLING BACK NOT KEEPING APPOINTMENTS FAULTY EQUIPMENT, UNABLE TO MAKE CONTACT HOLDING ON FOR MOR THAN 1Hr not taking note of delivery instructions”

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“Excellent service from beginning to end super quick boiler fitted within 3days from decision to go with boiler choice to it being fitted”

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“Good company on presale service, great installation and punctual. However, to me just a beginning of my aftersale service, I am looking forward to tell you more after few months.”

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“Rang to say 30 mins away. Came on day organised”

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“The are good Company 👍 and friendly staff”

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“Pleased with the service from Glow Green. Very helpful, professional service from the account manager and relevant departments. Phone waiting times can be lengthy at times but very happy now I have a working boiler. Thankyou.”

Helpful Report

“Gret boiler but installation of condensation overflow is farcical. Vertical down pipe enters a nearly horizontal pipe to the drain slowing the velocity of flow to such an extent that it will almost certainly freeze in winter as it has at least 6 times. Lagging applied by a plumber also soaks up hot water that is applied in an effort to defrost the pipe. The pipe is now lagged with a frozen lagging making the likelihood of freezing even higher . Derrr go fathom.”

Helpful Report

“Polite and very good at their job,well done glow green and thankyou.”

Helpful Report

“Ticket ref GG-TK-110600 remains open as the physical boiler install that commenced on 9/12/2022 still does not provide hot water to the cylinder tank when HW demand is presented from the controller/wiring control centre. Initially, before the installer's second visit to investigate on 22/12, the boiler would intermittently come on and we had constant very hot water. Fortunately, since 22/12, the wiring has left the HW valve open but the only way now to have heated hot water in the cylinder is to have the heating on which presents 2 issues. 1. £££unnecessary heating of house just for hot water so often having cold showers before, during and after Christmas. 2. HW in cylinder could get too hot without a mechanism to stop the flow of the heated water to the cylinder tank when the heating is on. Issue #2 has been more relevant following my daughter's diagnosis of Pneumonia just before Christmas. I'm still waiting to be contacted and have been waiting for a promised electrician since 22/12/2022 following the second visit by the installer who confirmed is not qualified to diagnose the wiring issues caused by the install. The old boiler worked when required (hot water and heating) but was replaced as it kept cutting out when the heating was on. I know it has been Christmas but it has been almost a month since the install and it's still not installed properly as the system is rendered manual with additional cost overheads to unnecessarily heat radiators at the same time. Not a great advert for reducing emissions from fossil fuel usage, not to mention my gas bill. I called again yesterday and was promised contact to confirm when the electrician will be here but am yet to receive this. I will be seeking compensation if the situation is not fully resolved by end of 6/1/2023.”

Helpful Report

Glow Green Ltd is rated 4.1 based on 2,071 reviews