Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.12

4.1 Rating 1,998 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 1,998 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“We have had excellent service from Glow Green from when we made our initial enquiry right through us having ongoing boiler services from you. I would highly recommend!”

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“Good service, prompt clean and polite. No problems at all”

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“Getting started was a bit confusing with mixed messages about equipment movements & start dates but the actual installation was an excellent experience and the system works perfectly.”

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“Very good service, everything was organised and arrived on time, I was given regular updates and although there were some minor issues with fitting these were promptly put right. All in all a very positive experience and I would be happy to recommend Glow green .”

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“Customer service very poor not replying to my email trued phoning did not answer had problems with the new boiler after days on upset the installation engineer called me told to try other settings said would call me back in 30 minutes that was over a week ago and still waiting on call NOT what I call great customer service”

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“Completely satisfied”

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“BEST PRICE AND EXCELLENT SERVICE”

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“Brilliant from order to completion. Absolutely fantastic.”

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“Installation was fab. Lead-up was awful. Awful delivery service. And customer service lacked respect for my time.”

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“Contacted couple of times ,but not responded”

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“Brilliant service thanks”

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“Awful communication and even worse customer service. Spent several thousands on solar panels and has been a nightmare since. Delivery of panels was awful, first time round the delivery drivers arrived with no solar panels at all and were not aware of this until they arrived. They said "oh this happens a lot". Second time round the delivery worker was so inept he nearly dropped our solar panels off the back of his lorry which no doubt would have smashed them. He even had to ask my husband to come and and help control his equipment so he didn't break them. Installation day comes round and installers arrive on time and were great, however as time was going on we noticed there was no electrician. We rang them 3 hours into installation to find out that the electrician was actually booked in for 3 days after installation. There was no communication from Glow Green about this. The only communication we received informed us everything would be done on the day of installation. When I informed them this would not be possible as we cannot be home that day and had arranged time off for the day of installation, I was promised a phone call from scheduling "within 10-20 minutes". 1 hour later still no call so I called back. I spoke with Viktor who was incredibly nonchalant about it and spoke to us as though it would be easy enough for us to take the day off with 3 days notice. There was apparently no manager to speak to and no-one available in scheduling. He assured me a call back. 4 hours later still no call. I am now sat on hold and have been for 40 minutes- someone keeps answering, pressing a button and putting me back on hold. So at this point I have several thousands of pounds worth of solar panels that I cannot use, with no idea of when they can be used. Every person in customer services I have spoken to has been incredibly unhelpful with transparent attempts to fob me off but no real attempt to resolve any issue.”

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“Glow Green - DO NOT USE!!! I have wasted so much time and energy trying to sort out a problem they caused. At the 11th hour the Engineer dismissed the installation of the boiler (whatever that means!!!!). They gave a slot 8 days later!!!!! Why is there no emergency back up for cases like this - I appreciate it's a busy time of year but surely the company should accommodate for this. The after care is appalling - I have held on the phone all morning - getting nowhere. I have sent emails to customer care and two sales individuals with no answer. How can I be assured the cancellation won't happen again. My tenant has two young children and an elderly mother to wait for 8 days is not acceptable for a large company - the reason I initially went with them is the assurance it would be fitted urgently - that was utter false information!!!! I am still holding on the phone getting no answer whatsoever - do not use this company.”

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“I recently had a boiler breakdown (i.e., Sunday) 27th November 2022) and needed assistance. I found you all to be very slack in your response to emergency matters, and reluctant to want to come out and fix the issue, instead getting the customer to fix the problem instead, which by the way has not worked and I have received no assistance since???. I bought this boiler from Glow Green by the way and this is a new boiler and should not be breaking down. I gave a "1" rating because someone did get back to me, but gave very vague instructions as to how they would like me to fix the problem. Meanwhile, my boiler bill is on the rise because I cannot switch the boiler off through the normal procedure and have to always turn off the boiler at the mains. This can't be good for the boiler if turning off and on too many times. However, I am recording all this and when the boiler does eventually break down ill be seeking compensation via the legal route. I have communicated both via phone call and emails.”

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“Glow Green provided a good price for my solar installation. Contracted out to installers who did a good job. Communication from Glow Green could have been better as we did hear much in the build-up. Installation not complete almost a month after initial install as waiting for Tigo optimisers. Scaffolding still up and rubbish/pallets not collected yet. Not heard anything in a couple of weeks. Can't fault the price or the installation so far but service could be improved.”

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“Glowgreen why on earth did we get a boiler from this hapless company. From the day the boiler was fitted (an eyesore) it did not work properly. 3 engineers later it was sort of working. The last engineer Britannia Building services (excellent) told us the piping was all wrong and that the 1st engineer should've known that. Anyway because of all the issues Glowgreen gave us a free wireless upgrade, the only problem with that was that the control unit is not compatible with the wired thermostat, the upgrade they sent was 2 parts should've been 3 bits to the upgrade. We cannot set the heating to come on or turn off using the control panel, we have to turn it on and off manually. I've contacted customer services about this and they want to charge a call out fee of £144 to try and prove its operator error. I've already told them that the engineer who fitted the upgrade said that we would not be able to set the heating to turn on and off. So I replied and said I'm not paying £144 for someone to come out and fund out I am right about a wrong fitted system. No reply to that email as yet.”

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“Had my boiler delivered and fitted in just over a week. Great service.”

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“Excellent service”

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“Hob well done”

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“I am not very satisfied, you delayed the installation of my boiler by almost a month. Since the boiler was installed, I have no electricity in the kitchen, because the boiler was not connected properly. After the work process was completed, you were supposed to take the old boiler and the boxes from the new one, and this did not happen.No one had told me that you would damage the wall, you can see the ugly pipe in the attached photo...I'm sorry, but I'm not satisfied, I hope at least the boiler won't have any problems with it.”

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Glow Green Ltd is rated 4.1 based on 1,998 reviews