Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 1,999 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Despite 4 engineers, 2 boilers over a period of 6 weeks we are still awaiting a new thermostat”

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“Service good very helpful pleased with my boiler”

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“From the first call we received. The gentleman on the phone was very calm and gave us a relaxed and friendly voice to book the appointment and have the boiler replaced.”

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“The task was for two days but was completed within the 1st day with no fuss no mess professional service explanation of how to use the device after completion”

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“Fantastic service”

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“Agree with these other reviews - don’t even think of using this company Glow Green. I have been in dispute since 2019.”

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“I've had a terrible time with Glow Green, DO NOT USE THIS COMPANY. They initially seemed great, with a knowlegable sounding sales team. However made several changes to the design after I had paid the deposit. Put the scaffolding up and tried to force futher changes to the proposed system. Stopped answering my emails and then verbally cancelled the job in a rude and unprofessional way. Install was supposed to be in January. Still have scaffolding up and they STILL HAVE MY £2000 DEPOSIT. Appalling and incompetant service that has wasted my time and now means I have to start the process again. Save yourself the trouble and go elsewhere. They have also questioned the integrity of my review to try to get it taken down, so here it is again. This company are dispicable seriously stay well away.”

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“AVOID. AVOID. AVOID AVOID AVOID MAYBE THIS WILL KICK YOU INTO PLAY This review was left in August 2021 we have a great update that they still have not managed to fix the boiler permanently every couple of months it fails again this time my wife called glow green as we have been paying for the boiler cover with them since we have had it installed. To say that it has died again as today we have no hot water or heating and have explained we have a 5 year old 3 year old and a 2 year old to get told they they will log the call and get someone to call us over the next few days or so. Quit frankly had enough dealing with this company and going to now get legal advice and as we have enough reports and information to prove what has been done with photo evidence. Lloyd greenfield won’t take my calls and they company are so unhelpful as they have my money they don’t care. So tomorrow I am going to get a independent inspector to survey the whole system. We have done everything possible to get this resolved nicely but enough is enough. Oh and for those that like a laugh watch out for the Maintenance that was here a couple of weeks ago doing a service had is gas meeting checking for leaks in a electric oven this just shows the standard of their staff didn’t. Also didn’t have a spanner to open the magnetic filter so could not clean it and didn’t take the front of the boiler to check anything on plus side was here for 4 hours on his phone in and out of his van. WITH A SERVICE LIKE NO WONDER THEIR CREDIT RATING IS ON FLOOR Do not purchase a boiler from grow green 4… We purchased a boiler from grow green 4 years ago and now have issues to which they sent a Worcester boiler engineer to tell us that the boiler has been plumed back to front. And also that the soakaway had not been fitted correctly this was leaving a limescale and a poisonous substance onto our patio when we questioned Worcester engineer about the situation that our dog died suddenly with liver and kidney failure about a year after the boiler was installed. When speaking to glow green about this they weren't interested they also one interested to tell us that the boiler weird purchase did not come with the 12 year. Even though we'd had it serviced every year by the same service engineer because the boiler hadn't been registered with Worcester Bosch yeah we purchased the boiler from them as it came with a 12-year warranty. Since the boiler has been installed correctly as they did come back and swap the piping and sort the soakaway out the system does not heat as it should Worcester Bosch have been out and now said it's because the whole system needs to be stripped down and cleaned thoroughly because segment has gone round the system the wrong way glow green will have nothing to do with this and have said we need to pay for this to be sorted I would stay well clear of this company. We are also looking into compensation for the damages loss of earnings and also an investigation into the dogs death because we will take this further this is not the end of the line.”

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“The worst company I have ever had to deal with. Instalation left unfinished no one reply's to emails. Customer relations none existent.”

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“Please do not use this company. It took nearly 2 months to get the boiler and radiators accurately fixed from December to the end of January. We were left with no heating and hot water in January with a toddler and a being heavily pregnant - we ended up having to reschedule our medically required c-section as we had no heating or hot water. The engineers also installed it incorrectly causing water to leak through the bedroom into the lounge - damaging the floorboards and ceiling. For all of this - they have decided £250 is adequate compensation. Let alone the emotional distress, days wasted for staying in from work to only have no one turn up - this doesn't cover the cost of repairing the damage to our floorboards and ceiling. Here is a break down of our complaint...in the words of Glow Green. 30/11/2021 - Quote accepted for a boiler installation. This was later booked in for 15/12/2021 and 16/12/2021. 14/12/2021 - The delivery driver dropped off the boiler outside your property. You described him as very rude and threatening, you were heavily pregnant at this time. 15/12/2021 - Missed Install appointment due to engineer sickness. The appointment was rescheduled for 6/7th Jan. 03/01/2022 - The engineer booked on 6th Jan declined the job. An Emergency Broadcast was sent out to try and get the job covered. 04/01/2022 - We received a response to our broadcast and booked in the install for 25 / 26th of Jan. You were very unhappy with these dates as there is no hot water in the bathroom and you could not have a newborn without hot water. 05/01/2022 - Glow Green managed to bring the appointment forward for 10 / 11th Jan 06/01/2022 - We advised the install would potentially not fix the hot water in the bathroom as it could be a pre-existing issue, we offered you a phone call with our install team to investigate this further, however, we unfortunately did not hear back. (We later told them that our plumber had said it would, and it has) 12/01/2022 - The engineer had attended to complete the install, however, he had over run and by this date had still not installed the new radiators. He instead fitted the new TRVs on the old radiators. We booked him back in for 13/01/2022 to complete the work. 12/01/2022 - 2 fault codes - F22 and F75 - no heating or hot water 13/01/2022 - The engineer did not show. Glow Green tried to contact the install engineer to return, he did not respond. Glow Green tried to talk you through the repressuring of the boiler, but there was no silver braided hose. You advised that you have a c-section booked in for 15/01/2022 Glow Green arranged for a different engineer to go and fix codes. You called us back once this engineer had left to advised that the code came back on when you tried to shower 14/01/2022 - You advised that you found a radiator leaking. Glow Green tried to arrange for someone to return but unfortunately failed to do so. You advised that you chose to cancel your c-section for the following day 17/01/2022 - Engineer attended the property, their notes are as follows: "Found leak on rad valve. Drained system and replaced faulty Olive. Refilled system and tested leaving in perfect working order" - We were informed that the radiator leak caused a water stain on your ceiling. 26/01/2022 - You emailed me to advise you were settled with your new baby, which you had to have naturally due to the c-section being cancelled to allow for the boiler install to be completed on 17/01/2022. You advised that you are now ready for a date to be arranged for the radiators and new TRVs to be fitted and the damage to be evaluated. 31/01/2022 - Engineer attended and installed radiators and new TRVs and checked the water damaged ceiling. His notes are as follows: “Slight water marks on ceiling, tenant said leak had been rectified by another glow green engineer, was an installation error initially.” You reported to be still having system issues, the boiler wouldn’t heat unless it was restarted. 04/02/2022 - You advised me that you were in contact with the engineer who attended on 31/01/2022 and the boiler is working fine now.”

Helpful Report

“We were supposed to have our solar panels installed on Tuesday. The sales person promised a swift installation. Well, nobody showed up, since then we have called the company a few times to see what is going on and when is yhe next day installation date. Everytime we call someone replies which apparently cannot tell us what is happening and promise to get someone to call us back ASAP.. 5 days later and noone called back and we have no idea on what is going on, with scaffolding around the house and with our parking drive blocked by the solar panels. Such disrespect for customers' and unrealistic promises”

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“Fast, professional, easy to reach and very helpful.”

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“i would no star but have no choice to gave it very very bad service and unprofessional, very expensive and ripping people off i still have a 1 year guarantee which will expire this august my boiler didnt work for 3 days, and was out of hot water and heater i call for them and told them i still have gurantee and she told me i have to pay 192 pounds to send someone over and i pay them because i didnt have. a choice so they send someone over and they check quick and switch something on, the job was done in 1 min for 192 pounds, he said “ok done” and was in a hurry to go home i told him why the heater didnt work and it need fixing a few i told him why he no fix it, he said its not his job, he say his job to fix the boiler”

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“Prob the worst service I ever had. I was after the particular boiler due to fittings size. At the moment of sale (mid december) I was insured that these boilers are available and set an installation date. After I took a day off, day before I was called that the company does not have there boilers and installation is moving for a week. The next week the same. After that they try to changed my order to another boiler. On my question, can they guarantee that it fits the size, no answer. In two week original boiler I asked for, finally arrived. Installation was books .... and .... did not show up. Two phone calls to the company - they do not know where the people are. Result - my kitchen is a mess for 2 month. I v lost 2 days of my holidays. Boiler is still not installed. Two and half month! Avoid the service.”

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“I purchased a boiler through glow green and the care policy for maintenence. I had a problem with the heating not coming on when I set the thermostat. Glow Green sent me a video to watch to see if I could repair it myself, no engineer nothing a video, not even a follow up call ! In the end I paid for an independant engineer who came and diagnosed a faulty receiver. The year before this I took a day off from work for an appointment for a boiler service, the engineer didn't show up, no phone call nothing he just didn't show up ! I should have learnt my lesson then.”

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“I have contacted Glow Green abauth on going issue's with thermostat they promised me that they will provide new thermostat and send people that never happened i cant controls temperatures in house”

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“Excellent service. 1 week from consultation and order to fitting”

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“very good service mstake at first quickly remedied telephone answering very poor”

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“Very good from start of first phone call to chosen date of installation to tradesmen that fitted appliances and very clean and tidy recommend all day long👍”

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“Good job done .very happy with the work.”

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Glow Green Ltd is rated 4.1 based on 1,999 reviews