Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 2,104 Reviews

79 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 2,104 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Efficient polite engineer who arrived on time”

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“Couldn't ask for more. The initial phone call was handled professionally and was very helpful. The team that came to fit, Wayne, Michael and Jay were efficient, helpful and cleaned up any mess. If your looking for a new boiler I would definitely recommend.”

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“Excellent service!! Thank you. The whole experience from start to finish was great and delightful. A big shoutout for Andrew Douglas, the engineer who handled the installation. He was very knowledgeable and professional and did an outstanding job. The heating and hot are all working well and we are very pleased. Thank you Andrew, Joanne Goodman and the Glow Green Team”

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“Terrible customer service no number to call for a service I will be cancelling asap”

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“I found every aspect of the whole service & delivery very good & professional”

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“The Company have failed to honour their care plan, I have paid for. A simple request to change a Radiator Value on the 17th January 2025 , under the plan, is still stuck in the ticketing system . After 6 Phone calls, Including formal complaint. They are still kicking the ticket around 16 days later, Plus the Phone system is designed to frustrate one. Its taken 2 weeks for them to place the order for the radiator valve , well correction, ask some one higher uop the food chain for approval to place the parts order with the supplier. .. They are incompetent. I am now forced to look at a third party to fix this job, and and I will send the bill Glow Green . Its a total disgrace. To date they have never comeback to update me on the progress.”

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“Working with Glow green was pleasure for us. Best team”

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“Worst consumer experience ever? I can't overstate how bad the service from glowgreen has been from start to finish. They started by giving us an incorrect solar design, sending more panels to our home than could physically be installed on our roof. We're having additional work done on our house so didn't need glowgreen's scaffolding offer, but of course this was placed on our bill and we were charged for it via direct debit regardless. That was only the beginning of the mistakes. They sent round an engineer the day before the scaffolding was ready for them to do their install - though I had rung them multiple times and sent multiple emails to confirm that it would not be possible to install the panels that day. They then rebooked the install for a month later (all the while the panels and gear have completely taken over our living space), only for the engineer to not show up. I received no email, no call, no explanation or warning - again despite me calling and emailing them multiple times before hand to confirm the install would be going ahead. They rebooked the install for another fortnight later, and again no one showed up and again no warning or word was given - again despite me emailing them asking to confirm it would go ahead. It's now been three months, we've paid a bunch of extra money to keep the scaffolding up (glowgreen gave us 100 pounds off to help with the first time we extended the scaffolding because they missed the installation window, nothing since...), we've lost access to our main living space through winter, and I've wasted ten plus hours on the phone to different agents and being bounced round different departments over email. It's honestly hard to see how this whole experience could have been worse.”

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“I have had problems that are not totally resolved although I think they are now trying to get to the bottom of what is going wrong. The sales team have always been very pro active but pleasant. Customer Care have always been pleasant and listened to my complaints, but have not always rung me back.”

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“I recently purchased a new boiler from Glow Green, and I'm thrilled with the entire experience. From the initial consultation to the installation, the team at Glow Green provided top-notch service. - Professional and knowledgeable staff - Competitive pricing and flexible payment options - Efficient and tidy installation process - Excellent after-sales support I highly recommend Glow Green to anyone looking for a hassle-free boiler replacement. Kind Regards Umang Arora”

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“Great service, great installation, great boiler.”

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“I had my solar panels installed 2 weeks ago. The work was smooth, everything looks tidy and i am already saving on electricity. I absolutely recommend Glow Green.”

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“We've used Glow Green at our previous address and we're really happy with them. Hence why we've stuck with a company we know and trust.”

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“Excellent work done by the Glowgreen team first glass Service very happy customer Matthew Cross”

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“Happy with my annual boiler service. Engineer Andrew was excellent, very professional and offered advice. Very good customer service….Thankyou”

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“Well done, bought a nice ecotec Vaillent combi for the price others only offered gloworm and other inferior products. Excellent engineer too.”

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“Very good service from start to finish very happy with all the work carried out.”

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“Good product. Good price. Helpful and friendly team.”

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“Good service ,good communication Mark the gas installer was great”

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“Glow Green did everything they said they were going to do with a polite and enthusiastic approach. Everything is working as it should and I am looking forward to my first year with photovoltaic panels and a battery.”

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Glow Green Ltd is rated 4.1 based on 2,104 reviews