Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 1,999 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Solar installation, installation team were ok, broke a few roof tiles but luckily I had recently had a new roof so had some spare. Customer service is abysmal!”

Helpful Report

“Absolutely appalling company. Last year when we agreed the fitting of 2 x air con units, engineers failed to turn up on the day, when one did turn up they hadn’t told him about the fit and what extra parts he needed to bring and he had driven here 3 hours. They were fitted and with in 2 days the downstairs unit was pouring water inside the house like a waterfall. They sent an engineer out who said pipe was kinked. Was too late in year then to use air con. This year we switched the air con on and yes you guessed it. It poured down inside like a waterfall again. I contacted Glowgreen who said they would get an engineer but then told me they couldn’t get one ( as they don’t want to work for them as they don’t pay them once job is done) I said I needed to get it fix d as the upstairs one was also now leaking!! They told me to get a quote, which I did from a local company( who said the work was the worst they had ever seen). I s not the quote to them and they had it 4 days and said managers would look at it. I am diabetic and it was the 2 hottest days of the year so I told Jamie from Glowgreen I would have to get the work done. He said go ahead and give us the invoice and a report on the bad work. I did this and it included that the upstairs unit had not been vacuumed on fitting and had coolant in the system so all the pipes had frozen and it was this leaking!! No pipes had been lagged. The downstairs unit had been fitted sloping the wrong way and could not drain so the reservoir was filling up and flowing into our living room. The drain hole had been cut too low and so water again would of had to go uphill. I had the work done which cost £480 and sent the invoice, photos and full report to Glowgreen. After 9 days Glowgreen have come back and said because I had not given them enough time after the report to investigate!! They would not be paying. I have reported them to Trading standards and will be taking them to small claims court DO NOT TOUCH THIS COMPANY THEY LEFT US WITH WATER COMING IN ON ELECTRICS AND LIED AFTER TELLING US TO GET REPAIRED”

Helpful Report

“Excellent friendly service”

Helpful Report

“I was looking for a combi boiler to replace my old standard boiler which had failed, and at a reasonable cost. From start to finish the company were professional and courteous. I would happily recommend them.”

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“Ordered, fitted exactly as ordered. Belting job would use again.”

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“I was very impressed with Green glow I was given a price and asked would there be any hidden costs to which I was assured there would not be. The plumbers came and installed my new boiler and radiators no mess left a good job done. The Plummer said green glow would send someone to do the Electrical work as I needed a socket put in the boiler area guess what glow green then said it will be One hundred and odd pounds . I had sent pics of the old boiler so why did the socket not get included I don’t know”

Helpful Report

“Can’t praise Glow Green enough. The engineer, Mr Ali, turned up early and did a great job of fitting my new boiler, including having to alter the existing pipe work to accommodate the new boiler.”

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“Glowgreen team real serious about the job, install was good, gas safe, satisfied customer. Thanks for the effort.”

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“From the moment that I contacted Glow Green. I couldn't have had a better service. The fitting of the Boiler. Was perfect. Both my Wife and myself are very pleased with the new boiler. Thank you.”

Helpful Report

“So pleased with our air conditioner and the service we received from glow green, fitters were excellent, polite and tidy. Would definitely use this company again and recommend to others”

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“Competitive price and great work by the installer - very pleased with the result and would recommend”

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“Excellent service, fast and efficient.”

Helpful Report

“All the people I dealt with were friendly and professional, although sometimes it took a while to get a reply to mails. The installers were professional, polite and friendly. The price was really good and the kit installed is of good quality. Overall I'm happy and have recommended Glowgreen to some friends.”

Helpful Report

“Great from start to finish did exactly what they said they would do and the engineers were very helpful, polite knowledgable and consulted me about all to do with the installation. Excellent service all round”

Helpful Report

“Apart from the delay in getting a bracket to us, the whole experience was excellent. Thank you.”

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“A bit of messing about first off. Engineers clean and tidy. Punctual and polite”

Helpful Report

“Quick response but the engineer never explained the controls so left very confused!!”

Helpful Report

“Terrible customer service. They fob me off and leave me on hold or never ring back. I have had a botched solar install from them and a month on, it has not been resolved, nor has anyone contacted me to arrange getting it working! All I get is my “ticket” has been assigned to someone every now any then, but not information and no resolution! Avoid using this company at all costs! If you unfortunately do and have an issue, you have been warned about the nightmare you will have walked into! The option on the review site ask how did I communicate with the company, it has been numerous phone calls, emails, a phone call to the complaints department (they didn’t answer after an hour of ringing) an email to the complaints department with no acknowledgement. This review website needs an option to say the company has not responded at all!”

Helpful Report

“If I could give them 0 stars I would. We had a boiler installed and have not had hot water since, it has been almost a month since the installation. When we spoke to Glow Green they were adamant that the lack of hot water had nothing to do with the installation even though we had hot water up to the installation date and have had none since, and must have been due to a broken valve. They took no responsibility and they were only willing to return to our property to fix the valve for an additional fee. We had a third party come and review the installation because, quite frankly, we didn't trust that Glow Green would give us an honest answer. He quickly discovered that there was no electricity reaching our hot water tank so the lack of hot water was due to a faulty installation and not a faulty valve. We have reached out to Glow Green to resolve this and get an engineer over to our property to fix our hot water, but they have gone radio silent, not responding to our emails or calls. I would not recommend them.”

Helpful Report

“The whole experience was a disaster, nobody had any idea of what was happening right up to the day of installation. Communication was non existent it was obvious the left hand didn't know what the right hand was doing. I was forced to pay more than agreed due to their incompetance !!”

Helpful Report

Glow Green Ltd is rated 4.1 based on 1,999 reviews