Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 1,999 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Service ideal couldn't ask for more and gas engineers Surefire Eco ltd of Leeds have done a proper job .many thanks... don bullock.”

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“Very happy with the installation would highly recommend them.”

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“I found glow green easy approachable and speedy installation I would definitely recommend”

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“Very efficient in all aspects would recommend....”

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“Good efficient tradesmen carried out the install, cleaned up well afterwards, install very neatly done.”

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“This review is not about products supplied or any installation, I'm sure they are perfectly fine. I'LL keep this to the point.... I contacted Glowgreen energy to get a quote for an 8.2 kwh battery, an AC inverter and all necessary extras, plus install. On the initial phone call I mentioned the products I wanted and explained that the garage, where I wanted the install, is seperate to the house. I specified that I needed a LoRa device to wirelessly communicate from the meter to the battery due to the seperation of the garage to the house. The customer service person didnt know what this device was, however an explanation jogged their memory from another install. I got a quote and I asked if it included everything!!! Including the LoRa. The reply was YES. I received the quote via email but with the wrong item on it. Phoned up again and then got the quote sent with the correct product. All following communication is now via email.... I asked about adding an additional 5.2kwh battery and how much it would add to the quote. This is the reply.. "Hi, adding a second battery at 5.2 KW would increase the quote cost by a further £2500. I personally would not feel like the added storage is needed as you could add this down the line." So, apparently I don't need it and I can get it later! Did I ask for an opinion? Surely it would cost more to add at a later date. Oh, and why dont they want me to spend more money with them??!! At this point I am slightly worried, so I again ask if the price is all inclusive, including the LoRa device. Here is the repy... "Hi, The EM115 meter is included but LoRa is not needed unless the battery is a long way from the mains supply." So, now it seems that the initial conversation about needing the LoRa device and the seperate garage is long forgotten..... Once again I explain everything, the garage, the LoRa, the all inclusive price etc.... I get a reply that all of this will need to be checked and they will get back to me. Here is the reply.... "Hi, I am happy to add the LoRa on for £100 for you as I do feel myself that it will be needed." Apparently they now feel I need it. At this point I have lost confidence, and to make matters worse the extra £100 is apparently a good will gesture. We go back and forth as I try to understand why their recollection of all of the above is different every time I receive a new reply via email. It's there in black and white and yet they keep digging a bigger hole. To top it off, this is another communication from them. "Hi, As mentioned I included everything as standard but the LoRa is not a standard feature on the battery install as most people install them in close proximity to their meter and when you came back to me regarding the LoRa I checked and I came back to you straight away with the price. If the updated quotation is beyond your budgeting requirements then I fully understand and I am sorry we couldn't move forward on this." Yep...apparently it's all about my budget and nothing to do with their incompetent service. At no time until I had to question it, did they mention the the LoRa isnt "standard" and not part of the quote. I ASKED SEVERAL TIMES IF IT IS ALL INCLUSIVE, INCLUDING THE LoRa! After much consideration :-) I have decided to go elsewhere. I suggest you do the same.”

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“Brought a boiler with them because our old one was broken beyond repair, I have never dealt with a company that is so incapable in my life! The first engineer didn’t turn up the second one couldn’t finish the job, the third guy couldn’t make sense of what the other one had done and finally the last man took two days to do “ a one hour job.” It was seven days of hell and literally not one person back at Glow Green was helpful, they didn’t know what was going on and just blamed everyone else. It was a total nightmare, I’d never recommend them and I deeply regret ever having even heard of the company. To top it all off I have a boiler that doesn’t make very hot water and have to boil the kettle to have a good bath in winter.”

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“4 months and counting for PV solar panels. Always take a message, no one rings back. Quoted 3 times and I’m expected to foot the price increases. No accountability from their leadership, no “I’m sorry I’ll match the price we had in November” The leader of the scheduling team is completely inept and ineffective. A company with poor systems, no leadership and ineffective customer relations. Not happy. Still not had my install - it’s now in March - apparently.”

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“I assigned Glow Green for my boiler upgrade. Their cost was competitive and they contact you to discuss your requirements & how you wish to finance the project. However after this point it went all down hill rapidly. The boiler upgrade which was scheduled for 2 days, took 7 days. They assigned an inexperienced local engineer that I could have found myself on gum tree. I launched an official complaint about concerns with workmanship & the extreme inconvenience the project was having on my day to day & costs. The complaint team responded, asking me to allow the engineer to commission the boiler and insist on me signing the paperwork despite work still being needed with gas pipes. As they was alerted by 2 engineers that the boiler was more powerful than required and as a result requires upgraded gas pipes. They promised they would investigate and conclude their complaint after, but this hasn't happened. I have a working boiler that doesn’t feel like an upgrade. My Recommendation is to spend a bit more and go with a more reputable boiler establishment for better peace of mind, this company looks glossy & organised, but underneath you are not guaranteed to get a top engineer, as they are like a agent that assign jobs to local engineers”

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“The engineer who installed the boiler had taken the thermostat I paid for with him saying I didn't need it as I could control everything with the thermostat for the underfloor heating. However I then realized I had no way to control my towel heaters so I asked them to come back and install it. We're now one and half year later. I had to follow up with about 50 emails, 30 phone calls, 4 days waiting for an engineer that didn't show up and 3 times an engineer visiting who didn't know what to do. I still don't have my thermostat installed and Glow Green is not responding anymore at all.”

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“To deal with Glowgreen was a nightmare as so it seems many things are automated and no person responsible for a particular client. The management is all over the place when something goes wrong and it did go wrong. On the positive side members of staff are polite and finally this unpleasant experience was solved.”

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“They were unable to provide the boiler which they initially promised. When the boiler did not arrive on the day of delivery, I phoned them and after long wait and after several calls, I was informed that the my boiler is not available and I should choose alternate company.As I was waiting for 7 days without heating in my house and had paid half of the price for potential boiler,I compromised and chosen an alternate boiler. On the day of installation an engineer arrived but was not sure where is the boiler. Customer service was themselves not aware. I cancelled the order eventually. They have no communication among themselves. Still getting emails that engineer has been asigned to my work. Sometimes get email that few objects have been left in my house after completion of work. Just auto generated emails. Very unprofessional people.”

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“Good prices. Everything carried out to a high standard and on time. No pressure sales talk. Couldn't be happier.”

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“Average poor customer care slow response”

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“Best deals when I needed a new boiler. There was a small problem which they resolved the following day. Would definitely recommend.”

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“Good value, prompt installation and excellent service”

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“Great service, did a fantastic job.”

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“Very prompt response to inquiry, price very competitive and engineer was excellent on the day.”

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“From my first phone call to Glow Green they were helpful, polite and extremely efficient. I would certainly recommend them. After service 100%. Thank you Glow Green, first class, 5 out of 5”

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“I was well pleased with my installation and the engineer was very professional .”

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Glow Green Ltd is rated 4.1 based on 1,999 reviews