Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 2,007 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 2,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“good and reliable services.”

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“EXCELLANT QUICK AND FAST NO PROBLEMS MANY THANKS MAC (KEITH MC GRORY”

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“Excellent service from start to finish,thoroughly recommend glow green alan hykin”

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“Friendly, efficient. Great”

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“Very friendly customer service when purchasing and my installer was courteous and tidy. Overall very satisfied.”

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“Quality service, took out monthly cover plan,well worth it.”

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“Great service and value.”

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“Thank you for service my boiler. Absolutely fantastic. Regards Dr shah”

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“Great service and nice staff to deal with”

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“Very good service”

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“Glow green is very good answering all your questions, boiler service was very good no mess”

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“The engineer was very tidy, polite And explained how to use the thermostat as I hadn’t had one previously.”

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“At every stage Glow Green were excellent. From my initial call with their sales team, through to Lewis the engineer who installed my boiler, they were helpful, fast, competent and friendly.”

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“Boiler service carried out professionally”

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“Excellent customer service & after care.”

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“Everything was excellent. The fitters did a clean and professional job and explained how to use the remote control. Just one niggle, I asked for a service plan for a yearly service but no one contacted me.”

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“Please don't waste time with this company Boiler not installed to Worcester manufacturers spec. List of schoolboy errors. Left boiler exposed to weather and void of warrantee. Had it reinstalled by a Worcester accredited engineer direct into the house as per spec prefect. Three days cost £3.330. Taking Glow green to court to recover money. I only found out the problems after calling out my local plumber he pointed out the errors and suggested I call in an accredited Worcester engineer. Six weeks trying to get sense out of this company. Seven different people contacting me. NOTHING constructive. My question would be how many of those who have given five star to Glowgreen know that their boiler has been properly installed. Some I am sure will be sitting on a problem waiting to happen. If you have a serious problem take them to a SCC and make them pay. i”

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“Frankly I wouldn't give you a star at all, only if there were minus stars. At this you would surely win a prize ! This is the worst Company I have ever had the misfortune to deal with. With a boiler fitted about 12 weeks ago I am still waiting for an engineer to fit a replacement box with which to control my c/h. Currently I have no heating at all. The first was faulty, the second finally arrived but nobody to fit it has materialized, though I have been complaining for some long time.”

Helpful Report

Dear Mr Cross, Sorry to see this. Our records show that we've provided phone support on how to use the thermostat but as this didn't work, we have agreed to send an engineer and a replacement unit as a gesture of goodwill. Our scheduling team should be in touch soon. If you have any further issues, don't hesitate to contact us on complaints@glowgreenltd.com. Kind regards, Glow Green

“This company is the most badly organised company I have ever come across. I paid for my boiler September 11 and now 13 October still not installed.I have no heating . They sent out 2 boilers , 2 men have been out. Although I am shielding and have had cancer they did not understand plumber can not use my WC. First plumber refused to install. 2nd plumber arrived and the size of boiler not correct /can not fit and did not have pipes needed to install so now I have to wait another week . And it is winter !!! 4 weeks later still no boiler. I have tried to contact company. Takes 30 mins on phone and then no apologies. Unbelievable. Too much to complain about ....not enough space. DONT USE THEM!!!”

Helpful Report

Dear Annette We are sorry to see this. We note that our Complaints Team has already been in touch and they have provided an apology and compensation. If you do not feel that our response has been fair and reasonable, we recommend that you contact the Furniture & Home Improvement Ombudsman for impartial investigation. Kind regards Glow Green

“I called on the Tuesday to order a new boiler. Fitting to take place the next Monday. Fitter to arrive between 8 and 10 a.m. I was told the fitter would call me on Sunday night. He didn't. I was told the boiler would be delivered on the Friday, as it could not be delivered on a Sunday. It wasn't. Monday morning, I find an email timed at .7.24 a.m from another fitter, saying he was now assigned to my job. At 10 a.m. my bell rings. Hurrah. But no! It is a courier with the boiler, which he is not allowed to bring upstairs to my second floor flat. I had him leave it in the communal hallway. After noon, I sent a message to the woman I had ordered the boiler from, telling her what was going on. [It is not her fault, I am clear about that and tell her so.] I also sent a message to the 'new' fitter, asking what is going on. It is now Tuesday morning and I have had no response from either person. I have looked at Companies House records, but this limited company is not listed! I was going to write to the director[s]. I am seriously considering cancelling and using a different company. I chose this one because I am a Utilities Warehouse customer. Pretty disgusted at the moment.”

Helpful Report

Dear JC, We cannot find a customer record under your details. We suggest you contact our complaints team on complaints@glowgreenltd.com if you require assistance, providing your full name and postcode. Kind regards, Glow Green

Glow Green Ltd is rated 4.1 based on 2,007 reviews