Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 2,007 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 2,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“They were totally professional from start to finish. I could not have asked for, or received, better service. If you need a new boiler then I would 100% recommend Glow Green.”

Helpful Report

“Great company great boiler fitted quickly and easy and a great job. Thanks”

Helpful Report

“Had a quote for a new boiler from Homecare of over £3500, found Glowgrèen on line and saved over £1200 on a Worcester Bosch boiler with 12 year warranty included, fitted by local tradesman in under a day. I contacted a Glowgreen engineer and found the whole process from start to finish straightforward.”

Helpful Report

“The worst company I have ever dealt with! We were due to have a cylinder removed and get a combi boiler fit in. I had paid a 50% deposit and was told to send over pictures of the old boiler for the engineer to have a look at. I took these pictures and tried to send them in the link provided which didn't work, so I rang up to see how to send over the pictures or whether I needed a new link, to then be told not to bother taking the pictures as they only require them for oil boilers. Much to my surprise I received an email urgently needing the pictures the day before they were scedhulded to fit the boiler, I managed to get these across ready for them to come the next day. We were told this would be a 2 day job and had it was scheduled for the 17th and 18th of Nov. I recieved an email at 9pm the night before they were due to come stating they had no engineers available and they had automatically rescheduled it for the 19th and 20th. I had specifically taken time off work for the time we had been given, just for it to be cancelled. Thankfully I managed to get the 20th off work and was told someone would be arriving between 8-10 that morning. It got to 10.30 and nobody had arrived, except the boiler that was dropped off by courier that we weren't aware of, and this was just left on a tote outside the house that was too heavy to carry myself inside. I then rang glow green to see why nobody had turned up and to be informed when someone would be doing down, just to be then told they have no engineers available again and they rescheduled for the 25th and 26th of November. This is whilst the boiler package was still outside of the house. I then decided to just cancel the service with the company and get the boiler to be picked up and a refund issued. I was then told someone would come on the 21st to pick up the boiler, no surprise, they didn't. Then was told it would be the 24th, which is tomorrow. I have rang them today to follow this up to confirm someone will be coming to pick up the boiler tomorrow so I can get my 50% deposit back, just to then be told nobody will be available AGAIN! There seems to be a serious lack of communication between colleagues at this company and nobody seems to know what they are doing or can give an update or help at all. You will have to constantly chase them up just to speak to someone who isn't very sure. This company is nothing but stress and I wouldn't reccomend at all! As it stands all I want is my refund and this boiler picking up and even that seems to be a struggle for them to do.”

Helpful Report

“If there was a minus Stars I would give this company 10! From the start they have incorrectly quoted me on 3 occasions. Despite numerous photographs and measurements provided on the day of first installation I was told I could not have the quoted boiler as the flue was too long. The engineer then provided further details to install a different model. I accepted this quote however when the installation was booked they had failed to add the correct flue to the new quote. I was then provided another quote which again was wrong! emails remain unanswered and calling results in long waiting periods and then either getting cut off or been told the person cannot assist! After 3 days I speak to a Manager who once again cannot take ownership and advises he will provide my details to another team! 2 weeks into an order with a Company Website promising a 48 hour install I am now looking at another delayed installation date and additional cost for my scaffolding! What an absolutely useless company who cannot admit to their numerous errors, a single Management individual who could take ownership and resolve. I have unfortunately have to stay with them as at this stage trying to obtain another quote will further delay my scaffolding. Keep this posted!”

Helpful Report

“Required a boiler installation and have up to now been given 3 dates .each date has been a no show without notification until I have made contact.3rd occasion I am still waiting for a explanation. Passed to install team 0845 18/11 As yet no reply”

Helpful Report

“Would not use Glow Green ever again . Terrible service ,engineer did not come on the date they said they would and dreadful communications with this company . Have now discontinued with them as they are totally unreliable .”

Helpful Report

“If you are thinking of who could get you the best price to quality boiler installation I STRONGLY recommend against Glow Green. I have first hand experience as I am their client. In the summer time our old boiler started to work funny and we thought that its best to either get it fixed or get a new one. Fixing the old boiler proved to be too expensive without guarantee it would work for long so we had to take money out of our emergency cash. Glow Green with their perfect reviews was the best choice after we saw the quote that was also better than others could give us. *The installation by Glow Green was a whole other convoluted story of absolutely inadequate customer service*. Installation was in AUGUST. It is now November and there is no hot water and radiators are not working. That boiler might be as well a wall decoration. Glow Green sent us their contractor engineer several times (same person who installed it) to try and fix the leaking boiler pipe. It was leaking outside on the communal staircase and corridor and flooding that area, the engineer was impossible to deal with - unprofessional, not responding to messages, saying he would come on a certain date/time and not showing up, then show up without telling us out of the blue. Finally when I told Glow Green that I will make an official complaint and write a review here (which seems to be the only thing they care about) the manager agreed to send another engineer hired by Glow Green supposedly with more experience. After examination he said that the first engineer kept installing pipes the opposite way..every single time he tried to fix it. However that new engineer made is all even worse. No working boiler and no response. Maybe not September, October and not November but December will be the lucky month when Glow Green decides to fix the boiler they tried to install in August. If you want a warm house this winter choose somebody else, possibly anyone else. Hope you have better luck than us.”

Helpful Report

“I would not reccomend this company, horrible custumer service, I was left 4 days with istallation not completed with no heating and hot water, lost days of work waiting invane for someone to came and complete the job, the only things this company is good at it is taking your money. Very stressful experience very disappointed!”

Helpful Report

“Had a boiler installed at my rental property on the 13th July 2020. Since then my tenant has informed me that they have to bleed the radiators and that they aren’t heating properly. After several months, it was identified that the boiler was not installed correctly: flow & return are the wrong way round and the feed & vent are piped up wrong. I have been trying to get an engineer to come out and fix this issue since the 5th Nov (the one on the 21st oct didn’t notice the issue and blamed the pump). It’s been 5 days and no communication from them. I have called numerous times as well. My tenant is still without heating or hot water and they don’t seem to be doing anything. Very disappointed as I had used them 4 years ago to instal a boiler at my old flat. Would not recommend or use again in future.”

Helpful Report

“Horrific customer service and relations. Paying monthly for their Glow Green Care but nearly impossible to get through via the phone - new customers line always free through - emails back and forth get unanswered and promised call backs don’t happen - avoid this company”

Helpful Report

“We recently had a new valiant boiler from Glow Green and can honestly say they are a great company to deal with efficient friendly and do what they say they will do , very competitive excellent fitter would recommend them 100%”

Helpful Report

“Installation of boiler made by two engineers on January 2020 !!!!!!!!!! Glow green should be ashamed. After they finish installation they left our home. We find few issue like a gas leaking, water leaking and no hot water. After the phone call to Glow Green engineers refuse to come back the same day because he finish job for that day. he come back next day at 8 am. People don`t leave at risk your family life and health like we done because we did not notice the potential threat. Please react straight away. After complain I receive respond: In light of the inconvenience you suffered, as well as the further time it took to finalise your installation, I have authorised a £25.00 gesture of goodwill payment to exhibit Glow Green's best intentions. Please respond to this email with your bank details so we can process these funds. Other things!!!!!!! Purchase of boiler was ok but forgot to mention about exchanging SMART THERMOSTAT & HOT WATER CONTROL which is very important for better performance of the boiler.”

Helpful Report

“Excellent service from start to finish 5 Star service Great Communication Before and after boiler installation To make sure we were happy with product and insulation engineer Great service thanks again Kevin”

Helpful Report

“I am not sure if I have already made a view but in one word excellent! From ordering to installation it was done quickly and efficiently the engineer was great friendly answering any questions I had and making sure that the boiler was working properly and showing me how it works before leaving he also tidied everything up. I would definitely recommend you to anyone. Great job!”

Helpful Report

“Brilliant service from first enquiry to fitting. New boiler in 48 hours!”

Helpful Report

“To start with I had alot of trouble as they did not come and check what was needed and dispite sending pictures got it wrong as the Flue on the boiler was not straight forward. First day here was a complete waste of time. They sent someone back 2 days later and he was fantastic. Friendly, knew what he was doing and done the job well. The end result is that I am happy with the new boiler and the work that was eventually carried out. The only other issue was that the boiler was delivered and left in my front garden, I wasn't comfortable with that as the engineer was not here. I ended having to ask a neighbour to help me bring it in. The boiler arrived on a plastic pallet, dustmen won't take it and I'm stuck with it.”

Helpful Report

“Very good quality service. However , very difficult to get through your telephone contact system. Takes too long to answer calls. Please, work to improve on it.”

Helpful Report

“Was meant to have my boiler replaced today 30th October no one turned up my wife rang up 3 times to be told that they have rescheduled it but forgot to tell us.would not recommend them to anyone”

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“Good service polite engineers. New boiler fitted within 2 weeks”

Helpful Report

Glow Green Ltd is rated 4.1 based on 2,007 reviews