Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 1,999 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Excellent service”

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“Great customer service and product”

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“Excellent customer service.”

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“Top service”

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“Worst ever. Do not get involved with them otherwise you will face endless nightmare.”

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“My old boiler had broken, so I signed up with Glow Green for a replacement at a very good price, and paid my deposit. But then I found another company who, as it happened, could install me a boiler quicker. So I signed up with them, and informed Glow Green what I had done. Glow Green issued me a full refund without any quibble. They dealt with me very professionally and have excellent customer care.”

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“Very bad experience with glow green from day one. First day of the new boiler installation was the 13th of March 2020 Everything was a disaster..! It took 3 weeks to complete the installation. In July 2020 the was a gas leak so I had to call emergency and it was fixed after 2 days. Now after 11 months of installation there is a problem with some of the valves that were installed by the engineer . The system makes a banging noise that sounds like my house is going to blow up and so I’m afraid to switch the system on leaving me with no hot water or central heating. I called glow green to report the problem and the can only come and have a look in April (5 weeks away) Very very bad after sale service, therefore I cannot recommend this coming to anyone . Actually I will tell my friends to stay away from glow green”

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“Boiler installed but the installer left explaining the boiler thermostat to my neighbours upstairs! Complained to Customer Service as heating on all the time and raging hot at night. I would advise anyone against using this Company. Installer said he would get back to me. He did not. Promised technical support from Glow Green Ltd. Not heard a thing. No reply to emails or phone calls. Service appaling ...looking for compensation.”

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“Very efficient installation. Follow up work took a while to resolve and still waiting for contact about another issue.”

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“I am a satisfied customer.”

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“Not to be trusted...still waiting 1 month later .useless”

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“there is a lot of scope for improvement. firstly the communication by your staff need to improve - calls promised back do not materialise on time. Replies to emails take ages. Even though there is a promise of a 48 hour service if there is a boiler which is not functioning the time taken for installation was much more.Nearly 3 weeks. It would be great to see if these can be rectified from your end.”

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“Worst company I have ever seen, I'm not recommend to anyone, don't waste your money.”

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“Excellent service from 1st contact to completion of fitting ,all paperwork sent without asking and extended warranty and back up service a definite plus”

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“The two men who came , were excellent every thing was cleared after them. They even stayed until 8 in evening to Give us heat for rest of day”

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“This has been a great experience - what started as a panic phone call with a broken boiler, customer service from Adam was friendly, informative and arranging installation and payment simple no-fuss straight forward. The fitters, Carl & son were local, on time, efficient and did a fantastic job - overall I'm very impressed and so pleased I chose this company and would thoroughly recommend it!”

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“Professional and friendly service. Local installer who observed all Covid 19 rules.”

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“excellent throughout, from booking the service to completion of job.”

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“Very good service provided at short notice as busiest time of year due to cold weather. Fitter was friendly and professional”

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“The men were polite and left the house clean and tidy, and best of all the boiler works well.”

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Glow Green Ltd is rated 4.1 based on 1,999 reviews