Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 2,068 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 2,068 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Anonymous

Anonymous // 01/01/2019

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“the engineer turned up to service my boiler, he was the same engineer who did the servicing a year ago, very professional, , I had Glow Green install a new Worcester Bosch boiler for me in 2017, and they have been very good in looking after it for me. This is the fifth time it has been serviced. I would use this company again.”

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“They are rubbish”

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“really pleased with the friendly, quick and efficient service GlowGreen provided installing my new boiler”

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“A very efficient organisation”

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“It was a good installation”

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“Fast and good job. It would be better some more explanation about how to program the temperatures but now it's ok.”

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“Pre service very good. Installation very good. After service when electrics needed attention, extremely bad. Would not go to this company again because of the way my concerns were ignored.”

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“From the first phone call to fitting the new boiler could not have wished for a better service,they were brilliant . Will definitely recommend”

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“Excellent service, respond very quickly. Engineers are very capable, clean and on time.”

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“excellent engineer, very poor communications, misleading phome calls and e-mails and promised a fitting date that wasn't honoured”

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“Efficient, competent,and pleasant.”

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“Great workers clean as they could be brill boiler”

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“very good customer care and the engineer who came to install the boiler i hope this remains the same as its comes to yearly service”

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“I found the whole process very good lots of information from start to finish. The engineer installed the new boiler efficiently and talked us through the job and operating system at the end.”

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“Boiler installation was re-arranged 3 times, twice on the day, which was very inconvenient. Sales team were great. Engineer was good except bedroom floor has not been put back properly.”

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“Terrible company for solar power - highly advise you avoid at all costs. Communication is vital with any large project and this company is dire. Received a PV quote from them with very pushy sales tactics. However when install date came around total shambles. - Put the scaffolding up 2 months too early. - tried to take the scaffolding down again before actually doing the job - cancelled install date at last minute, after their contractors had already turned up - sent the wrong kit - no ability to talk to anyone in the company. Usually 40+ minutes on hold then all their customer service agents have no clue and are unable to get their questions answered so promise call backs that of course never happen. - ignore all email communication - complaint team equally unresponsive Still waiting 3 weeks later post my install date with no clue what is happening, expensive equipment sat outside the house at risk of damage, and no way to contact anybody.”

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“If I could rate this company lower I would. Four installation dates later and FINALLY our boiler has been fitted! The company cannot organise themselves to actually provide a level of good service to their customers. You get passed from department to department, and installation dates are cancelled less that 24 hours before they are due to take place for reasons that they have been made aware of since the start of the overall process! Staff are rude on the phone, and although they apologise profusely for the failings of the company they don't actually put anything in to action to support the customer with what they are paying for. The traders that they hire don't turn up on the day, that is if the company themselves have actually bothered to book them, something I am not sure I entirely believe! However, the traders are by far the best thing about this company when they do turn up and I certainly couldn't fault the ones that turned up to my property. My advice to anyone looking to potentially work for this company... DON'T the likelihood is you will get shouted at by disgruntled customers like myself. Engineers, find a company that won't mess you around the way that this company does. And to future customers, if you want a boiler fitted in a timely manner go elsewhere, this company really isn't as 'award winning' as their website leads you to believe.”

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“A bad experience bad customer service”

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“If I could rate "0" I would. I pay for boiler service from almost 4 years and never get service done on time. Appointments constantly are reschedule for the following month or 2 then cancel on the day of service or day before. Currently waiting for the engineer on service which supposed to be done in August last year so almost 6 months!!! Unbelievable!!! Looks like nothing but Trading Standard will help.”

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“Used these for a solar PV system and due to incompetence, lack of organisation and terrible customer service the whole thing is now finally sorted after 15 months of hell. In my case they made a verbal agreement about something, only to then completely renege on it. Their calls are recorded allegedly yet despite knowing the date of the verbal agreement there was "no record" of this conversation where an agreement was made. Very convenient! The complaints team seemed to be targetted on not replying for months, and the ombudsman is about as much use as a concrete parachute. Final amount paid after several threats of court action despite the complaint being referred to the ombudsman.”

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Glow Green Ltd is rated 4.1 based on 2,068 reviews