Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 1,999 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Fantastic service well impressed even the engineer who fitted the boiler thank you”

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“Very helpful, and installed quickly would recommend to family and friends”

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“Excellent fitter who worked all Sunday into late night to ensure I was not left without heat.”

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“Logged a call on Wednesday 5th of Jan I was assured someone would call the same day. Nothing happened a day later I received an email saying this is your ticket number bla bla. Yesterday Tuesday that is 6 days later another email with details how to use the FAQ and video to resolve problems. Great !!!!”

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“Fitted swiftly with no fuss or mess”

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“I’am very happy with glow green and the boiler also the way the work was carried out.”

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“Glow Green kept changing the installation date even though they knew we didn't have a working boiler. When it was installed I had to connect the control wiring up because they didn't have an Electrician available.”

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“Excellent service from beginning to end”

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“The service both on the phone and during the installation was exemplary Your booking staff were very professional and understood the products and options The installation guy was professional quick and cleaned when he was finished We are entirely satisfied”

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“No sooner had I filled in my details online, I received a call to arrange a fitting date. The boiler and the engineer all arrived as and when expected. There were two small issues with the boiler that were corrected within days of my notification. With an easy payment system in place, I would recommend this company with no hesitation.”

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“Very good service on time as stated left no mess very pleased”

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“I gave 5 star for the service I received from Glow green”

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“The service provided is excellent, but customer service needs improving.”

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“Excellent service. Very happy.”

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“Cant believe how this company just covers up bad reviews with fake ones instantly. Scroll down, u'l see what I mean. I guess they are a sales and marketing broker. That's what their best at. I urge everyone who's been ripped off to report it to trading standards.”

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“After doing some research, it looks like they fake reviews regularly to keep their stars up. They only show up on places they can control the comments. I dont usually write reviews however I felt the need to warn others on this one. Seems to me they are the brokers who push for the sales. So they managed to sell a boiler with install to my dad, luckily i got him to do buy now pay later rather than paying 50% deposit at point of sale. The sales man Jamie promised many things that were a lie. After completing the order the install date changed 3 times. We were left without hot water for 3weeks until we were fed up and cancelled. At point of sale we were told the install was booked for after 4days. This was one of their many lies. Before purchase they were excellent in communication and contacting was easy however this changed instantly once we had purchased. They would just leave us on hold for over 1hour until we hanged up. Absolutely disgusting behaviour from this company, also filing a complaint with trading standards for these scumbags. Stay away at all costs.”

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“I am very pleased with this company's service and would recommend them. Although initially nervous about using them because I hadn't heard of them before, their operative arrived on the agreed date and completed the job within 2 days. I'm very happy I chose this company.”

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“Boiler installation acceptable but arranging the electrician to complete the contract took weeks and in the end I employed and paid for an electrician myself.”

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“DO NOT EVER USE THIS COMPANY. They have the ABSOLUTE WORST customer service I have EVER experienced. They have such a high staff turnover that no-one on the phones knows what they are doing. One staff member literally told me there was no-one in the department who had been there longer than 2 days and as such didn't know how to help. Staff constantly ignore emails, and actively LIE to customers. I have been waiting THREE MONTHS to have my air conditioning fixed by Glow Green who can't even be bothered to provide an update. It took them 7 and a half weeks to even contact the engineer about the problem, and then tried to get him to order parts through the warranty to fix the faulty unit, and had to have an engineer explain the SIMPLE fact that it is THEIR JOB to provide the correct parts and contact the manufacturers as GLOW GREEN are the purchasers. Absolutely USELESS when you call the company - you simply get lied to, told a ticket has been opened, and then they promptly close the ticket without resolving the issue!!! A child would do a better job of running this company. AVOID AT ALL COSTS IF YOU DON'T WANT TO SPEND YOUR LIFE ARGUING, CHASING AND BEING LIED TO, WITH BROKEN FAULTY PRODUCTS!!!!!!!!!!”

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“Luv the energy boiler”

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Glow Green Ltd is rated 4.1 based on 1,999 reviews