Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.12

4.1 Rating 1,994 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 1,994 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Great experience from start. All aspects explained clearly. Each stage from delivery to installation was on time, and competitively priced too. Would not hesitate to recommend.”

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“Outstanding service.”

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“Excellent and efficient service. As described on the tin. They get the work done in a timely manner and finish the job with precision and keep the place/ property neat and tidy. Most of all you get value for your money. Their quote for the job is relatively low and good quality service. Well done Glow Green. I would recommend them to everyone.”

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“The service was quite good.”

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“After care terrible”

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“Glow Green gave us a quote on the phone when our boiler was on its last legs. They delivered parts in 3 days and everything was fitted and running within two weeks. Great fitter and everything was brilliant.”

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“They sent out guys 3 times and want to take more pictures as they as glo green not happy I hv to stay in all day! they should of done it right in the first place I understand tht they want to make sure its right but this is ridiculous 😞”

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“Good job and service disappointed when cancelling last minute but where there next day as they advised”

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“Have a service plan with GG. My boiler stopped working on a Saturday and, when I called them, I was told that no one was available to help until Monday as no technicians worked at weekends. When asked what I was supposed to do over the weekend I was told I would have to wait until Monday. Thinking that they may treat it as a priority on the Monday, I got a call from them at 4pm! Fortunately, I fixed it myself.”

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“The boiler was installed in January however it is leaking from pipework at the bottom of the boiler. I have now phoned 3 times over the past 2 weeks and each time my details are taken and I am promised someone will come back to me. Still no one has come back to me, and my Tenants continue to complain to me. There were numerous phone calls prior to the installation to get my business, but now payment has been recieved and I want a phone call, nothing. No after care service whatsever.”

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“Excellent service - would highly recommend”

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“Despite paying a monthly charge, they have no way of notifyinh you that you are due a boiler service, so you have to go through their web page to request a booking that they then respond to. The biggest problem we have had has been having to re-book the boiler service which has ended up being dealt with by a sub-contractor. On the thrid attempt they arrived just before Christmas with no problems. They clearley didnt have sufficient engineers of their own before chritmas, and not sure if they have update their system to notify you of when your boiler service is due, but both would benefit their rating considerably in my eyes.”

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“Excellent from start to finish. Installer was friendly and professional and tidied and cleaned the areas where he was working. Would highly recommend Glow Green Ltd.”

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“Good Customer Service . Engineer was excellent and courteous.”

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“Excellent service and price. Installer was great and had it all done in a day he also cleaned up and removed every bit of rubbish.”

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“Excellent service from beginning to end. Would definitely recommend them”

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“Had new combi boiler installed - overall excellent service”

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“Fantastic service”

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“Please read the negative reviews before booking with this company. I went with them as was offered a cash incentive through my utility provider but it has cost me more than this in outlays. Three weeks down the line I have no working boiler . They are now trying to charge me and extra £200 for an electrician to fix a fuse spar that was working perfectly fine prior to installation. I raised a complaint last week but no one wants to take any responsibility.. they do not have their own engineers they ring up random engineers in your area so it is a hit or miss who you get and when there is an issue they are not equipt to deal with it”

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“If you phone them with any concerns after installation the response you get is very poor. Even though you are paying monthly for the protection. They will give you a case no and never return your call or answer e mails and if you call them they will say Someone will give you a call back but they never do .”

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Glow Green Ltd is rated 4.1 based on 1,994 reviews