Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 1,999 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

Write Your review

Tell us how Glow Green Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The representative was very pleasant and professional and my boiler was installed well. However, he was unable to install the Google NEST thermostat and I am expected to pay for something that was not installed and I no longer want.”

Helpful Report

“Low -ish cost. Easy appointment to install. Independent installer which was OK but not sure who to go to if any subsequent problems”

Helpful Report

“Very good company would recommend them to other people”

Helpful Report

“Can’t get any satisfaction to a complaint ,keep getting told someone will ring back but no one does, the built in time control appears to be faulty having to get out of bed 2am to turn the heating off manually”

Helpful Report

Dear Patricia, I am very sorry to hear about your experience. Glow Green strives to provide an exceptional level of service and I apologise that we have fallen short in this instance. We are very keen to rectify this situation and resolve your concerns. Please respond to the private message requesting further account information and we will get a member of our team to contact you as soon as possible. Kind Regards, The Customer Journey Team. Glow Green ltd

“It’s being only a few months since you’ve installed a new boiler in doing so The engineer has caused damage to my property that is left watermarks on my ceiling in the hallway and dampness in the airing cupboard upstairs. I’m paying a monthly instalments for this new boiler and already I’m having issues and yet you want a call out charge £180+ before you even check the item. And the sad thing is My family and I have to live through this cold house with no hot water and no central heating with a special needs child living in these premises. I definitely will not be recommending this company to customers originally I was going to recommend.”

Helpful Report

“very pleased all round - good contact via head office through to really guy who installed. 10/10”

Helpful Report

“Excellent.”

Helpful Report

“Good service and installation, no problems”

Helpful Report

“The whole process was very well explained, all happened very quick! Very happy with it all!”

Helpful Report

“As in my previous review two weeks ago we were very pleased with the way the installation was carried out and completed thank you”

Helpful Report

“I had a Vaillant Boiler fitted a month ago by GLOW GREEN. Absolutely brilliant company with exceptionally competitive rates They listened to everything I said and provided a 2nd to none service. I would highly recommend GLOW GREEN to anyone looking for a company that provides a quick, easy, competitive service and £200-£400 under other companies Plus the fitters were local, professional and extremely helpful, friendly and polite Brilliant Service all round”

Helpful Report

“Both Glow Green and their engineer Zac were outstanding for quality and service. A huge thank you.”

Helpful Report

“It has been over a month since the new boiler was installed, and I’m still waiting for someone to install the thermostat. I had some leaking issues after the plumber installed the boiler. I had four appointments with the same plumber about the leaks. He didn’t show up on first three appointments. Finally he arrived on the fourth one, two hours late. He did half of the job , he was shouting in my house because we told him we are not happy with what he has done. Absolutely bad service, zero. Very disappointing.”

Helpful Report

“I would have preferred an onsite visit as to which boiler would suit our home rather than an online survey, but on the day of installation Darren (boiler engineer) was such a lovely patient person, he explained and answered all our questions. He came prepared so no delays. Everything went as planned. The company is so lucky to have such an honest hard working employee. Not sure why I wasted all those years with cowboys.. in the meantime we’ve had a minor technical glitch, the company was straight on it, visit booked within days. Already recommended to friends and family .”

Helpful Report

“Superpower product and service.”

Helpful Report

“It’s a sales driven operation so once you’ve expressed interest you will get a pushy sales person chasing. But the products and service is excellent. Ok on the value for money front”

Helpful Report

“Efficiently organised installation date and delivery of boiler. Installation work carried out quietly and efficiently by Mark.”

Helpful Report

“Glow Green is a fantastic company, they are very efficient, and very professional. and did a fantastic job in changing the combi boiled. and very combative price. we are extremely happy with their services.”