Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 2,007 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 2,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

Write Your review

Tell us how Glow Green Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a few hic ups early on the boiler was fitted very competently and efficiently and the financial arrangements settled effectively”

Helpful Report

“Great ordering and installation. Would recommend.”

Helpful Report

“Easy to deal with and straight forward company. Made everything so easy to arrange. Air con fitted promptly and cleanly”

Helpful Report

“This has been an excellent service throughout. All was very straightforward and I had the boiler installed the day after it was purchased. The local installers were brilliant. I would have them working in my house anytime. The cost of the boiler was 700 less than other leading suppliers who charged extra for either pre-instalment surveys or any additional piping that might have been required. I would highly recommend this company. Thank you Guys”

Helpful Report

“Brilliant from start to finish couldn’t be happier”

Helpful Report

“Very pleased with the service that was provided. This was done in a very professional and timely manner. The engineer was very professional and was very pleasant. I would not hesitate in recommending this company to future customers.”

Helpful Report

“Absolute nightmare. When I read the reviews about Glow Green I thought wow these guys must be good. How wrong could I have been. It’s not just one thing that lead me to this review, it’s one thing after another. Firstly know that Glow Green are just an online company, they do not have their own engineers, they just offer the service to quote the job and source the engineers. I wish I had known that in the first place. I was given an installation date and a couple of days before I was told the engineer couldn’t make it. Glow Green still send me an email the day before to say the engineer would be coming. On the day I kept calling them and they kept telling me they would call back but they never did. I had to keep calling and calling. Even the next day promises to call me back and no call. Eventually I said I was going to cancel and they suddenly could talk to me. Engineer booked in for a few days later. Engineer arrived, he took out the old boiler and then the boiler arrived but the boiler is too big for my cupboard. Glow green had asked for the width and depth of my cupboard which I gave them, but not for the size of the door. So the engineer couldn’t twist the boiler (55kg) to fit in the cupboard. They need to take the door frame off to fit it in the cupboard which I said I’m ok with as long as there is no damage to the walls or anything other than cosmetic damage to the frame. The engineer left and I’ve been on to glow green again the next day and still had no confirmation of a new installation date. Eventually they said that they would charge £350 plus VAT to take the door frame off properly, or else they couldn't guarantee no damage and it would be taken off by a plumber, not a carpenter. On top of all of this the boiler they recommended is far too heavy for the plasterboard/studs they were trying to attach it to. It's 125kg when filled with water. It would most likely have come off the wall. Someone should have come to my apartment to review the cupboard, wall etc to give me the best advice, not just a phone call. I cancelled the order. Terrible terrible company - STAY AWAY from them! Nighrmare! And the customer service is the worst I’ve experienced. I highly advise against using this company.”

Helpful Report

“10 out of 10 for communication and installation.”

Helpful Report

“GLOW GREEN LIMITED This company were excellent in installing our new boiler. I am an old age pensioner and the engineer who installed our boiler explained everything to us as he went along, he was an excellent worker, cleaning up as he went along, no mess, very polite, helpful and we would recommend him again to all our friends.”

Helpful Report

“Excellent experience, reasonably priced. Would recommend to friends. P.s. still waiting for guarantee paperwork to come through from glow green. Hope this will be resolved asap”

Helpful Report

“Joe the guy that fitted our boiler was excellent a very tidy worker five star”

Helpful Report

“Glowgreen replaced our boiler during the COVID 19 lockdown. They were very professional throughout, would highly recommend this company”

Helpful Report

“I was very pleased with the service. All the staff were very helpful, they sorted the type of boiler I needed and helped sort finance . The boiler was fitted within a few days of me calling them , excellent service.”

Helpful Report

“Very helpful and efficient from getting quote to installation. Engineers were quite good they clean the mess after finishing all the work”

Helpful Report

“From the beginning I was reassured by the knowledge and sound advice from the office staff and then the installation of my new boiler wad very quick and efficient, despite the fact the installer was unwell and unable to attend on the Friday as booked. They quickly arranged it for an engineer to come on Monday. He did a very good, efficient and tidy job and the boiler is working very well.”

Helpful Report

“Very professional installation”

Helpful Report

“Excellent service and an engineers who cared about what he did”

Helpful Report

“The order was not complete as I had to chase up the Nest. I also kept getting payment reminders when i had signed all paperwork from the start. Both annoying and upsetting.”

Helpful Report

“Excellent from start to finish. From the initial contact, the fitting of my boiler, the finance deal and the after sales. 5 stars! Would highly recommend.”

Helpful Report

Glow Green Ltd is rated 4.1 based on 2,007 reviews