Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 2,068 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 2,068 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just perfect. The boiler arrived securely. I was worried a WHITE VAN MAN will just throw it around and it will get damaged during the transfer from depo to drop point. But not so. It was well-wrapped and secure. Arriving the day before the fitter. The fitter was a pro and did a top job. In short, everything is just TICKITY BOO. 10 out of 10.”

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“Work not yet completed, unable to settle account. Harry”

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“Can't give them anything till they come back and fix my heating.”

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“The engineers arrived to install a new boiler, they were very polite and professional, they did a god job. The only downside was that we waited nearly 4 weeks to have the boiler installed, that’s not the staff problem”

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“V Good engineer very quick and tidy More than happy.”

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“Friendly engineer who had good knowledge of our boiler for our question”

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“We had our boiler fitted just after Christmas last year and we’re very pleased with the price and service. We’ve just had our first yearly service and again very pleased. Would recommend to anyone.”

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“The engineer was knowledgeable and professional. He completed the service within the allotted.”

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“From initial contact to getting a quote was very fast. The installation date was then just 6 weeks later - impressive. After some confusion about delivery dates of the panels and battery etc, all arrived and was complete and in order. The installation team were excellent (Aras Ozarslan and his team) - I couldn't fault them - polite and tidy. Aras was very efficient and kept me informed every step of the way and ensured that I fully understood everything.”

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“Although the boiler arrived on the wrong day (a day early) the plumber arrived on the right day and was very efficient. Boiler is now working well. The best thing was that I ordered it on Monday and it was installed on Saturday.... Price was good.”

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“Completely useless,incompetent and lie.my saga started 15 dec 22 and still not completed their work. steer very clear. The sub contractors were the only part that was not useless. Thats when they eventually got to you.”

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“Very good and professional”

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“Good mannared ,explained what he did Advised on how to look after boiler”

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“Poor service, three appointments failed to turn up to fit boiler, didn't even get boiler I ordered dispite paying deposit, not recommend this company.”

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“Very helpful, professional and efficient”

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“Was extremely happy with the service I received from Glow Green from initial contact via the telephone to instillation of my boiler ..The experience for me was one of professionalism and knowledge about the products they where selling and installing and the team who came out to fit the bolier where extremley competent and plesent with the work they did is certainly a 5 out of 5 from me..”

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“Excellent work from start to finish.”

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“I have found the customer service on the telephone to be very difficult, you are left waiting for a long long time. When the fitters arrived to install my solar panels they were the first people to come out in person, when they installed the panels on the roof, they told me they had measured the space and I would be able to get an additional 2 panels up. When I eventually got through to my account manager, after trying the phone, leaving messages and finally going to email, I was phoned back by a guy called Dan, who told me I couldn't fit any more panels on the roof, and after a long conversation, he said that if I could justify that I could fit them I would have to pay for another survey and another scaffolding bill despite the scaffolding still being in place and the fitters telling me they are back in the area and could put them up in about 15/20 minutes. When the installation was completed I was told by the fitters that the datalogger was faulty, they said that they have lots of them that are faulty, and they said they would report it back to GlowGreen and arrange to come out and fit a replacement, I still haven't heard anything. I got a call from someone called Tony on Saturday last week asking me to leave some feedback on the fitters, when I read the review question it was asking me to leave it about their company, which was misleading. I mentioned to him about the Datalogger, he said he would look into it on Monday and get back to me - still heard nothing”

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“After sales service is diabolical. No thermostat fitted on boiler though paid for. (It is now illegal to fit a boiler without a thermostat). Company promised to sort it. Still waiting 2 weeks on. It appears the left hand not knowing what right is doing.”

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“Delivered what was asked.”

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Glow Green Ltd is rated 4.1 based on 2,068 reviews