Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.12

4.1 Rating 1,998 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 1,998 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

Write Your review

Tell us how Glow Green Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling customer service, still waiting for my boiler with no hot water or heating. Communication absolutely awful. Do not use this company.”

Helpful Report

“As with all online firms, there is an inordinate waiting time before getting through to the correct department.”

Helpful Report

“good service from start to finnish”

Helpful Report

“Happy with the service but did have to push to obtain SEG documentation”

Helpful Report

“My experience with GlowGreen was very smooth, from initial enquiry to setting dates to installation and of course, my complete satisfaction with the boiler ! Great team, would recommend”

Helpful Report

“Very attentive sales department and a responsive contact. I was well informed throughout the process from buying, through to the installation. Very good service, I would highly recommend it. The only thing to improve would be synchronisation between Glow Green and subcontractors ei. the scuffolding company, where delay putting the scuffolding up, delayed the actually installation by almost 3 weeks, which I was not happy about. Waiting on people to come all day, having taken a day off work, had to chase for an update only to be told they would not turn up. Room for improvement there.”

Helpful Report

“The initial contact was great, and I was given loads of information. I went ahead and place an order with GoGreen. The panels and some items arrived, prior to the install. However, the rails to fix the panels didn't arrive for install day. The team who arrived to do the install, did the prep work and installed the inverter, wiring and the battery. This was disappointing, but two weeks later the install was completed. The problem was reliance on other suppliers to do their job. Overall I am pleased with my system and the productivity I am getting from the panels.”

Helpful Report

“Excellent Service..quick telephone response..Booking for a boiler service quick, easy,efficient...Communication as promised..Engineer turned up on time ..Excellent Engineer (Patrick ) Every step of the process carried out professionally as promised, and on time..”

Helpful Report

“Overall very pleased. Polite, patient, helpful. Communication throughout was great. Everything as expected. Great engineers. Very satisfied. Would recommend.”

Helpful Report

“Patrick the plumber was superb. Extremely helpful and professional. Great service.”

Helpful Report

“The system on our phone doesn’t work properly. We need help understanding how it can work well for us.”

Helpful Report

“Great company very professional very efficient all the people I have met or spoken to are really nice too. Keep up the good work”

Glow Green Ltd 5 star review on 7th November 2022

Helpful Report

“Very good service and excellent fitting”

Helpful Report

“very efficient”

Helpful Report

“Very good quality installation overall slightly hampered by resourcing issues which delayed commissioning, but we are very pleased with the result. Installation staff were first class and very easy to work with. We were given professional guidance about where best to locate the inverter and battery unit and the system commissioning was clearly explained and demonstrated. I would be happy to recommend Glow Green.”

Helpful Report

“Good service from the start. The contractors used were very good, tidy & efficient”

Helpful Report

“The fitting went well enough but the engineer forgot to plug in my washing machine leaving me without washing facilities for a whole week because he would not come back back after phoning him every day, . I had to find a person closer to my home to pull out the washing machine to plug it in costing me £25 whitch the engineer said he would cover but nothing has appeared yet 2 weeks after the event”

Helpful Report

“A few scheduling problems but excellent tradesmen on arrival”

Helpful Report

“My initial enquiry was handled well, but a mistake in the exclusion of the scaffold price - that would have made them non-competitive - went into a long wrangle, with them even offering to take back the equipment and cancel the contract because of their mistake. The (subcontracted) installation team was very good and installed a much tidier panel layout than GG's Google Maps design - I could easily have fitted twelve rather than ten panels. Equipment delivery is by pallet truck - and with no warning - so if you have a gravel (or not perfectly even) drive the stuff is left kerbside. Nice to know when you've got a £4k battery sitting unprotected in a public space. And, bizarrely for an environmental company, on a plastic pallet that doesn't fit in a car for disposal. My local tip charged me £6 to take it. The scaffolding issue meant eight weeks of equipment sitting around waiting for access - and of course, the onus had been switched to me by then. Thanks for that. Eventually, I sourced the local scaffolders (at a quarter of the GG estimated cost) and they agreed to pay just 50% of that - so only an eighth of the cost they had actually committed to (and confirmed as their mistake when they reviewed the call recordings. Their phone system is a mess - a single number for everyone and you can never speak to the right person. Departments don't speak to each other, so you will get lots of calls from different people on the same (or random, unconnected) topics. Bearing in mind they supply the same - mainly imported - kit as everyone else, any cost premium is in the service, which is where I thought they fell down badly. Overall, the system as installed seems to work well, but I'd think long and hard about using GG again. It started and ended really well, but the middle was really muddled and at times, disingenuous.”

Helpful Report

“Excellent installation with the scaffolding and solar panels. Electrician was very good as he was working in a very tight space.”

Helpful Report

Glow Green Ltd is rated 4.1 based on 1,998 reviews