Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 2,071 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 2,071 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was 100% happy with the service I recieved & Dave the engineer even removed his shoes as it was raining outside.”

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“All the service was excellent, in schedule I can recommend this company”

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“Very pleased with installation. Although surveys were carried out remotely it was very thorough, specification meets my needs and job completed promptly to the expected schedule”

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“Three stars is the average of 5 stars and 1 star. First the 5 star part. Glow green recently serviced my boiler and fixed my central heating. They did an excellent job. Very happy indeed. Now the 1 star part. They don't have enough people on the phones (I suspect they may actually have ZERO people on the phones). Consequently if one rings them it can be 10 minutes or 20 minutes or even 30 minutes before you get a reply. They also don't have enough engineers. They are not upfront about this, but the fact is that it took 2 months between my reporting a problem with my central heating and someone doing anything about it.”

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“Great service from start to finish. Very happy with the boiler. Would recommend.”

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“Excellent”

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“Great experience- efficient , thorough , helpful and courteous.”

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“The fitter was amazing The actual staff at glow green rude And pass the buck to all sorts Wrong boiler delivered without heating or hot water for a week And no updates ! And persistent lies as to problems”

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“Very poor customer service in response to a query regarding my care plan. To date I’ve still not had any response despite reminder emails and telephone calls.”

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“I am so pleased with Glow Green from start to install always kept me informed and i am so pleased with all everything is working and i am so pleased i picked Glow Green Thankyou all”

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“From the start of picking and ordering the boiler to the boiler being fitted everything went so easy. Well done”

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“Magnificent thank you”

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“Excellent service. The engineer, Stewart Mcguiness, was very thorough, efficient and explained what he was doing at every stage inspiring confidence in our boiler system.”

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“I was given an installation date that didnt happen till nearly 2 weeks later the installation engineer made several silly mistakes ie cutting off my washing machine drain and very messy workman. customer services have failed to get back to me despite raising tickets i am still waiting for a response”

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“Lack of availability for gas safety checks. Generally require over 2 months notice for an appointment despite being a subscriber to the monthly paid care plan service.”

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“Pleasant, helpful and easy to deal with. Daniel patient and knowledgable.Product seems good and working in winter weather (solar panels and battery). Scaffolders really good and installation team excellent.”

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“Initially great service when selling the boiler. Aftercare is non existence. The warranty is with the manufacturer of the boiler. Glow green wants nothing do with it.”

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“Engineer who came out did a good clean job quick service and kept us fully informed.”

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“Could not fault my experience, friendly and knowledgeable sales staff and the engineer, Jordan was extremely professional and did a great job. Happy with price, both the initial and ongoing boiler service contract”

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“Very quick arranging purchase of boiler and installing it fitter arrived on time done the job with no problems very good”

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Glow Green Ltd is rated 4.1 based on 2,071 reviews