Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 2,078 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 2,078 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Great service. Fast and efficient from initial enquiry to installation. Thanks to all the team for a fantastic job!”

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“First class service from a first class fitter working for a first class company. Thanks”

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“We had a new boiler last year. The installation went smoothly. This year we had our first service done and again all went fine. Very satisfied with the service.”

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“Orederd boiler on Friday afternoon all fitted and working on the Monday. Fair price and good workmanship.”

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“Very happy”

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“Good service and very courteous. Engineer Lewis, who came to do the work, was exceptional. Only criticism was that the scope of work was bigger than the two days quoted for the work. But it was completed very quickly”

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“Very good level of communication”

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“After the mix up over initial installation date we have been extremely satisfied”

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“Excellent from making appointment to having boiler serviced the engineer was very friendly and respectful of keeping distance and wore protective clothing according to advice on Covid-19”

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“installation and helpfulness of workers, excellent. Not their fault non delivery of boiler and several hours lost time for them. They were quick and efficient and left the kitchen neat and tidy. Thank you Glow Green”

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“Excellent communication. Efficient installation. Paperwork followed up straight away. Highly recommended.”

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“They were totally professional from start to finish. I could not have asked for, or received, better service. If you need a new boiler then I would 100% recommend Glow Green.”

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“Great company great boiler fitted quickly and easy and a great job. Thanks”

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“Had a quote for a new boiler from Homecare of over £3500, found Glowgrèen on line and saved over £1200 on a Worcester Bosch boiler with 12 year warranty included, fitted by local tradesman in under a day. I contacted a Glowgreen engineer and found the whole process from start to finish straightforward.”

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“The worst company I have ever dealt with! We were due to have a cylinder removed and get a combi boiler fit in. I had paid a 50% deposit and was told to send over pictures of the old boiler for the engineer to have a look at. I took these pictures and tried to send them in the link provided which didn't work, so I rang up to see how to send over the pictures or whether I needed a new link, to then be told not to bother taking the pictures as they only require them for oil boilers. Much to my surprise I received an email urgently needing the pictures the day before they were scedhulded to fit the boiler, I managed to get these across ready for them to come the next day. We were told this would be a 2 day job and had it was scheduled for the 17th and 18th of Nov. I recieved an email at 9pm the night before they were due to come stating they had no engineers available and they had automatically rescheduled it for the 19th and 20th. I had specifically taken time off work for the time we had been given, just for it to be cancelled. Thankfully I managed to get the 20th off work and was told someone would be arriving between 8-10 that morning. It got to 10.30 and nobody had arrived, except the boiler that was dropped off by courier that we weren't aware of, and this was just left on a tote outside the house that was too heavy to carry myself inside. I then rang glow green to see why nobody had turned up and to be informed when someone would be doing down, just to be then told they have no engineers available again and they rescheduled for the 25th and 26th of November. This is whilst the boiler package was still outside of the house. I then decided to just cancel the service with the company and get the boiler to be picked up and a refund issued. I was then told someone would come on the 21st to pick up the boiler, no surprise, they didn't. Then was told it would be the 24th, which is tomorrow. I have rang them today to follow this up to confirm someone will be coming to pick up the boiler tomorrow so I can get my 50% deposit back, just to then be told nobody will be available AGAIN! There seems to be a serious lack of communication between colleagues at this company and nobody seems to know what they are doing or can give an update or help at all. You will have to constantly chase them up just to speak to someone who isn't very sure. This company is nothing but stress and I wouldn't reccomend at all! As it stands all I want is my refund and this boiler picking up and even that seems to be a struggle for them to do.”

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“If there was a minus Stars I would give this company 10! From the start they have incorrectly quoted me on 3 occasions. Despite numerous photographs and measurements provided on the day of first installation I was told I could not have the quoted boiler as the flue was too long. The engineer then provided further details to install a different model. I accepted this quote however when the installation was booked they had failed to add the correct flue to the new quote. I was then provided another quote which again was wrong! emails remain unanswered and calling results in long waiting periods and then either getting cut off or been told the person cannot assist! After 3 days I speak to a Manager who once again cannot take ownership and advises he will provide my details to another team! 2 weeks into an order with a Company Website promising a 48 hour install I am now looking at another delayed installation date and additional cost for my scaffolding! What an absolutely useless company who cannot admit to their numerous errors, a single Management individual who could take ownership and resolve. I have unfortunately have to stay with them as at this stage trying to obtain another quote will further delay my scaffolding. Keep this posted!”

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“Required a boiler installation and have up to now been given 3 dates .each date has been a no show without notification until I have made contact.3rd occasion I am still waiting for a explanation. Passed to install team 0845 18/11 As yet no reply”

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“Would not use Glow Green ever again . Terrible service ,engineer did not come on the date they said they would and dreadful communications with this company . Have now discontinued with them as they are totally unreliable .”

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“If you are thinking of who could get you the best price to quality boiler installation I STRONGLY recommend against Glow Green. I have first hand experience as I am their client. In the summer time our old boiler started to work funny and we thought that its best to either get it fixed or get a new one. Fixing the old boiler proved to be too expensive without guarantee it would work for long so we had to take money out of our emergency cash. Glow Green with their perfect reviews was the best choice after we saw the quote that was also better than others could give us. *The installation by Glow Green was a whole other convoluted story of absolutely inadequate customer service*. Installation was in AUGUST. It is now November and there is no hot water and radiators are not working. That boiler might be as well a wall decoration. Glow Green sent us their contractor engineer several times (same person who installed it) to try and fix the leaking boiler pipe. It was leaking outside on the communal staircase and corridor and flooding that area, the engineer was impossible to deal with - unprofessional, not responding to messages, saying he would come on a certain date/time and not showing up, then show up without telling us out of the blue. Finally when I told Glow Green that I will make an official complaint and write a review here (which seems to be the only thing they care about) the manager agreed to send another engineer hired by Glow Green supposedly with more experience. After examination he said that the first engineer kept installing pipes the opposite way..every single time he tried to fix it. However that new engineer made is all even worse. No working boiler and no response. Maybe not September, October and not November but December will be the lucky month when Glow Green decides to fix the boiler they tried to install in August. If you want a warm house this winter choose somebody else, possibly anyone else. Hope you have better luck than us.”

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“I would not reccomend this company, horrible custumer service, I was left 4 days with istallation not completed with no heating and hot water, lost days of work waiting invane for someone to came and complete the job, the only things this company is good at it is taking your money. Very stressful experience very disappointed!”

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Glow Green Ltd is rated 4.1 based on 2,078 reviews