Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.12

4.1 Rating 1,994 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 1,994 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Friendly, easy, quick and tidy. Already recommended Glow Green to a friend and he had a new boiler in three days from initial call also. Very good professional company.”

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“Took a while for the right type of boiler to become available but installation went fine and all working ok inside a day. First service just completed with no problems. So much more economic than previous system. Very pleased.”

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“First class service very compettertive price . great workmanship. would recommend to anybody to use this company.”

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“I had a problem with the first boiler fitted. The team were very quick to send another installer and now all working properly.”

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“Efficient service, nice guy who came and did the job and lovely people in the office who were always happy to answer the phone and help me with my queries.”

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“No double glazing selling tactics, just honest straight forward advice . Not insisting both of us to be here for the presentation due to regulations as some firms did ! Ben always called when he said he would and went out of his way when things did not go to plan . In addition the installation team of Dave and Dave were 10/10. This firm is a firm that I could trust . Russell”

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“I am extremely happy with my new boiler from Glow Green and would highly recommend them to anyone. I had a telephone call with Laura who went through everything with me. She was fantastic. My boiler was delivered 2 days later and fitted on the 3rd day by an amazing fitter. Finance options available.My new boiler was half the price of a quote I had from another company. Very Happy! Thank you, Glow Green.”

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“Very good service. Efficient and in the hall. Definately recommend”

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“Great knowledge and advice from the sales agent. The instalation was profesionally installed, even when they come across a problem.”

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“An excellent company to use for solar panels. Everything was done on time and without any fuss. Mathew was also helpful and steered me to his colleges for information and made the process unremarkable. The electrician George, was very helpful in the installation.the work was done very neatly. Cost was also very competitive.I checked in which mag who also included glow green in quality insulation.”

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“I have 8 new solar panels, installed by 3 very polite and hardworking electricians. The process started with Ben and was completed very swiftly and efficiently. Thank you Glow Green.”

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“Very good to deal with. Fitting crew spot on and very helpful when explaining the system. Would deal with again. Nothing to much trouble”

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“Highly recommended,great communication and very professional work carried out,would highly recommend to anyone.excellent customer care package.”

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“I am taking Glow Green Ltd to small claims court, i recommend anyone else who feels they have a case to do the same, its a pretty simple process. They lied on the initial phone conversation saying that we would produce 10KW per day during the Winter months, I even have written evidence to support this. Now we have the system we know this to be a false statement in order to get a sale, so Mis Selling is what they do. I can only imagine that most of their 5 star ratings are false. I would avoid this company at all costs, they have no clue what they are doing and most certainly you will live to regret ever using them.”

Helpful Report

“Avoid this company. We were told by Tom Pringle pay 50%up front and you will get a replacement boiler Thursday 30th mat however my wife had a hospital appointment so this was changed to Friday 31st May. We chased after Glow Green asked for conformation that new boiler was definitely going in on 31st May BUT our mistake was trusting them and paying 50%up front. We spoke once again to Tom Pringle who would get back to us within the hour. Of course he didn't so we rang and cancelled also via email. On the Friday 31st May they tried to take the balance from our account! Our bank rang and we said no do not pay them. So now its 17th June we are STILL waiting for our money back. We have asked for a refund but the company has gone deaf. Do not give this company your money they say on trustpilot they are looking into it but its delaying tactics. We went with Prime time boilers and they were fantastic I will write a review for them. But please AVOID GLOW GREEN they are con artists GLOW GREEN REFUND NOW PLEASE”

Helpful Report

“Boiler was serviced in a rental property we own. Glowgreen had previously fitted a new boiler two years ago. I had requested a gas safe certificate with the service when it was booked and they confirmed the engineer would do this. When I chased this afterwards they have told me that they have no record of the service taking place. This is despite the fact that I have email confirmation and I let the engineer in. Absolutely crazy!! I now have to arrange gas safe certificate separately and this will cost me. GG refuse to reimburse and I have been badly let down by this company.”

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“Really surprised as how they have good reviews. I have been trying to get a boiler replaced. They promised a date and when it came to paying the 50% deposit they said the date I wanted is not workable anymore and it would be delayed by 4 days to Monday. Not a problem, I paid and was told that date was secured. Following date I chased up with a phone call to check what time they will arrive on Monday, only to be told that date hasn't been booked. Spent all of friday trying to get hold of the accounts manager (emailed him at 8.30am, then followed up with calls) with no lucky and was told on last phone call he had left work at 4pm. Emailed on Saturday again with no reply... Called today (Monday, the day they are meant to attend) obviously they are not coming, I was told I'll get a phone call in 10mins from the person dealing with the installation.... it has been 2hours and still nothing... Really appalling service.”

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“The whole experience from first contact with Glow Green right through to the installation and commissioning was fantastic. Thanks to the whole team for great communication and service”

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“Absolutely rubbish customer service. Took 3 weeks to book my boiler service. I took a day off work for the appointment and no one turned up, had no calls from the engineer or the company to explain why. Had no joy with trying to call them, so sent them an email about two weeks ago and still awaiting a reply. Please avoid Glow Green as you will regret doing business with them.”

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“This is our second time using Glow Green so needless to say we are happy with their work. We got a new boiler installed and old tanks removed in a couple days at short notice. The team were very helpful and polite and cleaned up as they went.”

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Glow Green Ltd is rated 4.1 based on 1,994 reviews