Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 1,999 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Your performance is excellent well done”

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“Happy with the service, quick and a good price”

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“Fantastic service very friendly staff and I would recommend this company to anyone who needs their services. The engineer Steve was brilliant.”

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“Excellent service customer care and would certainly recommend the company”

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“The company are very helpful, they offer a fantastic range if boilers. I had a new combi boiler fitted with 2 weeks of asking for a quote brilliant service”

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“Excellent service from quote to installation. I was kept informed every step of the way. The engineer text me to confirm his arrival time and was very friendly, polite and efficient. He worked without a break and cleaned up before he left. I have quite honestly never encountered such a competent gas fitter. I am really pleased with the service I’ve received and would recommend Glow Green to anyone.”

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“Avoid at all costs! Shocking company. Don’t believe any of the good reviews. I got a boiler installed. 4 days later another engineer needed to be sent out to correct issues with the installation, as I had no heating. A 3rd(!!!) Engineer needed to be sent to rectify errors made by the second engineer. During the original installation, damage was done by the engineer to my kitchen. This has not been rectified, and I understand the original engineer has been largely uncontactable (by glowgreen or his insurer) and no progress has been made in rectifying the damage. I am still waiting nearly 2 months later. I have provided before and after photos indicating the damage done as evidence, and glowgreen have accepted responsibility, but have made no efforts to rectify the issue. The have been slow and poor to respond, when responses have come in, they have only come in when I have pushed for a response, they have been vague, It took them a month to contact the insurers. Still waiting Avoid”

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“Do not, do not use glow green, you will get a fairly cheap price for your boiler but if anything goes wrong after instalation you will struggle to get any after sales service even to the point of not honouring the warranty”

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“I had 5 units installed. They all work fine but the installer drilled through the cable from the consumer unit to the oven in the annexe. My in laws have now been without cooking facilities for around 7 weeks. I have had to ring several times and send many emails and no one is getting back to me. I understand mistakes happen but their installer is now trying to duck responsibility. Would have expected more from a company providing a luxury product!!!”

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“Good service and all completed on time and to my satisfaction Would use them again”

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“Efficient and very competitive on price. A new boiler with minimum fuss excellent service.”

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“Thank you for the installation. Working perfectly. However I have have problem setting the remote”

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“Glow Green is a mixed bag - you can have a very friendly salesperson, reasonably priced air con system, quality and quick installation but then you may wait 2 months for remotes. I have got 2 systems installed, asked for wireless for both systems, received one after a month after installation and still waiting for the second RCN-TC-5AW-E3 Wireless Kit (GG-TK-070965). There is a definitely disconnect somewhere but countless emails and calls do not seem to help.”

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“Excellent service”

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“I found Glow Green Ltd very professional the service was very prompt I can only describe your company as excellent I would have no education in recommending you to anybody thanks for an excellent job”

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“Excellent service.”

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“I am very pleased with the boiler and with the service altogether.”

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“All work done very quickly. finance arrangement was straightforward with no problems. Engineer arrived in time and all work done the same day and tidy up afterwards.”

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“Great service Brian”

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“Promised to deliver on the Monday. So I arranged annual leave. Boiler didn't arrive until Wednesday. Not given an explanation. I was told it would arrive on Wednesday. So had to arrange another day's annual leave. Lucky I have an understanding boss. No apology from Glow Green. They only spoke to me about financial cover for the new boiler. Boiler is good and was fitted with minimal fuss.”

Helpful Report

Glow Green Ltd is rated 4.1 based on 1,999 reviews