Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 1,999 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Installed a boiler a year go with a new gas run that was so poorly installed it caused a gas leak at the meter. Had to call British Gas Emergency out to sort the leak. They are now chasing me for £300 payment for the gas run that caused the leak.”

Helpful Report

“Avoid, avoid, avoid. Fitting seemed OK at the time...1 month later random call from a bloke saying "do you remember me?" I said no..."don't you remember me"? No! Who are you? " I fit your boiler"...they won't pay me until i put on an outside flue...(WTF) I want my money so can I come and fit it now? I told him I wouldn't be at the property until Tuesday (he called me Thursday/Friday) between 10 and 12pm. He then gave me a stroppy, well it will have to be Tuesday morning then coz I want my money! Guess what..he didn't turn up. I called Glow Green..no managers available but they can see its an issue on the system and a manager is chasing it so they will get back to me ASAP and of course their sorry I heard it from him and not them first. Guess what.. No call back! I call back the next day and I'm asked for the engineers name. They actually dont know the name of the person that was sent to my house!! British Gas would know the name of the person because of safety/having children in the property etc. I called again the next day. Kept being asked for the name of the guy they sent to my house!! A useless general manager called Anthony hung up the phone on me when I was annoyed he kept asking me for the engineers name despite me already telling him that I had no idea and was shocked they didn't know who they sent to my house. I called back and was told no manager is available and phone hung up on me again! I'm now speaking to Harry (who is trying to be helpful) and have been on hold for around 5 minutes (and counting) while he tries to find a competent manager (doubt this will happen). I was also told by one person that there is an outside flu on my installation...not sure why the guy that fitted it told me he needs to come back and do it then and why the first person I spoke to in customer services apologised for Glow Green not telling me about this issue before the engineer called me. At least Harry took me off hold to say he's still trying to find the appropriate manager for me. Do you really want to spend your time being insulted by nitwits who you've already given your cash and good online review to? Want to worry whether or not you and your family are breathing in fumes that should be going outside? Don't be me..spend the extra and go with British Gas. It will cost you less in the end and could save your life. Oh and Google Glow Green Mumsnet for random reviews from every day families that have used Glow Green. Avoid!!!”

Helpful Report

“After sale support dire. Avoid!!!!”

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“The installation of the Boiler was done and done well. However, the Engineer left without showing me how to set up the Timer and did not check to see if the Timer worked and after that Glow Green took over four months to sort the matter out. It was quite stressful.”

Helpful Report

“**AVOID** **AVOID** **AVOID** **AVOID** HOW THE HELL DID THEY GET 5 STARS? I ordered a Combi Boiler and paid the deposit. The engineer arrived to fit the boiler. He tells me there is a major gas leak in my property. I paid £85 for a check and there is no gas leak. If you complain to Glow Green you get an email back telling you the call has been assigned and they will get back to you. Adam Customer Complaints Leon Customer Relations Robert I wonder if one of you might get back to me about the full refund and the £85. When I phone the same answer, "the manager has the details", "I will get back to you" guess what NOTHING!!! Grow Green it is so easy to get a bad reputation and so difficult to get a good one.”

Helpful Report

“Been trying to contact glow green since boiler installed in October 2020 on their contact form. No response and had no paperwork that included their details so contacted Worcester Bosch. They sent their engineer out and he submitted a report. Had difficulty sending the report to glow green and they kept saying that hadn't received it - but did not send out their engineer to conduct their own report and sort out the complaint. The connections were mostly compression joints instead of welded. The joints were also leaking and the floor was flooded going into the underfloor ventilation airspace. I also tried contacting Utility Warehouse to see if they could do something about it. I just got put through to glow green and also gave me their email address and said they could do nothing about it themselves even though they gave the order and installation instructions to glow green.”

Helpful Report

“Excellent service new boiler fitted in a day fitter was great even fixed a radiator that would not work.”

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“Very happy with the work i will use the company again I can recommend to the landlord”

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“Took our money delivered no service. Left brand new boiler on driveway been there since 9th April 2021. Still no installation date. Absolutely appalling Company. Avoid avoid avoid”

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“Quick installation and polite workers. I had a problem understanding the thermostat but a phone call helped. My biggest problem was trying to esign the finance agreement - so a paper one was sent out instead.”

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“I'm happy with the professional service I've been provided and the installment of new boiler within 2 days”

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“Lovely product and very professional team.”

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“Boiler fitted by a young lad who left a finished job where the condensate pipe was not fitted correctly resulting in leaking water on worktop.pipe was not fitted at a level for the waste water to flow out.company wanted to charge £160 to look at the problem.”

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“Very helpful from start to finish”

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“very quick service and expertly fitted”

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“Fantastic service”

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“Excellent service and boiler fitters were amazing”

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“good at sales not so good aftersales”

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“I reported a leak after a new boiler installation. and reported it was causing damage to plastered ceiling and walls. each day I keep getting told someone will call me to arrange repair. four days later still waiting.”

Helpful Report

“Quick to respond to initial enquiry. Provided a competitive price, installation arranged quickly. Engineer arrived promptly, worked quickly and tidily. Follow up call was well received.”

Helpful Report

Glow Green Ltd is rated 4.1 based on 1,999 reviews