Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 2,078 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 2,078 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“I was given a faulty boiler, fixed by Vaillant Engineer, I now have to pay another Engineer to show me how it works. Big big error”

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“Great service from start to finish and a great price. Why go to British gas when they are twice the price (for us anyway)”

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“Great service very pleased with the service both the lads who fitted the boiler very efficient tidied up after them and ran us through the workings of the boiler”

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“Good communication, quick services , no complaints”

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“Excellent service from quoting,to fitting the new boiler all done ✅ in 4 days,the engineer worked over 7hours,on a very hot day,he explained what I needed to know about the boiler. Cannot fault Glow green,& would recommend them to anyone.Thenk you,Jim Bostock”

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“I am really pleased with my boiler we get instant hot water and the guts did a fantastic job and I would definitely recommend Glow Green to anyone. Many Thanks Janet McCallum”

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“We were very pleased with this company. From the initial sales staff to the actual fitter, there were no problems, and the staff were all friendly and helpful.”

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“New boiler fitted. Fantastic. The engineers and electrician were very tidy and professional. Would recommend.”

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“Excellent from start to finish. Fast and efficient service. Installation was seamless; everything removed; no mess; Couldn’t do enough to help; aftercare was second to none. Highly recommend!”

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“I was really impressed with the initial contact, I was in the process of buying a house which needed a new heating system, theh gave me a quick no obligation quote at the time, which i didn't take as housecfell through, a year later went back, the house I actually built needed a new boiler, I had the quote the same day, with installation planned within 48 hours.... fantastic service, installation and aftercare, would recommend to anyone with 0% finance available great value”

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“It takes a lot to impress me but, glow green exceeded its self. As an engineer glow greens engineers were very professional and very respectful”

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“Excellent and quick service . A couple of problems we encountered were dealt with quickly and efficiently”

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“After a few hic ups early on the boiler was fitted very competently and efficiently and the financial arrangements settled effectively”

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“Great ordering and installation. Would recommend.”

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“Easy to deal with and straight forward company. Made everything so easy to arrange. Air con fitted promptly and cleanly”

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“This has been an excellent service throughout. All was very straightforward and I had the boiler installed the day after it was purchased. The local installers were brilliant. I would have them working in my house anytime. The cost of the boiler was 700 less than other leading suppliers who charged extra for either pre-instalment surveys or any additional piping that might have been required. I would highly recommend this company. Thank you Guys”

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“Brilliant from start to finish couldn’t be happier”

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“Very pleased with the service that was provided. This was done in a very professional and timely manner. The engineer was very professional and was very pleasant. I would not hesitate in recommending this company to future customers.”

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“Absolute nightmare. When I read the reviews about Glow Green I thought wow these guys must be good. How wrong could I have been. It’s not just one thing that lead me to this review, it’s one thing after another. Firstly know that Glow Green are just an online company, they do not have their own engineers, they just offer the service to quote the job and source the engineers. I wish I had known that in the first place. I was given an installation date and a couple of days before I was told the engineer couldn’t make it. Glow Green still send me an email the day before to say the engineer would be coming. On the day I kept calling them and they kept telling me they would call back but they never did. I had to keep calling and calling. Even the next day promises to call me back and no call. Eventually I said I was going to cancel and they suddenly could talk to me. Engineer booked in for a few days later. Engineer arrived, he took out the old boiler and then the boiler arrived but the boiler is too big for my cupboard. Glow green had asked for the width and depth of my cupboard which I gave them, but not for the size of the door. So the engineer couldn’t twist the boiler (55kg) to fit in the cupboard. They need to take the door frame off to fit it in the cupboard which I said I’m ok with as long as there is no damage to the walls or anything other than cosmetic damage to the frame. The engineer left and I’ve been on to glow green again the next day and still had no confirmation of a new installation date. Eventually they said that they would charge £350 plus VAT to take the door frame off properly, or else they couldn't guarantee no damage and it would be taken off by a plumber, not a carpenter. On top of all of this the boiler they recommended is far too heavy for the plasterboard/studs they were trying to attach it to. It's 125kg when filled with water. It would most likely have come off the wall. Someone should have come to my apartment to review the cupboard, wall etc to give me the best advice, not just a phone call. I cancelled the order. Terrible terrible company - STAY AWAY from them! Nighrmare! And the customer service is the worst I’ve experienced. I highly advise against using this company.”

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Glow Green Ltd is rated 4.1 based on 2,078 reviews