Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,666 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,666 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient booking process with extremely polite staff followed by very efficient engineer who called to advise arrival time, arrived on time and dealt with the issue quickly and promptly!”

Helpful Report

Posted 2 years ago

“Does what it says on the tin. The online booking system was straightforward and let me know what the process would be. The engineer came in the promised timeframe, was professional and completed the repair.”

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Posted 2 years ago

“excellent and prompt service by experienced and competent engineer.”

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Posted 2 years ago

“The gentleman that came to fix my washer was very polite and explained things to me so that I can understand. Would recommend”

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Posted 2 years ago

“Your engineer was very prompt and onchecking out my dishwasher advised it needed two parts. The cost of repair would have been similar to cost of new dishwasher. I appreciated the engineers honest comments that as it was 10 years old it probably would be better to buy a new one which I have done. Thank you for your service.”

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Posted 2 years ago

“Great service, friendly and helpful staff and engineer that knows what he’s doing. Very happy to use again in the future.”

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Posted 2 years ago

“Having a very bad experience with glotech, My freezer was not working, saw the company did Same day and next day appointments so booked the appointment for the next day. So booked online for a Tuesday appointment, Then get an email saying appointment has been scheduled to Thursday. I called in explaining my freezer is not working I have food in there going off but they said they didn’t have an engineer till Thursday in the area, so I accepted that. Engineer attended on the Thursday opened and closed the freezer for a couple Of times and told me it was the door installation that was faulty and needed brackets at the top to anchor the freezer to the door when it closes properly, so asked him “will it be fixed today?” He said no he didn’t have the part and was there to do the diagnosis solely but would order the part. He charged me £93.54 and told me they would order the part and I would get a call for the install. The following week rolled around and I had no update so on Monday I rang in and enquired what was happening, apparently the part they needed from the manufacturer wasn’t readily available and so they were trying to source it. The lady on the phone was very nice and understanding and said she would get me an update by the close of play Monday ideally or Tuesday at the latest. It’s now Friday and I have just called in to check why I haven’t had an update or any communication as I had been promised. Apparently they still can’t source the part, and when I intimated that I could’ve at least been updated with that as I’ve been promised, the lady told me well we didn’t have anything to update you with so “we will let you know when we know”!!! I then made it clear that if I don’t get anything back by the end of today let’s say, then I will be calling in to get a refund on my money, at which point the lady stated that they do not refund the labour charge it’s nonrefundable, which I find mind-boggling since I have not had the benefit of any labour other than somebody coming and opening and closing the freezer door four or five times. Apparently that labour is worth £93.50. I made it clear to the lady that actually all I want is a solution for my freezer problem which is why I initially went to glotech, however if they can’t fix it within a reasonable time, so I’ll give him till tomorrow morning to at least tell me definitively when that will happen, then I will be getting my refund back even if I have to go through small claims cause this is ridiculous. I will update this review as the situation unfolds. I understand sometimes finding parts from specific manufacturers can be a problem but that’s why I engaged the services of a company like glotech presuming that they would be able to do that. But my biggest gripe here is the total lack of communication and the assumption that I’m just going to have paid that money across and sit here without any communications letting it roll on indefinitely.”

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Posted 2 years ago

“We were disappointed that our washing machine was not fixed at the first attempt.”

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Posted 2 years ago

“Asked for an afternoon visit as had an appointment in the morning was contacted by phone and told they could only come in the morning I would have been back for 12:00 Di was very unhappy that the engineer didn’t arrive until 12:20 I am still trying to work out how a morning appointment is 8:00 to 13:00 but an afternoon appointment is 12:00 until 17:00 Never heard such rubbish and after all that all the parts weren’t in stock and he told us to buy a new one and charged us £85 WONDERFUL”

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Posted 2 years ago

“Very pleasant friendly engineer. Quickly identified that no new parts were needed and fixed the problem on the spot.”

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Posted 2 years ago

“Excellent service and delivery”

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Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

“given appointment paid up front, appointment 2 days later taken day off as will be with you 8am to 1 pm. 1 pm get told they cant get here as girl called in ill but they did not know, lost days pay and 5 hours waiting, not a reliable service”

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Posted 2 years ago

“Extremely bad customer service. Will not recommend or use in future. Do not advise costs involved, waited over a week for repair. Do not comply with warranty period or terms and conditions. No customer care at all.”

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Posted 2 years ago

Thank you for your review. I can see your repair is still open on our system. Our warranty period covers the parts and labour if the same fault occurs or the parts fail within 6 months. In your case, the same fault did not occur and the parts fitted did not fail so this would not have been covered by the warranty. Please accept our apologies if this was not made clear to you and any inconvenience this may have caused.

Posted 2 years ago

“Jess was friendly, efficient - changed the part and the fridge/freezer is back in working order.”

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Posted 2 years ago

Thank you for your lovely review. We will be sure to pass this to Jess.

Posted 2 years ago

“Engineer could not repair dishwasher so expensive 15 minutes but sit”

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Posted 2 years ago

Hi Andrew, We are very sorry to hear your dishwasher was not repaired. Looking at the engineers notes I can see he advised which parts were needed but these worked out to be very expensive so the appliance was beyond economical repair. Many thanks Glotech

Posted 2 years ago

“knowledgable. friendly and very helpful engineer.”

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Posted 2 years ago

Thank you for your review.

Posted 2 years ago

“A charming engineer arrived at the scheduled time. The washing machine was fiddly to dismantle but her persevered and fixed the problem.”

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Posted 2 years ago

Thank you for your lovely review. It is always great to hear that our engineers are providing the customer service we expect. I am glad to hear your washing machine is back up and running and hope this lasts you a long time.

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Thank you for your review

Posted 2 years ago

“Easy to book and quick to complete the repair, and at a reasonable price.”

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Posted 2 years ago

Thank you for your review Frank. We really appreciate your feedback.

Posted 2 years ago

Glotech Repairs is rated 4.2 based on 4,666 reviews