Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,665 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Intergrated microwave.three years old open button stuck. agreed on engineer to repair understood he would have part. waited a week for estimate. Estimate £663.26 spring to replace £7.49 !The rest is for removing fixing and replacing. Had to buy a new one for£688.50 including fitting and next day service. Seimans agreed it didnt need all that work. I am an elderly lady 87 years old and I have asked for my money back engineers visit £93.54 ignored. Can you help”

Helpful Report

Posted 1 year ago

“Excellent to deal with. Very efficient and helpful on the phone, and considerably cheaper than the big manufacturers. Paul was the engineer who fixed our fridge freezer. He recognised the problem immediately and fixed it. We thought we would have to buy a new one so he saved us several hundred pounds!”

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Posted 1 year ago

“Thank you for sending Mustafa to me. Not only did he deal with my old Bosch fridge/freezer successfully but he was also friendly and polite and very helpful in explaining to me,an eiderly lady of 83y of age,how the appliace works. R Milner”

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Posted 1 year ago

“Very easy to book an engineer to suit my timeline and once booked was kept informed. Engineer was knowledgeable about the product and satisfactory fix to the problem we were experiencing.”

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Posted 1 year ago

“Very prompt and professional service at a reasonable price,would highly recommend.”

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Posted 1 year ago

“Good speedy service”

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Posted 1 year ago

“The guy only came listen to fridge and say its gas leak and charge £81.& some pennies”

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Posted 1 year ago

“I contacted Glotech recently. It is a very reliable company. I appreciate their prompt and pleasant dealing.”

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Posted 1 year ago

“Poor value for money £93 for 10 minutes Could’ve been fixed (you were going to charge about ‘£150 for a £30 part though!!! However you actually fought the wrong name of part in any case!!!! Won’t recommend or use again!!”

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Posted 1 year ago

“Do not use this company tried to charge me £400 to fit a magnetron to my microwave what a rip off”

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Posted 1 year ago

“Appointment was not honoured”

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Posted 1 year ago

“Phoned Glotech when Tumble dryer stopped spinning - recognised as broken belt. Came and repaired very quickly and Adam was very efficient and cleaned up after him. Bonus was that he also arrived an hour before the scheduled time slot. Would certainly return if needed and recommend to friends and family.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Glotech Repairs, Andrew! We are so pleased to hear that our Engineer Adam was efficient and cleaned up after himself, and that he was able to arrive even earlier than the scheduled time. We appreciate your recommendation and we hope you will use us again if you ever need any future repairs!

Posted 1 year ago

“Very happy with the repair done to our American Fridge Freezer, I would recommend this company.”

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Posted 1 year ago

“the performance was very good phoned wed, told fridge was dead ,phoned for replacement Sat and turned with replacement Monday did a very good job lining up door”

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Posted 1 year ago

“I found Glotech advert locally. Goltech reaction was prompt and effective. Once the date was agreed the engineer arrived on time and was efficient in fixing the problem having brought the anticipated replacement part with him. Well pleased. Price competitive.”

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Posted 1 year ago

“The communication from engineer to office and back to the customer was poor. The engineers are contractors and are working for more than one company and also their own work, my particular engineer was also part of the trust a trader network and was taking their callouts as well. Sadly, my experience was that the company was tethered in red tape and forms and processes and it did not leave the engineer with any flexibility to find a fix. He cam, reported a fault, or confirmed our fault. Then instructed the office to order the part. And then I then had to chase the office for one, what was needed, and the price, and then schedule in the engineer again. A local engineer would of gone and purchased the part if it was available and fitted it there and then, or if it wasn't stock ordered it and then scheduled to come back, it just seemed there was no interest other than schedulling a return. I understand the engineer is paid per visit even though, we as glotech customers pay one fixed fee that covers any amount of visits the engineer has to make. From what I was quoted for the first part, glotech build this in, as the cost of the parts are priced well above what they are to buy, which is no consolation after paying the fized fee as once you've paid it you are pretty much committed to staying with them and ordering the part. My broken appliance was a dishwasher, which had never been used from new (it was in a new build and that was 8 years ago) so it wasn't through use or wear and tear. After being told after fitting one part, that it needed another to get it working, I decided to take the loss of the fixed fee and ordered a new appliance from aO.com as it was cheaper than ordering just the second part that i was told was needed, and there was still then the doubt, would we need a third part? I also paid a local heating and plumbing company to fit and didn't call glotech out as it wasn't covered as they didn't supply the new appliance. (which was the glotech fee, so I'd of been better in hinsight to of just brought a new one) hindsight is a wonderful thing! I used glotech wanting a professional service and a quick guaranteed fix. I didn't expect them to be using contractors. I wish i'd of used a local plumbing and heating engineer, It would of been cheaper long term and they'd of been more efficient with the inconvenience and visits which cost time and money off work. I'll not be using glotech again and I wouldn't recommend them.”

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Posted 1 year ago

“Issue was not resolved.we were told by engineer that it can be repaired and he will submit a visit report to our landlord which is not received till dateHe said paid big amount for repair but nothing was done during visit.”

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Posted 1 year ago

“Great service. Alex and George were polite and helpful.”

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Posted 1 year ago

“Great service. Alex and George were polite and helpful.”

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Posted 1 year ago

“Changed my repair date, VAT isn't included in your call out fee FYI, But otherwise good, identified the problem and gave me a clear price to fix it, in my case it was cheaper to buy a new washer”

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Posted 1 year ago

Glotech Repairs is rated 4.2 based on 4,665 reviews