Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,666 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,666 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To much money to turn up and stand there and do nothing and just stand say what it could be then say it’s the gas.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry that your freezer was not repairable due to the gas needing to be replaced. This is not something we recommend as it is not guaranteed to repair the appliance and would usually be beyond economical repair.

Posted 2 years ago

“Very prompt response the guy that came to fix my microwave oven Richard was very friendly and helpful.”

Helpful Report

Posted 2 years ago

Thank you for your review! We will pass this to Richard.

Posted 2 years ago

“The technician arrived in good time and took only a couple of minutes to identify the problem with our Zanussi washing machine: a band joining two pullies had broken. It took him a few minutes more to find that Zanussi no longer supply this spare part. e suggested we try an elastic band. We did and it does not work. The band is made by Megadyne. We have tried to find it on their website without success so far. So we paid £80 for advice but no solution to our problem.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear your washer dryer has not been repaired due to the parts being unavailable. I have taken another look to see if there is any alternatives available but unfortunately there are not. I am afraid that until the engineer attends to diagnose the exact part needed we were unable to see if this part was available. Sorry for any inconvenience this may have caused. Many thanks Glotech

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Thank you for your review.

Posted 2 years ago

“Engineer was prompt, very pleasant and knowledgeable”

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Posted 2 years ago

Thank you for your review Mary. We will pass this to the engineer.

Posted 2 years ago

“Thank you for promptly sending an engineer to fix fix our washing machine. Great service”

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Posted 2 years ago

Great to hear your washing machine is back up and running. Thank you for your review.

Posted 2 years ago

“I have used Glotech for several repairs in recent years - I have always been given an appointment within a couple of days, your engineers have dealt with the problem effectively, with parts being ordered by you promptly. I'm very pleased to have discovered Glotech, and will use you in future for my appliance repairs.”

Helpful Report

Posted 2 years ago

Thank you for your great review Tony. It is fantastic that we have been able to help you on many occasions and hope we can help again in the future.

Posted 2 years ago

“Repaired by Ben . Fitted new parts ordered .”

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Posted 2 years ago

Thank you for your review.

Posted 2 years ago

“Cooker repair man was polite, on time and fixed the issue straightaway. Happy to recommend.”

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Posted 2 years ago

Thank you for your review. I am glad to hear your cooker is back up and running.

Posted 2 years ago

“Efficient and knowledgeable. Did exactly what they said they would do.”

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Posted 2 years ago

Thank you for your review!

Posted 2 years ago

“Needed new oven seal which I had to pay for up front. They called asking if they could come a day early to install the seal. I was taking out my mother for her birthday so said no. However they said they would come early so I agreed. They didn’t come in time. Rearranged the repair for the following week, phoned me on the day to say they didn’t know where the part was so couldn’t come and would contact me. They didn’t so had to contact them again and even though they still didn’t have the part made another date for repair the following week, a morning time slot. Did not arrive until late afternoon and charged me £82 for 2 minutes work. Really not happy with the service. Have to say the client service girls were very sorry and apologised.”

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Posted 2 years ago

“Lovely engineer, professional and polite Showed me what the issue was.”

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Posted 2 years ago

Thank you for your review. I hope your appliance is back to its working self.

Posted 2 years ago

“We called Glotech out as our washer dryer had stopped working. They came out the next day so we didn’t have to wait long to get it sorted. The engineer was friendly and professional. Would certainly use again and recommend to friends.”

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Posted 2 years ago

Thank you for your lovely review Sylvia. I am glad to hear your washer dryer is working again and hope this lasts you a lot longer.

Posted 2 years ago

“Had an appointment booked between 8am and 1pm . Nobody turned up no call or text to say why”

Helpful Report

Posted 2 years ago

Hello, I have taken a look into this on our system and can see we tried to contact you to obtain a parking permit but there was no contact so the engineer was unable to attend. Apologies if this has caused any issues.

Posted 2 years ago

“Great service”

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Posted 2 years ago

Thank you for your review.

Posted 2 years ago

“The problem is that the call goes into a National call centre and impossible To speak with the local Site. After 5 calls, 3 emails all to no avail, I cut my losses and lost the call out fee and used a true local company. Definitely would not recommend!!”

Helpful Report

Posted 2 years ago

Thank you for your review. Although negative it helps us to continually improve. This was booked with one of our franchises, we apologise that you have been unable to get through to them. I will raise this with the franchise so they are aware as well and can improve this process for the future.

Posted 2 years ago

“fridge freezer now working as it should be.. Thanks for your quick polite and efficient service Excellent No complaints at all.”

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Posted 2 years ago

“They turned upon time. Fixed cost already agreed. Knew their stuff. We had to wait for some parts but everything has been working since. It was a Whirlpool fridge/freezer and the ice dispenser and water part had stopped working. Thank you Glotech!”

Helpful Report

Posted 2 years ago

“I book a fridge freezer repair online and gave them the make and model. On the day the engineer was due to call, I received text message saying the engineer was unavailable and a new appointment had been booked for two days later. I telephoned them for a time and was told they could not give a time, so I force to wait in all day. When the engineer called, he diagnosed the problem as a faulty sensor which he said he would order. I then happened mentioned that the fridge freezer had always been noisy right from new. with this he dives in pulls out the heater wraps black insulating tape around it and said I needed a heater as well and leaves. A couple of days later I receive a message form Glotech saying they can't get the heater so they would not be repairing my fridge freezer, I telephone them and ask them to replace the sensor but they flatly refused. I paid £81.54 for nothing Glotech had the fridge freezer model when I booked it online, they never mentioned that they could not get the parts then. The heater was only an afterthought by the engineer, and you don't wrap plastic tap round heater that gets hot. the sensor was available, but Glotech refused to fix it. Just one big rip off from start to finish.”

Helpful Report

Posted 2 years ago

Hello Geoffrey, We appreciate your feedback as it gives us the opportunity to continually improve. When you booked online, this would have been a requested date. We do our utmost to attend on the date and time requested, however occasionally we are not able to attend on the requested date. We will always make our best effort to arrange for the soonest suitable date for you. Please accept our apologies for any inconvenience this caused. I am sorry to hear your appliance has not been repaired as the part was not available. Although the parts may not have been available with Bosch directly, our suppliers can often source universal parts that would fit. Unfortunately this is not always the case, but we would not be able to find this out until we know which part is needed once the engineer has attended. The fault you had described could be caused by various faults which is why we require the engineer to attend to diagnose exactly which part is faulty. All of our engineers are field based, so we do not have any in the office to be able to diagnose the fault and parts needed before a visit. If you have any questions or wanted to get in touch again please do not hesitate to do so. Our phone number is 01727 896789 and our email is repairs@glotech.com. Many thanks Glotech

Posted 2 years ago

“Excellent and prompt service.”

Helpful Report

Posted 2 years ago

Glotech Repairs is rated 4.2 based on 4,666 reviews