Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,666 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,666 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, I have booked a dishwasher repair on October 24th. My case was assigned to the Glotech Repairs South London branch. Since then, I received 6 visits from 2 technicians. The first technician made a diagnostic that turned out to be incorrect. The second visit he realised he ordered the wrong spare part. The third time he removed the wrong valve so he couldn't repair the dishwasher After calling a minimum of 6 times to the call centre and spoken with Ben and several representatives, they sent another technician. I was expecting Ben to come to my house in person as this became a real problem and you admitted you didn't manage things properly and you weren't providing a good service. At this point I am not concerned about the 'customer satisfaction' but I want my dishwasher up and running. Today (6th visit), the technician seems to have burnt out the dishwasher (it smells, and it generated a short circuit that cut off the light). As you can tell, this is unacceptable! I called the call centre but due to short staff, there was nobody there to pick my call. Hi, I have booked a dishwasher repair on October 24th. My case was assigned to the Glotech Repairs South London branch. Since then, I received 6 visits from 2 technicians. The first technician made a diagnostic that turned out to be incorrect. The second visit he realised he ordered the wrong spare part. The third time he removed the wrong valve so he couldn't repair the dishwasher After calling a minimum of 6 times to the call centre and spoken with Ben and several representatives, they sent another technician. I was expecting Ben to come to my house in person as this became a real problem and you admitted you didn't manage things properly and you weren't providing a good service. At this point I am not concerned about the 'customer satisfaction' but I want my dishwasher up and running. My update on 28/12/2022. I had 2 more visits....to sum up, they burnt the main board (1st technician broke the valves, 2nd technician burnt the main board) 4 weeks ago, Ben from Glotech said that he will give me a used dishwasher and take mine's to repair it...in the meantime, he will buy a new main board .Of course, nothing has happened. Last Thursday they removed the main board to be repaired I do not where and I do not not when. Still waiting..”

Helpful Report

Posted 1 year ago

Good morning I understand the reason you have raised this review and although this is not our branch and we have no access to the Diary booking or details for South London - I have asked our Customer service manager to raise this urgently with them however this page is not for the South London Branch they will not see your review. In the meantime whilst we try and assist with urgently contacting South London to aim at resolving this I must confirm we have no access and no details to your repair notes.

Posted 1 year ago

“Had an engineer booked for over a week on day of repair got a phone call an hour before the end of my slot to say he wouldnt be coming and the next slot would be another week! Disgusting Service!”

Helpful Report

Posted 1 year ago

Good afternoon Our engineer who was due to attend had punctured tyre when on route to his morning appointment and due to the pressure for the roadside assistance he was still waiting in the pouring rain after 2 hours stood outside of the vehicle as per safety rules, we had to make the decision to inform everyone we would have to cancel. Because he was a Male and daytime he was a low priority to the rescue services, unfortunately this meant that all off his calls for today had to be cancelled this is very difficult for our customers and we apologise for the inconvenience however this was beyond anyone's control. We do understand the extra pressure during the festive period which makes for short weeks to reschedule appointments. We understand that this was disappointing and really do hope that your washing machine is repaired as quickly as possible - thank you

Posted 1 year ago

“Glotech repaired our oven in time so we could enjoy our Christmas. Communication was good and even got a call to say he was on his way. Would recommend”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review for us - so pleased your repairs was completed and you found the service good.

Posted 1 year ago

“I'm very grateful for the quality of you attention. While my dryer's problems were mostly due to the weather,I was glad to get reassurance and after lots of other difficulties in recent times, mostly made worse by the poor quality of my attempts to get help!!! It is comforting to find a quality, professional . So far, the drier seems to be behaving but I would certainly not hesitate to ask for your help if necessary. Thanks. V.J .Kirwan”

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Posted 1 year ago

Thank you for the lovely review we do hope your appliance continues to behave well :)

Posted 1 year ago

“Very pleased with service provided by the company from first point of contact to repairs carried out.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review for us and we do hope your appliance continues to provide great service.

Posted 1 year ago

“Easy booking, prompt and professional repair. (Sadly having problem with a different appliance as of this morning so will be booking another call out shortly ,)”

Helpful Report

Posted 1 year ago

Thank you for the review , sorry another appliance has now decided it requires attention and I do hope that you find the same service level gets you quickly sorted for the coming year.

Posted 1 year ago

“Not bad in response time for my washing machine repair. However not so good in the repair department. Tech changed things on the motor and washer was filling up when he left. Put clothes in wash to do a cycle about 15 minutes after he left, switched on the washer and clouds of acrid smoke coming out of the back. Phoned your contact number and was told the Tech. was fully booked for the rest of the day and could not come back. As far as I am concerned there was no satifactory repair.”

Helpful Report

Posted 1 year ago

“Very helpful, and a very pleasant engineer, who knew his job. Thank you.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to raise this review s glad the engineer met your expectations.

Posted 1 year ago

“First time using the company but it certainly won't be the last.What an excellent service .Thank you to our engineer who couldn't have been more helpful ,reassuring. and professional.We will certainly be using the company again in the new year.”

Helpful Report

Posted 1 year ago

“The engineers diagnosis was a faulty pcb. The cost quoted was over £300, almost as much as a replacement machine. I declined the repair.”

Helpful Report

Posted 1 year ago

“I had an engineer booked4 weeks ago, the engineer came, assessed for spare part, which was ordered. Every time engineer was due to fit part, I was called to say engineer had bug. This happened 3 times up to Christmas, which left me without a fridge for the holidays. I am awaiting my refund as will never use them again and never recommend them. The staff were totally unhelpful. B”

Helpful Report

Posted 1 year ago

“We had no confirmation of the time of the visit so I phoned AND repairs to get the time and pay in advance. They said they couldn't come until Dec 29th. So I cancelled.”

Helpful Report

Posted 1 year ago

“Marvellous service and your Engineer was on time, polite, tidy and rectified the fault. A credit to your company. Brilliant!!”

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Posted 1 year ago

“The engineer was excellent and efficient. He was able to diagnose the problem and fix it effectively.”

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Posted 1 year ago

“My 15 year old freezer broke down losing all my Christmas food. It couldn’t be repaired so the wonderful Glotech lady sourced me a freezer and it was fitted two days before Christmas. The installation engineers were excellent, polite and cleared up. Cant recommend highly enough”

Helpful Report

Posted 1 year ago

“Excellent booking system, engineer on time and very knowledgeable. But, £93 for an engineer to visit for 5 minutes and say we need a new machine is extortionate. Next time, we will go straight to buying a new machine.”

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Posted 1 year ago

“Very prompt repair service”

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Posted 1 year ago

“Called to arrange an appointment to have my oven fixed, my details were taken down and an email confirmation was sent to me to advise the engineer would visit me between 8am-1pm next day. I waited in until 1pm and then looked up the reviews on this company, i was surprised at the amount of negative feedback anther at 1;15pm decided to call the engineer's office to be told "no such booking was made or confirmed" in hinds sight should have looked at reviews first - very dissatisfied with the whole experience - would never use again and i would advise to read the reviews and make your own mind up”

Helpful Report

Posted 1 year ago

“Very poor. We booked a tumble drier repair that has turned into a month of reschedules and excuses. Three visits - one to diagnose problem. One where engineer turned up but didn’t have correct tools to fix. One where he asked for help to move appliance then said another part had broken. Then we had several rescheduled appointments where apparently the part we needed was frozen in a box…? Extremely unhelpful and now refusing to refund. All of this for a broken tumble drier belt. Please do not use their service! Feel as though this repair service is a scam.”

Helpful Report

Posted 1 year ago

Please could you forward your details and complaint as from the email address linked to this review I cannot find you on our system, it may not be Glotech Repairs that dealt with your appliance. please forward your details to repairs@glotech.com for further investigation. thank you

Posted 1 year ago

“Very helpful and friendly 😊”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review for us all feedback is valued- thank you

Posted 1 year ago

Glotech Repairs is rated 4.2 based on 4,666 reviews