Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,665 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional service”

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Posted 1 year ago

Thank you for raising this review we appreciate the feedback.

Posted 1 year ago

“Alex was very polite and helpful. Got straight to work and although the problem wasn't fixable he gave good advice and recommendations on next steps.”

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Posted 1 year ago

Thank you for the review and feedback for Alex, we do appreciate you choosing Glotech and hope your replacement appliance serves you well.

Posted 1 year ago

“The technician who looked at our washer was very nice, but the needed part was out of stock and if we hadn't chased up the company for information, we would have sat waiting indefinitely. We wound up cancelling the full repair as we couldn't go longer without a working washing machine.”

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Posted 1 year ago

“Alex was very helpful and clear excellent service”

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Posted 1 year ago

Thank you for your review and feedback for Alex we really value the feedback for the engineers.

Posted 1 year ago

“Dan was well prepared with the replacement part already procured, he repaired our Bosch Dishwasher (failed heater) quickly and cleanly. He was very knowledgable and helpful, the whole job being done in well under an hour. I was pleased that he used genuine parts and the costs were reasonable. Glotech's on line quotation and booking process was really efficient and payment directly to the engineer after completion by card. I'd definitely use this company again.”

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Posted 1 year ago

Thank you so much for your five star rating, Phil. We appreciate your feedback and are glad that you found Dan to be well-prepared and knowledgeable. We appreciate you choosing Glotech and we look forward to assisting you with your appliance repairs in the future should the need arise. Your feedback has been passed to Dan

Posted 1 year ago

“Only used them once but would recommend and use them again.”

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Posted 1 year ago

Thank you so much, Heather, for your five star rating of Glotech Repairs! We really appreciate your review and we are so glad to hear that you would recommend and use us again.

Posted 1 year ago

“Great service from Alex - tidy, quick and kept me informed - top job!”

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Posted 1 year ago

Thank you for your review and feedback for Alex, we really appreciate you taking the time to do this.

Posted 1 year ago

“Booked the appointment online and the engineer arrived the very next day. Dan found the issue, parts arrived 2 days later and Dan came back to fit them and all worked. Great service, thank you.”

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Posted 1 year ago

“Alex called us in advance to advise on arrival time which was good and dealt with our repair pleasantly and efficiently.”

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Posted 1 year ago

“Quick response to repair enquiry over the phone and 2 day repair completed. The engineer was excellent, thorough and very kind to my elderly father would recommend without reservation”

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Posted 1 year ago

“Fantastic work. Many thanks”

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Posted 1 year ago

“Out quickly”

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Posted 1 year ago

Thank you for the feedback

Posted 1 year ago

“Everything went well....”

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Posted 1 year ago

Thank you for the feedback in your review.

Posted 1 year ago

“There is no integration between glotech and the provider. Supposedly the provider called me and then cancelled my appointment as I didn't answer. I didn't receive a message, I didn't get any email and I certainly didn't get an update from Glotech. When I called on the day to find out when they were coming (as I didn't know that had cancelled) I got a quite rude customer service rep who was very nonchalant about the fact I took a day off to wait for the washing machine repair. When I asked if there was any way to ask for them to next time message first as with my work I can't take calls during work hours she said it wasn't up to her to do that, it was up to the provider. No additional assistance, no integration of the system. I don't really see the point at this stage using Glotech as it was just a barrier to the provider rather than an assistance to make the party easier.”

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Posted 1 year ago

“The repair man was very helpful”

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Posted 1 year ago

“quick to book appointment. engineer turned up as planned, very polite, fixed the problem, 6mth guarantee if same issue recurs - recommend”

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Posted 1 year ago

“I have used GLOTECH for many white good appliance repairs. I have always found them responsive and diligent and will continue to use them in the future.”

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Posted 1 year ago

“Samsung cooker...make etc put on form TO BOOK APPPOINTMENT. Man came .....cooker discontinued....could have been checked by Glotech BEFORE attending etc., only 7 yrs old Samsung..... Glotech charged £99+ for the 10ins in my flat. Disgusting....I'm a Pensioner.....hang your heads, Glotech....... Disgraceful.”

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Posted 1 year ago

“Very good service a bit pricey”

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Posted 1 year ago

“Engineers were great. Resolved this issue quickly.”

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Posted 1 year ago

Thank you so much, David, for your 5-star rating of Glotech Repairs. We're delighted that you found our engineers great and that they were able to resolve your issue quickly. We really value the feedback. Thank you!

Posted 1 year ago

Glotech Repairs is rated 4.2 based on 4,665 reviews