Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,665 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and a very good price. Booked on line for next day, Tony the engineer phoned to say that he would arrive in 20mins and he did.”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for the review Tony will be please to have the feed back, we are pleased he had a slot available in his diary to attend quickly for you.

Posted 1 year ago

“Good communication from Alex. Very thorough and helpful”

Helpful Report

Posted 1 year ago

Thank you for taking time to raise this review the feedback will be sent to Alex. We are very proud of our professional engineering team.

Posted 1 year ago

“Very efficient. Pre call received and engineer arrived and completed the job very quickly.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review the engineers visit we really appreciate the feedback.

Posted 1 year ago

“The gentleman who attended sent me an SMS in advance to tell me of the time he would attend and he attended at exactly that time. He was courteous and professional and explained the problems and sorted it out for me. I was very impressed.”

Helpful Report

Posted 1 year ago

Good afternoon Ray, Thank you for taking the time to raise this review and for your feedback which will be passed to the engineer, as you can tell from the service you received we have a great team of engineers and pleased to have them out on the road for Glotech.

Posted 1 year ago

“Your engineer after looking in the fridge with a torch told me , there was a blockage somewhere, on ringing curry's helpline because I realised it still had a warranty they told me it only needed defrosting! Which solved the problem..so I really feel let down pay£90 for someone to come and not really no anything about the appliance..”

Helpful Report

Posted 1 year ago

Thank you so much Tracy for letting us know about your experience with Glotech Repairs. We always welcome feedback from our customers so that we can constantly improve our service. We are very sorry to hear that your engineer wasn't able to identify the root cause of the issue and felt that this was a waste of your time and money. The team will investigate with the engineer however we are pleased to note that you were covered with your warranty and indeed if the engineer had gone any further it would have voided your warranty . We really do value your feedback and thank you for taking the time to share it with us.

Posted 1 year ago

“The engineer called to advise he was in route and was on time. He listened to the problem with the appliance, found the route cause and repaired on site. The guy was extremely polite and sociable, would highly recommend”

Helpful Report

Posted 1 year ago

Thank you for taking the time to raise this review your feed back is really valued by the team, we are proud of our great team of engineers and the care and customer service they provide.

Posted 1 year ago

“Alexs service was perfect. Straight to the point and got the job done quickly”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating! We here at Glotech Repairs are so happy to hear that Alex's service was perfect for you and that he was straight to the point and got the job done quickly. We appreciate the repeat business and are always glad to provide you with an outstanding service. Thank you again!

Posted 1 year ago

“From start to finish everything was well organised.Booking was excellent and the engineer who came to look at my washing machine was superb. Good communication from him and arrived on time. He sorted my machine out and gave full explanation of everything. I would HIGHLY recommend this company.”

Helpful Report

Posted 1 year ago

Thank you so much for leaving us a 5 star rating, Ann! We are so pleased to hear that everything from start to finish was well organised and that our engineer who came to look at your washing machine was superb. We also appreciate you being a returning customer and giving our services a try, we hope you will feel you can recommend us to friends and family.

Posted 1 year ago

“Alex was very professional and extremely polite. Highly recommended.”

Helpful Report

Posted 1 year ago

Thank you so much for such an incredible 5 star rating of Glotech Repairs! We really appreciate it. It's always so nice to hear when customers have had our services and have such great experiences with our staff. We are very glad to hear that Alex was professional and polite during your visit. We look forward to seeing you again as a returning customer should the need arise in the future.

Posted 1 year ago

“Alex was punctual, polite and efficient. He explained everything well. Job done. Pleased.”

Helpful Report

Posted 1 year ago

Thank you Katherine for the five-star rating of Glotech repairs. We are glad to hear that Alex was punctual, polite and efficient and did a great job.

Posted 1 year ago

“The engineer arrived on time as arranged Inspected the refrigerator and said it was not repairable this took about 15 minutes and the call out charges was over £100.00 while I realise I had agreed the call out charge when booking the appointment I think a discount as the refrigerator was not repairable and the time spent attending could have been discounted.”

Helpful Report

Posted 1 year ago

Hi Gary, Thank you for your feedback about Glotech Repairs! We truly appreciate hearing about your experience and strive to provide our customers with the best service possible. Your feedback regarding cost is passed to the management team. Thanks again, Glotech Repairs

Posted 1 year ago

“Engineer was polite knowledgeable and identified the problem He also identified and rectified an issue with another appliance Excellent service”

Helpful Report

Posted 1 year ago

Thank you, George, for your valued 5 star rating of Glotech Repairs. We're very pleased to hear that our engineer was polite, knowledgeable and identified the problem, as well as rectifying an issue with another appliance. We really appreciate your business and loyalty, and hope to serve you again in the future.

Posted 1 year ago

“Booked repair which was not done , sent another company out to do the job charged us £89.94 which is more than the stated £74.95 . To top it off they Could not repair the dryer and told us the part was nearly £200 . I would avoid at all costs , disappointing, feel totally ripped off”

Helpful Report

Posted 1 year ago

It is disappointing when someone feels that all of the information on booking via the website or on the phone is not transparent enough to give all of the details you required however we do feel that the information regarding bookings is clearly provided. In regards to the part the engineer recommended a part which is not available from stock and would need ordering we are sorry that the price of the part made this appliance beyond economical repair for you however with out attending the engineer cannot confirm some details. we wish you well and thank you for the feedback.

Posted 1 year ago

“Alex gave me advance notice of his arrival then completed the repair efficiently and with a polite manner”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Glotech Repairs! We really appreciate your positive feedback about Alex giving you advance notice of his arrival and then completing the repair efficiently and in a polite manner. We are so pleased to have Alex as part of our great engineering team!

Posted 1 year ago

“ALEX CAME IN IN TIME AND DID A BRILIANT JOB . Very friendly anprofessional service, Next time will call you again. Thanks. MICHAEL”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Glotech Repairs and for your kind words about Alex. We are so happy to hear that you had such a great experience, and it makes us even more delighted to know you plan on being a returning customer. We look forward to helping you again soon!

Posted 1 year ago

“ALEX CAME IN IN TIME AND DID A BRILIANT JOB . Very friendly anprofessional service, Next time will call you again. Thanks. MICHAEL”

Helpful Report

Posted 1 year ago

“ALEX CAME IN IN TIME AND DID A BRILIANT JOB . Very friendly anprofessional service, Next time will call you again. Thanks. MICHAEL”

Helpful Report

Posted 1 year ago

“My washing machine needed a heat sensor a week ago, which I told them was the problem, told me could get in a couple of days and 6 days later after numerous phone calls, I still do not have my machine repaired but quick enough to take my money for call out which was over £120.00 including the part (£20 approx). I could buy one of these off the internet for £20.00 and get the next day but Glotech cannot. Last night I got a phone call at 5.30pm from an engineer saying was coming at 7am but I said I could not do that and phoned Glotech and now don't know when will come to fix it. They advertise "they take the stress out of getting your appliance repairs" but actually is anything but. I work for a medium sized appliance/kitchen company and my company would not treat customers like this. It is not the first time I have had an issue with this company regarding repairs and is anything but efficient and easy. My wife is partially disabled and has a skin allergy so has to wear clean clothes every day, so can imagine how much washing I have after over a week, and I also have to do things to help her at certain times, hence the need to have a time slot that is convenient, but still NO machine! The customer service staff don't actually care and am sure would be different if was there appliance that was broken.”

Helpful Report

Posted 1 year ago

“Contacted Glotech for a repair to my cooker I told them what was faulty and gave them model number the repairman came to my home he looked in oven told me it wanted a new part and that they couldn’t get the part and charged me£99.45 pence only in my home 5 minutes and taking money off a old age pensioner disgusting”

Helpful Report

Posted 1 year ago

“The contractor came round and resolved the issue quickly (integrated fridge freezer door wasnt closing properly). Website was very easy to use and the pricing was transparent (fixed cost, paid up front as no additional materials were required). I would use this company again.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of Glotech Repairs, Robert! We're glad to hear that our Enginner came and resolved the issue quickly. We're also pleased that you found our website easy to use and that you liked our transparent pricing. We appreciate your business and would be happy to have you as a customer again.

Posted 1 year ago

Glotech Repairs is rated 4.2 based on 4,665 reviews