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Glotech Repairs Reviews

4.2 Rating 4,669 Reviews
79 %
of reviewers recommend Glotech Repairs
Company Reviews Metrics Info
4.2
Based on 4,669 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 77%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Glotech Repairs Reviews

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Anonymous
Verified Buyer
“Very easy to book, the follow up email did say that the company would be in touch shortly to take payment. I had to phone to check that i was booked in for the following day as they had not phoned me. The email just needs to be updated, otherwise everything was great. The engineer was on time, very clean and tidy, very helpful. would use again and reconmend. thank you Diane”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. With regards to our engineer being late, thank you for letting us know and I will raise this with management that you were not called. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
S
Unverified Reviewer
“Hi,had a problem with my Samsung washer,very friendly and efficient engineer called Andy and fixed my problem in no time at all!,he knew what the likely problem would be and was proved correct in his diagnosis,very amiable and profficient!”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. With regards to our engineer being late, thank you for letting us know and I will raise this with management that you were not called. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
Anonymous
Verified Buyer
“Efficient diagnosis and quick repair”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren
Posted 2 years ago
S Tuck
Verified Buyer
“Jason the engineer was very good, he pointed out that the machine was still under warranty. That I should call out Indesit because the main board had gone. Machine still not working but Indesit have ordered a board and will replace under warranty. Thank you for the prompt call out.”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren
Posted 2 years ago
D Walton
Verified Buyer
“The engineers were on time, polite and effected the repair in a professional manner.”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren
Posted 2 years ago
Anonymous
Verified Reviewer
“Having to pay a huge call out fee went out with the arc but I did it anyway in order to secure an engineer for my broken dishwasher. The online booking service works well and is easy to use. An engineer came down, identified the problem and said they would get back to us with a quote for parts. This never happened. I tried to call the service department which was impossible!! Impossible I tell you! You get placed in a queue of about 14 and when you get to the front of the queue they switch you off! This happened many times. The sales desk answer immediately (surprise surprise), but they were unhelpful as well, saying they can’t jump the queuing system for me as it’s a call centre. Eventually I persisted most of a day that I was off from work until eventually someone answered. They were nice and helpful, had all my details in their computer along with the prices of the parts. Why didn’t they telephone or email me? I don’t trust them, I won’t deal with a company who don’t answer a phone, we have since had another engineer who has fixed our dishwasher, but more importantly, we now have a functioning machine. I know you won’t use this review, just like you deleted my comments from Facebook and Twitter, this company only publish good reviews. I will never use Glotech or recommend Glotech to any of my friends and family. I’m sorry I lost £89 but lessons learned I guess”
Helpful Report
Posted 2 years ago
A Challis
Verified Buyer
“Quick, competent and friendly, what more could I ask for.”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren
Posted 2 years ago
R Corkin
Verified Buyer
“Booked appointment online. Engineer didn’t turn up. Didn’t call to explain why. When I rang the company they chased him up but he hadn’t informed them he wouldn’t be coming either. Someone had to wait in all day for no reason. Next appointment wasn’t for weeks. Was offered a refund which would take 3-5 days. Will wait and see if it appears”
Helpful Report
Posted 2 years ago
P Osborn
Verified Reviewer
“Easy booking for repair of washing machine which we had inherited together with a drier when we bought the house last year. Ben arrived and was very efficient and knowledgeable. He also spotted the drier next to the washing machine and pointed out that it was on a recall list, similar machines having caused fires, and disconnected it. We were extremely grateful for this as we may not have picked it up ourselves. Impressed by the service.”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren
Posted 2 years ago
Mrs G A Robinson
Verified Buyer
“No one actually came - or even got back to me.”
Helpful Report
Posted 2 years ago
K Brown
Verified Buyer
“Easy booking; good contact to arrange convenient appointment. Engineer arrives promptly and set about the job; fixing it and giving advice. I would use them again for any appliance problems.”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren
Posted 2 years ago
A Wall
Verified Buyer
“I booked a dishwasher repair appointment on Glotech's website before I discovered that my wife had a hospital appointment on the same day. I was advised to contact our local Glotech Repairs office whose manager willingly offered to make our appoinment first of the day to enable both appointments to be fitted in on the same day. Glotech's good humoured, clean and smart, engineer arrived spot on time and was reassuring about the repair which he carried out perfectly within an hour. I don't normally write reviews but my wife and I were very impressed. Thank you Glotech Essex.”
Helpful Report
Posted 2 years ago
Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. I can confirm that I have passed your kind words onto our engineer and customer service team. Kind regards, Lauren
Posted 2 years ago
D Miller
Verified Buyer
“Cannot fault my washing machine repair service. From ease of booking, good communication and friendly engineer. Thank you!”
Helpful Report
Posted 2 years ago
Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. I can confirm that I have passed your kind words onto our engineer and customer service team. Kind regards, Lauren
Posted 2 years ago
D McGregor
Verified Buyer
“Very good availability of engineer”
Helpful Report
Posted 2 years ago
Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. I can confirm that I have passed your kind words onto our engineer and customer service team. Kind regards, Lauren
Posted 2 years ago
R Osborne
Verified Buyer
“Great service 👏”
Helpful Report
Posted 2 years ago
Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. I can confirm that I have passed your kind words onto our engineer and customer service team. Kind regards, Lauren
Posted 2 years ago
J Barnard
Verified Buyer
“Very efficient repair. Clean tidy worker. Highly recommend.”
Helpful Report
Posted 2 years ago
Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. I can confirm that I have passed your kind words onto our engineer and customer service team. Kind regards, Lauren
Posted 2 years ago
Anonymous
Verified Buyer
“When the repairman arrived at my house he did little more the basic trouble shooting information on the OEM website then it’s probably best to buy a new appliance with out attempting a repair (after taking payment in full). I am still awaiting a resolution to my repair after multiple chasing phone calls.”
Helpful Report
Posted 2 years ago
B Larner
Verified Buyer
“Arrived on time and did the job .. Good service”
Helpful Report
Posted 2 years ago
Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. I can confirm that I have passed your kind words onto our engineer and customer service team. Kind regards, Lauren
Posted 2 years ago
Anonymous
Verified Buyer
“Cannot praise Glotech highly enough. From booking to repair, the system worked like clockwork. Booking the first visit on line, I was able to arrange a next day visit. Engineer, Ben, phoned half an hour prior to arrival. He was on time and helpful, ascertained the problem in my washer/dryer and the requisite part was ordered. He said the office would contact me when part arrived. They did, 2 days later and a return date was arranged. Again, Ben turned up on the day within agreed time slot, having phoned to give an ETA half an hour before arrival. Part fitted, everything left clean and tidy and machine in working! Great service all round and would definitely recommend Glotech. Thank you.”
Helpful Report
Posted 2 years ago
Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. I can confirm that I have passed your kind words onto our engineer and customer service team. Kind regards, Lauren
Posted 2 years ago
D Hu T
Verified Buyer
“phoned on Thursday they came out Friday morning job done in about half an hour. definitely recommend this company”
Helpful Report
Posted 2 years ago
Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. I can confirm that I have passed your kind words onto our engineer and customer service team. Kind regards, Lauren
Posted 2 years ago
Glotech Repairs is rated 4.2 based on 4,669 reviews
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