Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,665 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1st repair was done, new light bulb and replaced element engineer was prompt and pleasant, the on first use worked for 15 minutes and then the bulb stopped working again and the over stopped heating, tripping the electrical supply, emailed office explained the problem and an engineer came out and now believes the problem is a thermostat and the bulb holder not bulb, also suggested we replace the settings switch as this is stiff! None of these parts are stocked so had to order, and now been told the bulb holder is a discontinued part with no optional replacement which seems strange as it’s a fairly generic item? I also had to chase the office for information once second engineer had left at which point I was told about replacement costs and asked to pay upfront for spares, no appointment has yet been offered to fit so l will review the outcome once completed”

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Posted 1 year ago

“Glotech have a good booking system, we did have a couple of days wait but they arrived on the day. The engineer was polite and helpful. He worked cleanly and left no mess behind and best of all he fixed the dishwasher there and then. Thanks Glotech.”

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Posted 1 year ago

“It was just a switch I turned off my mistake and being disabled I never noticed and still got changed £81:54”

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Posted 1 year ago

“Great service lovely engineer”

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Posted 1 year ago

“Good communication - easy to get in touch, helpful staff, not ‘pushy’. Surprisingly quick call-out and helpful advice on which to base decision whether or not our ageing appliance was worth repairing (not!). Would definitely recommend and/or use again. Thanks”

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Posted 1 year ago

“The AND company cancelled their appointment. They did call in advance to let me know. I managed to get a different company to resolve the issue due to the urgency. Thanks!”

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Posted 1 year ago

“Good service.Fast and Efficient. Thank you”

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Posted 1 year ago

“The repair man was charming and did an excellent job. No mess just great results. Would use Glotech again. Many thanks.”

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Posted 1 year ago

“Javid was fantastic! Really helpful and professional.”

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Posted 1 year ago

“Very easy to book online, got a quick appointment, the engineer came when he was supposed to!! He fixed it on the spot! Easy!!”

Helpful Report

Posted 1 year ago

“Here is the way I feel for your terrible service THIEVES? The job was awfully approached. The appliance never worked from the moment their technician said he had finished till this very moment. I guess he knew he could not get it right but wanted to rip me off, so he went ahead to break my fridge pipe to regas this at a cost. No attempt was made whatsoever for diagnostic tests as I was there watching him all the time. He never opened the inside to examine the condition of the evaporator or condenser. There were no gas leakage stains anywhere around my compressor. The regas was a ploy to take away more money in addition to the callout fee. My bankcard was billed for a job he knew quite well he could not get right and he had not gotten right. He knew I would argue this but quickly said it would take till the next morning for the fridge to cool appreciably - that long for a job finished at 1 pm? Really! What dishonesty! Anyway, it never cooled, and never would cool, he knew this. I left a message to get me refunded as I have been duped, simply put. I decided to open the evaporator chamber to examine myself; behold, this looked broken as can be seen from the photo. But our so-called expert engineer never opened this to confirm its state before ripping me off £160 - an open-day robbery. Inviting them in was like bringing a thief into one's home. These people are terrible - AVOID THEM AT ALL COST or get them to rip you off”

Helpful Report

Posted 1 year ago

Good Afternoon This is not at all the the intention of our team of engineers or the business. I have escalated this for urgent assistance however I have searched our system your email address and it is not coming up, please could you send your details to repairs@glotech.com for a member of the to identify your booking with the property address and postcode, to enable us to see the engineer information, our engineers have to provide details of the repair and once I have your details I can pass this to the engineers Manager for a full investigation. Thank you

Posted 1 year ago

“I cannot review as I cancelled the visit.I can say that the booking process was adequate my reason for cancelling was personal.I have no complaints against Glotech”

Helpful Report

Posted 1 year ago

“I booked cancelled the appointment and they still turned up”

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Posted 1 year ago

“The engineer called en route, arrived at the given time, found the fault very quickly, repaired my dishwasher within the hour and cleaned the area where he was working before leaving. Very courteous and very efficient. Would thoroughly recommend.”

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Posted 1 year ago

“Not a great experience I am afraid. Advertised as serving the Bognor Regis area - they have a specific landing page on their website that advertises they can carry out repairs in the Bognor Regis area. Booked appointment no trouble, nice polite team member helped on the phone. Email confirmation comes through ok. Told price estimate. So far so good. Get to appointment day and no phone call / message to confirm what time the engineer would arrive. I had assumed I would get a call at some point as mentioned in the email. This did not materialise, so after waiting in for the morning I called Glotech to find out if everything was ok. Told that they do not cover Bognor Regis and the appointment had been cancelled. No notification was received of this via phone/email/text - just me calling them to confirm. The number on the website was even a (perhaps dynamically generated) Bognor Regis local number. Why advertise and allow bookings for areas you do not serve? The people I spoke to were helpful and kind. IT/Management needs to get their s*** together and sort out the website/booking system so appointments cannot be booked in areas you supposedly do not cover and update the website to reflect that.”

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Posted 1 year ago

“Very good prompt service. The engineers were friendly and knowledgeable. Very satisfied with the service”

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Posted 1 year ago

“Made an appointment on line. Engineer did not turn up and nobody called to let me know. When I rang the agent said they had no availability for my appointment time in spite of sending me an email confirmation. Apologised for not ringing me but not good enough. Went elsewhere with a repairer I have used before and got a new appointment. Won’t use Glotech again.”

Helpful Report

Posted 1 year ago

“I felt very let down by our experience with Glotech. The representative was in our house less than 5 minutes and charged me over £80 just to tell me our washing machine wasn’t worth fixing. I understand these things happen but my husband was clear in detailing the fault when he made the booking so they had the opportunity to be honest about it upfront and not waste our time and money.”

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Posted 1 year ago

“Came out looked at my appliance for a minute - charged me £97 and left. No response when I emailed to talk to someone about it. Poor customer service, never again.”

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Posted 1 year ago

“Your engineer arrived on time, was courteous and professional. Drawing on his knowledge of Samsung washing machines he quickly identified the fault, and said that it was not in our interest for him to fit the new seal that he had brought. The bearings of the drum had gone. A new machine was sadly needing to be purchased. We respect his openness.”

Helpful Report

Posted 1 year ago

Glotech Repairs is rated 4.2 based on 4,665 reviews