Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,668 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review us we are very proud of our team, their knowledge and customer service.

Posted 2 years ago

“We received excellent service. Our workman was polite, knowledgeable, skilful and successful in the repair of our dishwasher. Many thanks.”

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Posted 2 years ago

Thank you for taking the time to review us we are very proud of our team, their knowledge and customer service.

Posted 2 years ago

“I found it very easy to contact Glotech and the advisers were very helpful. I cannot fault the engineer, he arrived on time and was very neat and tidy. Unfortunately after three visits he could not repair the machine. I have purchased a new one from Glotech.”

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Posted 2 years ago

Thank you for the review - the engineer did all he could to resolve the issues before you had to purchase a replacement appliance. We do hope you are happy with your new appliance and you have many years of great service from it

Posted 2 years ago

“Our built-in Siemens oven stopped heating up - suspected it was the element. Found Glotech on the internet and gave them a call. Very helpful and booked an appointment for two days later. Completely upfront with the charges and told me the engineer would call before he came. On the due date, the engineer called before 10am and arrived in about 10min. He (Max) tested the oven and found it was indeed the element which he replaced there and then. The whole job was done efficiently and quickly (normally we expect to be told that a spare part is required and will need to be ordered). Cannot speak highly enough of the service we received from Glotech and from Max in particular. He was extremely polite and considerate. Well done, Glotech!”

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Posted 2 years ago

Thank you for taking the time to post your review - this has been passed on to Max and the team, We are so pleased that you received the excellent all-round star treatment that we strive to provide to all of our customers.

Posted 2 years ago

“Roger was excellent. He kept us informed of when he would arrive, was very prompt and polite, had pre-ordered a part and so could fix the dishwasher in about 20 minutes.”

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Posted 2 years ago

“Extremely efficient service supplied by courteous, knowledgeable engineer.”

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Posted 2 years ago

“The engineer was on time and very helpful and even though he could not fix the problem his information was very helpful”

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Posted 2 years ago

“The technician knew what had happened to the machine and did not have to do a repair. His knowledge was important. He was very polite and friendly and did the job efficiently. Thank you”

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Posted 2 years ago

Thank you so much for taking the time to review, so pleased that you found our engineer to be Knowledgeable, friendly and efficient.

Posted 2 years ago

“If I could give them 0 stars I would! They charged me almost £100 to come repair my Microwave, after a 5 minute review the "engineer" told me that I would need a £500 part to repair it and that without that he couldn't do anything! He said he could glue the piece back together but that it would only break again, and since they have guarantee they obviously don't want to attempt a repair that would hurt their bottom line. So they basically scammed me out of £100 without doing anything for me, a fully chargeable fee for coming and telling me that they couldn't help me. And then on top of that they want to sell me a new Microwave and charge me a "Gold Service" to install it... I can't believe they can get away with doing this to people, they get away with saying you are just paying one fee no matter what they need to do, but to be honest you are better off paying those engineers that charge by the hour, that way at least if they come only for 20 minutes you don't feel so cheated our of so much money. On top of everything, I have to beg over and over and over for you to send me the supposed report where your "Senior Engineer" said my microwave couldn't be fixed, so that I can get a second opinion, because in all honesty I don't trust these people's judgement, it looks like they are just trying to maximise their profit. I do hope you get properly looked into for the way you do business, it is absolutely appalling.”

Helpful Report

Posted 2 years ago

Good Afternoon It is so disappointing to read your review I have requested an investigation of your repair from booking through to engineer visit and our Customer Service Manager will come back to you as soon as possible

Posted 2 years ago

“The engineer's visit was arranged within a reasonable time. It appeared that the blowout had also damaged the electricity supply fuse which require the attention of an electrician and the provision of a new component. The return visit was arranged within a reasonable time and the component was fitted. Further damage to the oven was revealed which proved the oven to be damaged beyond economical repair. Arrangements were made for the supply of a replacement oven of our choice at rather more cost than I could have achieved by direct purchase but very efficiently. I am still awaiting a refund of the cost of the replacement component which the engineer recovered.”

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Posted 2 years ago

“Very quick response but difficult to speak to someone on phone .”

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Posted 2 years ago

“Very prompt service. Quick and convenient appointment. Work well done. Will use this service again, if needed.”

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Posted 2 years ago

“repair completed and your engineer really nice but as front had to come off is not back in line so filter door does not fit”

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Posted 2 years ago

“Brilliant service, from the moment we requested assistance to fix our Samsung washing machine rather than buy a new one. Quick response to visit & check it could be repaired, parts ordered and repaired within days. Engineer was brilliant & couldn't be more helpful. Left everything clean & working. Thanks very much. Would definitely recommend and use again!!”

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Posted 2 years ago

“The mechanic was great but the machine was nackerd so we ordered a replacement”

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Posted 2 years ago

“Engineer visited and told me our Miele wine cooler was not repairable for less than £1700 after only 7yrs of use. Not happy with the result and wasted £117… for a call out charge!”

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Posted 2 years ago

“I was very pleased with my contact with Glotech, in particular the ease of booking an appointment and the contact from the company keeping me informed of the changed situation.”

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Posted 2 years ago

“Excellent service , the booking agent had taken down the problem and the model number of my oven . On day of appointment the engineer knew what the problem was and had parts with him .”

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Posted 2 years ago

“Repair lady was on time friendly helpful and sorted out problem rapidly very satisfied”

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Posted 2 years ago

“Very disappointed”

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Posted 2 years ago

Glotech Repairs is rated 4.2 based on 4,668 reviews