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Glotech Repairs Reviews

4.2 Rating 4,669 Reviews
79 %
of reviewers recommend Glotech Repairs
Company Reviews Metrics Info
4.2
Based on 4,669 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 77%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Glotech Repairs Reviews

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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K Walsh
Verified Buyer
“My appointment was changed but within good time and it was acceptable. My washing machine could not be repaired but he told me in very quick time and explained everything he had done.”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
J Harrison
Verified Buyer
“Thank you for a really good customer experience at a reasonable price. From my phone call to the completion of my repair your service was delivered in two weeks. Everyone I made contact with was professional. Your engineer was polite, friendly, reassuring, tidy and knowledgeable.”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
Anonymous
Unverified Reviewer
“We finally got our fridge freezer working again but after waiting 4 weeks for this to be done. They changed one component first then it wasn’t that. We then had a refund for that part. They then said it was another part which then took another week to be ordered but couldn’t come to us till the following week to fit it.when they eventually came out to fit this part the freezer was to frozen for it to be fitted ( they should of said to turn of fridge freezer 48 hours before fitting the part) so after all that we had to wait another week for them to come back out to fit the new part. Overall we weren’t happy with the experience but glad that it’s all fixed now.”
Helpful Report
Posted 2 years ago
S Barrett
Verified Buyer
“Great reliable process and service. A little pricier than other local firms but quicker to get an appointment. Technician was extremely knowledgeable and fully explained the problem and my options. Thank you Glo tech!”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
D Walcott
Verified Reviewer
“Fantastic service. Fixed the problem very quickly Chris and Randy were friendly and very professional. I can highly recommend Glotech.”
Helpful Report
Posted 2 years ago
C Graham
Verified Buyer
“I wouldn’t advise anyone to contact Glotech repairs. Always wary of the fact that anyone who asks you to pay upfront might not be the best and I was proved right. Your service man told us that the washing machine was not working because there was too big a load in it…5 hand towels!! Really! We were his last call at 2.00pm and he wasn’t gone 5 minutes before I put the washing machine on again and surprise, surprise it was not working. Even at an early finish to the day he would not come back again. We got a reputable repair man to come later that afternoon, didn’t want paid upfront, and declared the mother board was broken. One bad public review is worse than 500 good ones and you can guarantee I am telling everyone far and wide NOT to use your business. So if you are really a family business I would be very concerned about how long you are going to be in this field and how reliable the people are in their knowledge to keep you there.”
Helpful Report
Posted 2 years ago
E BUSINESS SERVICES LTD
Verified Buyer
“Very glad I found these guys - local very quick efficient service and reasonably priced too. They kept me informed at all times when parts were on order, when they would be returning to fit them with text updates and emails. I will certainly use them again for my next domestic appliance disaster and they were quite happy to repair a 6 year old dishwasher in our offices rather than fob me off and tell me to get a new one! Thanks very much”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
D Slee
Verified Buyer
“Washing machine not spinning. Simple re-set”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Booked a repair for a Thursday morning, this was changed by them via email to Thursday afternoon which i couldn't do. Had to ring and change for Monday and i explained issue to lady i spoke to. Engineer arrived an hour late but was very polite and professional. He said straightaway that it couldn't be fixed and i should have been told that when i booked (type of machine meant bearings couldn't be replaced). Still had to pay £64.95+vat for 3 minute visit. I think a bit more internal communication would have saved me money and time. Also why book online if they are just going to change it? Will probably use more local repair next time”
Helpful Report
Posted 2 years ago
M Lesser
Verified Buyer
“Really nice guy. Knowledgeable, polite, prompt and very professional.”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
Anonymous
Unverified Reviewer
“Glottic repair is promising to repair our fridge since November 2020. Very bad service no one to talk to and you get to talk to the CallCenter. And they hold £500 of our money since November”
Helpful Report
Posted 2 years ago
E Last
Verified Buyer
“A first class site with easy input. Phone-in to pay was a long wait but otherwise a very fast service by Glotech. Prices are very competitive. New washing machine ordered but a disappointing service from delivery/installation company Kaboodle needing 18 days to perform - still waiting !”
Helpful Report
Posted 2 years ago
Good morning Ed, Thank you for your feedback with regards to Glotech Repairs, I am happy to hear you have had a pleasant experience with us. With regards to our appliances side, I will chase this up for you. Kind regards,
Posted 2 years ago
Anonymous
Verified Reviewer
“First time we have used Glotech services. Picked them up via Checkatrader. We were having problems with our dishwasher. We needed replacement parts. Both engineers that came out were tidy efficient and courteous. Before their arrival we were notified of a half hour arrival slot. Very efficient and pleased with this company's service.”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
I Colvin
Verified Reviewer
“Great service from the start - Gavin had the dishwasher sorted no probs - all round excellence !!! - will be passing this on to anybody requiring your service”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
S Bush
Verified Buyer
“Zanussi fridge freezer needing new compressor vey expensive but told I would have to sign a disclaimer as Glotech did not agree that re-gassing needed and therefore do not recommend it, hence the disclaimer. Crazy or what… so I did not progress the repair, cheaper and safer to by new. Is Zanussi aware of your opinion Regards Stephen Bush”
Helpful Report
Posted 2 years ago
J Moynihan
Verified Buyer
“They ordered the part and came back as soon as it got delivered and so far my machine is working as normal”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
J Kelly
Verified Buyer
“Your website led me to believe that a skilled professional would arrive with a van full of spare parts for the fridge freezer that I'd told you about. What I actually got for £75 was a surly "Whirlpool" employee who barely looked at the fridge then googled spare parts. I was then asked if I'd like glotech to recommend a replacement fridge which would entitle me to half of my £75 fee back. I agreed to this and heard nothing. Very disappointed and certainly won't recommend you to anyone else.”
Helpful Report
Posted 2 years ago
M Griffiths
Verified Buyer
“Excellent prompt service with a swift repair.”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
S Ridge
Verified Buyer
“A call to let me know that repairman was running late would have been helpful As expected between 8-1 and arrived at 13.35 When I called to check if someone still voming I could only leave a voicemail However when engineer arrived the problem dealt with quickly and efficiently by a pleasant young man so ultimately I was pleased with the service”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. With regards to our engineer being late, thank you for letting us know and I will raise this with management that you were not called. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
Mr S Clifford
Verified Buyer
“I cannot praise your agent enough. First class service. Prompt, efficient and excellent repair. Would recommend highly Thank you”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. With regards to our engineer being late, thank you for letting us know and I will raise this with management that you were not called. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 2 years ago
Glotech Repairs is rated 4.2 based on 4,669 reviews
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