Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,665 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Alex was brilliant”

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Posted 1 year ago

“Alex was polite and efficient and quickly fixed the problem”

Helpful Report

Posted 1 year ago

Thank you for the review your feedback is really appreciated and will be passed to Alex.

Posted 1 year ago

“Prior to coming out I shared the model number of our oven and explained the problem. When they arrived, they said they could not mend the oven because it was too old and they could not get the part, but still insisted on us paying the call out charge of £93.54. I think they should have checked the age of the machine prior to the visit and told us that they would probably not be able to mend the machine if it required new parts. I would never use this company again.”

Helpful Report

Posted 1 year ago

I have sent a private reply to you as I cannot match you in our system. I will certainly look into this as all of our staff are required to check the age of the appliance on the initial call it is a field that is required to be filled in by the team. once you have confirmed I can investigate further - thank you

Posted 1 year ago

“Good communication via email and phone. Diagnostic and Repair of washing machine waste pump. Efficient service and very good value for money.”

Helpful Report

Posted 1 year ago

Thank you for the review we do appreciate the feedback.

Posted 1 year ago

“Alex was quick, efficient and friendly”

Helpful Report

Posted 1 year ago

Thank you for the review and feedback which will be passed to Alex.

Posted 1 year ago

“Alex very helpful and knowledgeable explaining issues”

Helpful Report

Posted 1 year ago

Thank you for the review - we appreciate the feedback which will be passed to Alex.

Posted 1 year ago

“Very speedy response. Lovely engineers, very friendly and got my oven fixed”

Helpful Report

Posted 1 year ago

Thank you for the lovely review - the team really appreciate the feedback.

Posted 1 year ago

“Excellent service, the engineer was very polite and obliging and knew his job. Would use it again if any white goods go wrong.”

Helpful Report

Posted 1 year ago

Thank you for the review we really appreciate the feedback.

Posted 1 year ago

“I feel that the overall service was very poor. Having paid £85 up front as Glotech preferred, the day organised (Friday 10th March) was cancelled due to illness of the technician. The re-organised date (Tuesday 14th March) was equally disappointing as I was unable to receive notice of the technician’s arrival due to a bad phone signal. Although a Glotech lady called me again at 12am to say that the technician had arrived at my address, he didn’t wait for me to meet him despite assurances from the lady that she would ask him to. I think that if I have the patience to wait four days due to a cancellation from Glotech then Glotech should have the patience to wait half an hour for me to meet with their engineer. Also on the Friday I had any possible absence by me covered by my landlord but he wasn’t able to cover me on the Tuesday. I think it is unreasonable for Glotech to expect working people to cover times when there is no guarantee of a Glotech engineer’s arrival. When an engineer arrived on Thursday 16th he discovered what the problem was but my experience of the preceding days prevail.”

Helpful Report

Posted 1 year ago

It is very disappointing when any member of a working team is off ill and the impact it causes however these situations cannot be avoided we have apologised for that - your appointment was remade. due to the illness several of the engineers appointments were affected and obviously if the engineer waited for half an hour at the property of customer it would mean that as the day progressed he would not be able to attend other customers who also had bookings and were waiting - we do understand this was frustrating for you and apologise for the inconvenience however the engineer did attend to complete the repair on the second appointment which you were not home for and so he came back on the third booking and as you said he did diagnose the problem. we feel that 1* is very harsh given the circumstances we do however thank you for the feedback.

Posted 1 year ago

“Couldn’t fix the problem went away to check and said was going to call us back .. but never did .”

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Posted 1 year ago

“Excellent service. Immediate phone response. Engineer booked immediately. Instant diagnose of fault. Immediate order of new part. Call to say part obtained, and New appt. booked. Engineer fitted new element very speedily and tested oven. All worked. Again excellent service. Wish every company worked liked yours. Will book you again if and when we get any more problems. Thanks very much . D & J”

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Posted 1 year ago

Thank you for this lovely review we are very proud of our team both in the office and in the field - thank you for the feedback.

Posted 1 year ago

“Very efficient with speedy response and repair time. However very expensive. The repair took less than 10 minutes and total cost was £170”

Helpful Report

Posted 1 year ago

Thank yo for the feedback and taking the time to raise the review

Posted 1 year ago

“The Engineer arrived promptly and diagnosed and fixed the problem very professionally”

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Posted 1 year ago

“so far so good as we are now waiting on a replacement dishwasher to be supplied by Glotech. Technician who came to repair old one was on time and explained the reasons why the machine was not working showing evidence of calcinated pipework. He sent cost of replacement parts but advised that difference between cost of new parts and a new machine was quite small. We decided to go for a new dishwasher via Glotech. Glotech then halved the initial cost of the callout charge as only one visit was made. Very good service and await delivery of new machine within the estimated period.”

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Posted 1 year ago

thank you for the feedback in the review, it is very sad when an appliance is BER we do hope that your new appliance gives you many years of great service - thank you

Posted 1 year ago

“The engineer was polite, efficient and made the whole experience easy, so glad I chose Glotech”

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Posted 1 year ago

Thank you for the valued feedback.

Posted 1 year ago

“The engineer came decided it was the compressor and that a replacement Fridge Freezer would be the best idea. He said someone would ring in two hours and also some quotes sent by email. No phone call no email. I phoned I emailed. Nothing. Then I get a automated email asking if I was happy with the work done! I would really like to get my call out charge back.”

Helpful Report

Posted 1 year ago

“Javid called on time and was most professional as he talked me through the repair of my Neff oven. I would definitely use Glotech again. Thank you.”

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Posted 1 year ago

Thank you for the feedback which will be passed to Javid

Posted 1 year ago

“Excellent communication. Had to wait for parts but only 1-2 days.”

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Posted 1 year ago

thank you for the feedback - apologies that the particular parts you required were not available on the engineers van-stock to complete a first time fix. Thank you for taking the time to complete the review.

Posted 1 year ago

“Very efficient service.”

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Posted 1 year ago

Thank you for the review and feedback it is really valued by the team

Posted 1 year ago

“We had a technical problem with our appliance.glotech sent an engineer who advised it was more costly to repair than to replace. He ordered new appliance and it was replaced the following day .what a service”

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Posted 1 year ago

Thank you for this lovely feedback - we really appreciate the review.

Posted 1 year ago

Glotech Repairs is rated 4.2 based on 4,665 reviews