Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,668 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review our service we appreciate the feedback

Posted 2 years ago

“my original repair for my freezer was all booked up for the following day then I got an email 5 minutes after the office closed saying that it was rebooked for the following day. this is not acceptable”

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Posted 2 years ago

It is disappointing for our customers if and when an appointment has to be changed, however there is always an unavoidable reason for us to need to do this. I will send you a private message to confirm your details so the the reasons can be confirmed. Thank you

Posted 2 years ago

“Very pleasant and efficient engineer. Will def use again.”

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Posted 2 years ago

“Called the booking line Saturday, made an appointment for the following Monday between 8 & 1pm. On the Monday at 10.30 having put the morning aside, I received a call from the franchise for this area & was told “sorry, glitch in our computer system so won’t be able to come today. I only came into work an hour ago & I’ve had loads of calls to make.” Not good enough, it was a fridge freezer needing repair, for the hottest few days of the year. Don’t use them, I never will again. Especially as it wasn’t GloTech due to viisit me, but a franchise.”

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Posted 2 years ago

Thank you for reviewing There are some areas that we need to use our Franchise engineers in, these are fully qualified Engineers that work with Glotech and on our behalf, I have asked for the team to fully investigate this for you. thank you

Posted 2 years ago

“They do not call or listen and falsely claim for fc charges no updates after a job and hard work to deal with. I would avoid”

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Posted 2 years ago

“I telephoned the call centre and place an order for a replacement door handle my Miele freezer. The person, who took mycall, was very helpful and we agreed a time and date to carry out the repair. On the day that I was expecting the engineer, by 4.30 pm, the engineer had still not arrived. I telephoned the call reception and was first of all to be told that they would have to find out what had happened and would ring back. I never received a call so I telephoned again. This time the person concerned was very helpful and explained that my freezer handle had been given to the wrong engineer, who was not authorised to repair really equipment. He then explained that I would have to have a new slot. Unfortunately at that point I was having to go out in a hurry and asked him to leave a message on my answerphone. I never received a call. Today I telephoned to try and find out what was going on and having waited some time to speak to a person after a short call I was cut off and left hanging on the line. Glotech seeming capable of returning calls or keeping their clients aware o any issues. I have paid for this freezer handle and it has been deducted from my card. The whole performance from my point of view been a complete disaster. I am still waiting for a response.”

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Posted 2 years ago

“Work competed quickly and efficiently.”

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Posted 2 years ago

“First class service to fix my refrigerator. Will 100% use again.”

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Posted 2 years ago

“Arrived at time stipulated, professional engineer, fault remedied on one appliance, fault on other appliance found and part ordered”

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Posted 2 years ago

“The engineer who came was very polite and courteous. He knew exactly what was wrong with the freezer and set about putting it right. He explained there was no need for new parts. All now working perfectly. I was also impressed with the booking system. A slot was available within a day of requesting. Excellent service all round.”

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Posted 2 years ago

“very happy with the service /response all repairs carried out quickly”

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Posted 2 years ago

“A very competent engineer”

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Posted 2 years ago

“Very efficient service. My fridge door wouldn't close properly due to faulty pin. Came out first thing following day to repair. Would highly recommend.”

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Posted 2 years ago

“Great service, prompt response, friendly people all round great service”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Excellent service from start to finish thankyou”

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Posted 2 years ago

“Engineer was very polite, knowledgeable and helpful. Found the problem straight away”

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Posted 2 years ago

“I was very impressed with the service. Was easy to get an appointment with only a day or so wait. Engineer telephoned to say he was on the way and arrived promptly. Engineer quickly found the fault and remedied it. At all times he was efficient, professional and friendly. Would recommend.”

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Posted 2 years ago

“Easy to book, friendly service and sorted super quick! Thank you!”

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Posted 2 years ago

“Turned up when they said they would and carried out the repair quickly and efficiently”

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Posted 2 years ago

Glotech Repairs is rated 4.2 based on 4,668 reviews