Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,665 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My only gripe is that the first receptionist I spoke to, to arrange a meeting, was rather off-hand. I then received an email to say the meeting I had purposefully arranged for the afternoon as we were out in the morning, had been re-timed (without discussion). I phoned to say we are not here, as I had made clear and cancelled. The engineer then turned up at 8.30 the next morning, fortunately completing his work before we had to leave the house. What a shambles, especially as he had come from Walsall. The engineer himself was courteous and efficient but he spare part is unavailable, sadly”

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Posted 1 year ago

“Great service from Alex”

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Posted 1 year ago

Thank you for the positive feedback for Alex.

Posted 1 year ago

“Great service from Alex”

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Posted 1 year ago

“Superb job done by Alex today”

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Posted 1 year ago

Thank you for the review and feedback for Alex.

Posted 1 year ago

“Nothing worse than a washing machine giving up on you. Being slightly concerned I was going to spend as much having to repair as buying a new (cheap) machine, I decided to take the risk. I was able to book an appointment within 2 days for an all-day slot. Received a shorter slot on the morning of the repair day and then a call 30 minutes prior to arrival. Engineer came, looked and listened for 30 seconds and diagnosed the issue. Parts replaced and machine up and running again. Spend a total of 120 which was worth it. Thanks”

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Posted 1 year ago

“Geotech engineer came to repair my microwave. The integrated appliance was not put back the right way. Noticed it after the engineer had left and contacted Glotech. They responded very promptly and send the engineer back and everything was put right. I was really impressed with the customer service and the engineer did apologise. Most companies do not want to know you once the bill has been paid. Glotech's attitude was 5*. Can only recommend and will use them again.”

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Posted 1 year ago

“Efficient service and excellent advice from Alex”

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Posted 1 year ago

Thank you for the review we are so pleased you found the service was so efficient and for the feedback for Alex.

Posted 1 year ago

“So pleased with the service I received. The engineer was friendly and efficient and I would definitely recommend and use again”

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Posted 1 year ago

“Engineer helpful with advice - defrosted freezer, and fridge now working!”

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Posted 1 year ago

“Very kind and helpful .”

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Posted 1 year ago

“Excellent service and great communication I will use again”

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Posted 1 year ago

“Alex explained everything very clearly.”

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Posted 1 year ago

Thank you for the review and the feedback for Alex.

Posted 1 year ago

“Alex was great, friendly, professional and knowledgeable, fixed my oven very quickly. The customer service helpline was excellent too.”

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Posted 1 year ago

Thank you for the review and feedback for Alex we are so pleased you found the service so good.

Posted 1 year ago

“Microwave was diagnosed fast (‘dead’ radio interference suppressor) and sound common sense advice given. I was told GloTech repair all appliances except those requiring a Gas Safe engineer (the old Corgi) and I would use them again. I had Gavin.”

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Posted 1 year ago

“Super transparent Alex was great”

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Posted 1 year ago

Thank you for taking the time to raise this review - we do appreciate the feedback and will pass this feedback to Alex- Thank you.

Posted 1 year ago

“Called Glotech late Friday afternoon and booked Monday morning engineer appointment. Engineer phone 10 mins before arrival so was all prepared when he arrived at the house. Replaced fan oven element, tested oven and all completed within 30 minutes. Excellent service from the office and the engineer. Will not hesitate to use again should I need any other appliance repaired.”

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Posted 1 year ago

Thank you for this lovely review and feedback which I have passed back to the engineer and the team, We are very lucky to have a great teams with in the business and they really do work together to give the best customer service they can.

Posted 1 year ago

“Alex arrived as arranged and expertly conducted a thorough diagnostic on the washing machine. We decided not to proceed with a repair, and Alex advised on the benefits of replacement. A very satisfactory operation.”

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Posted 1 year ago

Thank you for this feedback and the review - this will be passed back to Alex and we do hope that the new appliance you choose gives you many years of great service.

Posted 1 year ago

“Excellent service and very friendly”

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Posted 1 year ago

Thank you for taking the time to raise this review your feedback is really appreciated.

Posted 1 year ago

“Very professional company. Was called an hour before the engineer was due to arrive. Did a very thorough inspection of my washing machine, unfortunately the parts for the repair would have cost more than a new one. Will definitely use them again should I need a repair in the future.”

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Posted 1 year ago

Thank you for the review and the positive feedback - it is very frustrating for a customer when the repair is unable to be completed however it is great when the customer can see that the engineer has done all that is possible to repair, we do hope that your replacement appliance gives you many years of great service.

Posted 1 year ago

“Very good service. Alex explained the issues very clearly and all work done neatly.”

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Posted 1 year ago

Thank you for the review - your feedback will be passed back to Alex - he is one of a great team of field engineers that we are very proud of. - thank you.

Posted 1 year ago

Glotech Repairs is rated 4.2 based on 4,665 reviews