Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,665 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service both from the sales team and the delivery and installation team. On the day of the delivery and installation I was given advance notice of their arrival time. The installation was completed in a very professional manner and the team tested the dishwasher before leaving. As usual, a very stress free experience from glowtec.”

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Posted 1 year ago

Thank you for the review - your feedback is really valued by the team and will be passed back to them.

Posted 1 year ago

“Great service and great guys who did the job. Would very much recommend”

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Posted 1 year ago

Thank you for your valued feedback which will be passed to the team

Posted 1 year ago

“Quick installation and friendly!”

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Posted 1 year ago

“Excellent service efficient knowledgeable and polite thanks guys”

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Posted 1 year ago

Thank you for the review the feedback will be passed to the team.

Posted 1 year ago

“Goods were delivered on time. Good customer service. Gary”

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Posted 1 year ago

Thank you for the review

Posted 1 year ago

“Goods were delivered on time. Good customer service. Gary”

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Posted 1 year ago

Thank you for the feedback this will be passed to Gary

Posted 1 year ago

“Didn't fix the washing machine. Overcharged us after not being fully transparent about the cost. NEVER AGAIN”

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Posted 1 year ago

Good morning - I understand from the notes that the appliance repair was not completed due to the cost of the parts required (NTC and PCB) the pricing given is for labour only and this does not include parts this is made clear on all calls by the team. we do hope that when you replace your appliance you have many years of great service from it - thank you

Posted 1 year ago

“Been good so far would of liked new oven fitted sooner Can’t remember what oven I’ve bought can you tell me how deep it is thanks”

Helpful Report

Posted 1 year ago

“I had the first 2 appointments cancelled by you. Engineer came 2 weeks after initial contact to repair fridge/freezer. Engineer when he came was very polite and left no mess. Fault was a tiny fan (2nd time this has happened to my Hoover freezer - not yet 2 years old), but was charged £244.75 for a replacement plus the £81.54 call out fee. As the spare part from Hoover costs £167.06 (itself a rip off) I am disappointed to be charged an extra £77.69 for this part. Engineer was scheduled to fit new part several days later with a AM slot. After phoning asking where he is, he turned up at 15.15. Would not use this company again.”

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Posted 1 year ago

“Excellent services”

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Posted 1 year ago

“The gentleman was very prompt and helpful, when the repair was completed he returned the kitchen to normal. Also when completed he asked if there was anything I needed help with, being disabled this was greatly appreciated.”

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Posted 1 year ago

“Prompt, polite and efficient repair”

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Posted 1 year ago

“The only good thing about me using this company was Neil the repair man very polite and friendly, as for the company I rang them 3 times they said they would call back guess what they didn’t call once would I use them again definitely not would I recommend them to anyone definitely not.”

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Posted 1 year ago

It is disappointing that you feel let down by the communication with Glotech, you booked on the 6th - the engineer attended on the 7th and unfortunately when the engineer attended he did not have the correct door seal on the van stock so the order was placed for this on the same day. We completed the repair for you and apologise for the delay completing on the 13th. However I am pleased that you found the engineer met the expected standards.

Posted 1 year ago

“Sorted by a gentleman named Wojciech, extremely professional service and got the issue diagnosed and part ordered.”

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Posted 1 year ago

Thank you for taking the time to raise this review - your feedback will be passed to Wojciech

Posted 1 year ago

“Fantastic delivery. Very polite and efficient deliviver driver Gary”

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Posted 1 year ago

Thank you for taking the time to raise this review your feedback will be passed to Gary.

Posted 1 year ago

“Dan is fantastic, knew the problem and fixed it easily! Thank you!”

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Posted 1 year ago

Thank you for the review , we will bass this feedback to Dan.

Posted 1 year ago

“Excellent service, phoned in the morning got an appointment to repair oven for the next day and Max arrived around 8.15 and repaired within 15-20 minutes.”

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Posted 1 year ago

Thank you for taking the time to raise this review - we really appreciate the feedback and will pass this back to Max.

Posted 1 year ago

“Wry good and efficient”

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Posted 1 year ago

Thank you your feedback is really valued.

Posted 1 year ago

“The engineer kept me informed about the visit and gave me a call to say i was the next visit and how long he would be. He came, listened to what i said was happening to our washing machine. He was very efficient and didn't waste time as well as being very thorough. Unfortunately he was unable to repair has he established a mouse had chrewed through the drum casing which is not repairable. I highly recommend this family run business.”

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Posted 1 year ago

Thank you for taking the time to raise this review, we are proud to have a team of great engineers and it will be a pleasure we certainly will pass this feedback to the engineer.

Posted 1 year ago

“Excellent proactive service by Barry Shah— our go to person in sales over last 25 years. Lee and the installation team are courteous, efficient and do the installation with great care and consideration towards the customer. In last 6 months, we had Dryer, washing machine and larder fridge installed. Not a bit of hassle at all.. smooth, thanks. Keep it up”

Helpful Report

Posted 1 year ago

Thank you for taking the time to raise this review your feedback is really valued by the team and will be passed back to them.

Posted 1 year ago

Glotech Repairs is rated 4.2 based on 4,665 reviews