Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,669 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,669 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

Write Your review

Tell us how Glotech Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dale was great, identified fault and sorted”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 2 years ago

“Engineer was at my home at 8 30 am to repair my tumble dryer. Jim was a very pleasant gentleman and sorted out my problem without any difficult. I appreciated Jim telephoning beforehand to say he would be with me within 25 minutes, which he was. I have never used Glotech before and this is my 2nd call out within a week as my integrated fridge freezer also broke down and not cost effective to repair. With the help of Glotech I am looking at possible options and will review outcome once my problem has been dealt with. Thank you for the excellence service so far.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 2 years ago

“Emailed the company explaining the problem with our fridge/freezer. received a reply and schedule for a tech appointment. Good response from the company via email. The technician arrived on time, explained the problem and did the repair. I would recommend this company.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 2 years ago

“This is the second time I have used Glotech's services and I've been very impressed. Excellent communication throughout, faults diagnosed very quickly and repairs fitted, excellent engineer.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 2 years ago

“The guy who came out to us last week was very respectful to the our property and completed the job very quickly . They called to let me know they were on their way and He arrived in the time I ask for which was very helpful to me as I have a little one at home and needed the use of the cooker for later on . I was highly recommended them to family and friends and would use them in the future if we needed to Thank you to the team”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 2 years ago

“We have used Glotech for several repairs and found their service excellent. This time they repaired our oven in a very short time, with the engineer bringing the correct part with him.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 2 years ago

“My machine needed cleaning which because of age and heart + problems I can't manage myself. The main "repair" needed was the fabric conditioner drawer which wouldn't empty. The man was here 20 minutes. the drawer now empties but the machine is still in need of a clean. So I think that it was a very expensive repair.”

Helpful Report

Posted 2 years ago

“Really pleased with the repair carried out by the engineer who was very helpful and explained what he was going to do throughout the whole process.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 2 years ago

“Very helpful and quick response. Fixed the issue with my oven without any issues.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 2 years ago

“Easy to arrange, good communication. Engineer very prompt, knowledgeable and efficient. Well done”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 2 years ago

“I reported a complete failure of my Caple SP910 decorative hood. I suspected a faulty electronic circuit board and put this detail on the request for repair form. I paid the £160 fee as requested in advance. What Glotech failed to do was check that spares were still available before coming out to look at the hood. Spares apparently are not available so why Glotech did not check this out before attending my house is beyond belief. Effectively I have wasted £160! A sizeable amount. Glotech should have established the spares situation in advance and informed me - in turn I would obviously have cancelled the visit. Then Glotech say if I was to have a new hood fitted by them they would refund half the labour/call out charge. But they only offer a fitting service if you happen to live in Herts or the London area. I live in Sheffield so that offer was of no use to me. In conclusion, if you are thinking of using Glotech check the spares situation first. It could well save you wasting £160. Obviously I feel very let down by Glotech who have taken £160 and the hood has not been repaired.”

Helpful Report

Posted 2 years ago

“Good advice and service”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 2 years ago

“Dale went out of his way to help us, very thorough and knowledgeable, prompt, polite and tidy - can't recommend highly enough!”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 2 years ago

“Booked a call out to my washing machine on 29 Dec 2021. Engineer called 7 Jan 2022 and advised a part was needed. WE paid in full for the call and part and was advised the engineer would return tp fit the part in around 7-10 days . WE received a text to say that the engineer would call 20 Jan 2022. On the 20th I received a call from a guy who struggled with English, advising me he could not attend and our village was unaccusable due to a blocked road. Our village is a large commuter town with ambles access routes in. I spent 20-25 mins on the phone to him trying redirect him but he did not understand the basic directions or the use of his satnav. I waited 2 days to hear back from Glotech on a rescheduled visit but in the end i had to call the help line myself to rebook. this is now booked in for 29th Jan. A full month since the initial call was made. Appalling customer service and response times and i would Not recommend this company or use this service again.”

Helpful Report

Posted 2 years ago

“They don’t answer the phone!! We had a very nice engineer call to fix our washing machine on Thursday, literally 2 minutes after he left , the washing machine started leaking again, I called the office straightaway, no answer, message left, no call back. Really disappointed with this lack of care”

Helpful Report

Posted 2 years ago

“Pleasant guy, on time and got on with the repair 👌🏼”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 2 years ago

“Really efficient turned up when they said and fixed the problem £70 to fix my tumble dryer so much better that £700 for a new one. Would highly recommend Glotech repairs”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 2 years ago

“Excellent, very competent and friendly service. Recommended !”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 2 years ago

“Dale was very helpful and has organised what we need thank you”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 2 years ago

“Dale fixed our Dishwasher and was really pleasant.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 2 years ago

Glotech Repairs is rated 4.2 based on 4,669 reviews