Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,664 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,664 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy and efficient and engineer was charming.”

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Posted 9 months ago

“Hashim was really helpful and professional with his help and knowledge on today , appreciate”

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Posted 9 months ago

“Very good, quick and polite.”

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Posted 9 months ago

“Had booked a repair, was given a time slot from 8.00-1.00, got the day off work, and they did not turn up.I was told I will get a call before they will arrive, nobody called. Very bad service. Will not use again or recommend”

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Posted 9 months ago

“I opted for Glotech repairs due to the promise of 'fully equipped vans'. After booking I received two emails - one from Glotech confirming the appointment and another from a company I hadn't heard of asking me to confirm the appointment. I contacted the latter to tell them I hadn't booked them and they told me they were subcontractors to Glotech. Glotech hadn't disclosed the use of subcontractors - their (Glotech) words being the work would be done by one of their 'local engineers'. During the booking call, I mentioned that my plumber had said it was likely to be the pump - however, the engineer who came didn't have that part. He told me to wait for an email with a quote for the part, which once I accepted, could be ordered and then, when it arrived, could be fitted. On reaching out to Glotech for the quote and they directed me to the sub-contracted firm. I expressed my dissatisfaction with the lack of transparency regarding subcontracting for this very reason - that I was being told to deal with a separate company instead of Glotech who I had actually engaged. The Glotech representative argued that their mention of "one of our local engineers" implied subcontractors. When I pointed out that using the word local between 'our' and 'engineer' does not mean subcontractors. He dismissively rejected this saying it was a matter of semantics and I was the only person to be confused by this. I have no problem with the actual firm that the work has been subcontracted to but I do not like the empty promise of a fully equipped van, the lack of transparency regarding who is carrying out the work and I didn't like the attitude of the Glotech representative I spoke to the second time.”

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Posted 9 months ago

“We have had two appliances repaired with Glotech engineers. On both visits the engineers were professional and friendly. By far the best company we have used. Will always be our port of call. Excellent admin by Tasha too!”

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Posted 9 months ago

“Gavin and Andrew P did a great job and were really friendly and helpful.”

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Posted 9 months ago

“Unfortunately despite the one of labour charge at the sum of £112 they then provide you with a quote for a repair that is far from competitive. As a non expert i can procure a compressor direct from the manufactures as in Hotpoint considerably cheaper than Glotech, they also cannot guarantee a re-gas hence defeats the object of a repair. In summary it is nothing more than a sales gimmick as in one of fee than provide you with a unrealistic cost for repair hence cheaper to procure brand new fridge freezer ! I can only imagine that they make £112 per visit and do not carryout any repairs by providing an unrealistic, uncompetitive cost for repair of which they cannot guarantee such as a re-gas hence defeats the object. Never trust a company has nothing but 5 star reviews as again making money by simply paying you a visit knowing if they provide you with a unrealistic cost for repair so therefore they don't have to supply any labour at £112 one off fee. If I can obtain the part cheaper direct from the manufactures than them of who, should have a better rate than me as in a one off then they are far from competitive. I will ensure get this out to as many social platforms as possible to prevent people from being ripped off!”

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Posted 9 months ago

“Staff were friendly and cooperative engineer reached at the expected time.”

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Posted 9 months ago

“Avoid this company- I wish I had the read the previous reviews It is a call centre who give work to independent engineers who live in your area. All parts are ordered through Glotech (you pay before they can be ordered) so parts first arrive with Glotech and then forwarded to engineer so expect a long delay between visits; eg 2 weeks. I had 3 parts fitted across 2 visits and still my machine was not working and so offered another visit (3 weeks) Gave up and had it fixed by CheckaTrade engineer, who having asked me several questions to establish the fault, arrived following day and replaced the first part fitted by Glotech as it was the wrong size (ie too small) for my machine. I wonder how many visits it would have taken for this to have been resolved by Glotech (if ever) and how many other parts could have been replaced before it cost me more than a new machine. Shocking company and an expensive mistake made by me for using it.”

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Posted 9 months ago

“Very prompt service ! Dean was very efficient, helpful and polite. Would use Glotech again!”

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Posted 9 months ago

“Alex, the engineer was so helpful, friendly and efficient. He did a great job fixing my dishwasher! I would definitely use the service again”

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Posted 9 months ago

“The chap who attended was polite, friendly and knowledgeable”

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Posted 9 months ago

“I found Andrew very efficient and helpful . Great to discover such a well organised company !”

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Posted 9 months ago

“We received excellent customer service from all the staff at Glotec. All members of staff were professional and helpful. Their prices are competitive. We would definitely recommend.”

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Posted 9 months ago

“Three Engineer visits, expensive new part and still not fixed. Have spent over £200 and got nothing to show for it. Their offer is to order yet another part from them at over £100, but who knows if this would actually work, they certainly don't. Avoid this company.”

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Posted 9 months ago

“Extremely expensive! Extremely rude and late engineer! Had to wait 5 days to get a ‘simple’ standard dishwasher part, (simple YouTube’ing told me that! Engineer arrived in a brand new Coupe Mercedes, not even a van! Carried no ‘basic’ parts! A time slot to return to fit the part of 8:00 till 5:00 pm! … whilst I take a whole day off work! … culminates in a complete rip off and bad customer service and consideration! NOT USING AGAIN! EVER!”

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Posted 9 months ago

“Very professionally and friendly.I recommend them,even if they are a little bit expensive 😁”

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Posted 10 months ago

“I booked for a repair for my tumble dryer. The engineer visited and didn't have the part. I paid him for the visit, which included his return visit for the repair. Head office then rang to say it was a two person job and I would have to pay for another engineer. Total cost would be more than a new machine. The refused to refund me for my initial payment. Terrible service. Company trying to rip off customers”

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Posted 10 months ago

“Fixed the problem thanks George”

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Posted 10 months ago

Glotech Repairs is rated 4.2 based on 4,664 reviews