Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,665 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Engineer was in my house for 5 minutes, informed me that the drum was buckled in my machine, gave me a long list of parts that need to be replaced. When I asked how he knew all of those parts needed replacing as he had only opened the door, he informed me that it is a standard list of parts to replace. Informed me that I would receive a quote from the office, which I did for over £1200 worth of parts with long lead times. Very much felt like, they want the call out fee of £117, then provide a ridiculous quote which they know you will not accept, brand new Miele has only cost me £900. Really felt like the engineer couldn’t get away quick enough, the only tools he brought in to my house, was the card payment machine. Would certainly not use again for any appliance.”

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Posted 1 year ago

“Attended next day with the right part and fitted quickly and without fuss.”

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Posted 1 year ago

Thank you for the review we appreciate the feedback.

Posted 1 year ago

“Adam was prompt, professional and helpful. Sadly couldn’t mend our aged fridge/freezer cost effectively. Thanks - would use again. Kate”

Helpful Report

Posted 1 year ago

Thank you for taking the time to raise this review for Adam which we will pass back to him, It is indeed a difficult situation when our appliances are beyond repair, thank you and we do hope that your replacement appliance offers you great service.

Posted 1 year ago

“Gavin from Glotech was professional and friendly and fixed our dryer in minutes . He also gave us advice on how to avoid the problem in future. Excellent job”

Helpful Report

Posted 1 year ago

Thank you for the review your feedback which is really appreciated has been passed to Gavin.

Posted 1 year ago

“27th January 2023 Glotech service engineer came to see hotpoint cooker and was here for approx 25 minutes. I was told that it required a new motherboard and would cost around £273. I was advised to take to an electrician who found the element was not working a £30 part available on the internet. This was replaced in 20 minutes by the electrician. Thus I was charged for the engineer's visit £93.54. £93.54 0f wasted cash and still did not get a correct diagnosis. Confused and upset that we could be treated with very poor professionalism.......”

Helpful Report

Posted 1 year ago

Good Morning It is disappointing to read this and wondering if you reached out in January when this occurred? Please could you email your details to repairs@glotech.com so that this can be fully investigated by the customer service team against the engineers notes and they can respond fully to your complaint - Thank you

Posted 1 year ago

“The engineer couldn't fix it properly. He thought cleaning the filter will solve the problems. He did it and left without ensuring that machine actually should run the full cycle without any problems. Annoyingly, the next appointment to fix the same problem was given a week later. I paid nearly £81 and he thought the problem is solved in 2 min and left!”

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Posted 1 year ago

“Jarvid was very efficient and professional overall, fixing the problem with no issues.”

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(Alx) - Posted 1 year ago

Thank you for the review The engineers really appreciate the feedback.

Posted 1 year ago

“arrived on time well pleased”

Helpful Report

Posted 1 year ago

Thank you for the review we really appreciate the feedback.

Posted 1 year ago

“Javid was polite efficient and fixed my dishwasher really quickly. Highly recommend”

Helpful Report

(Alx) - Posted 1 year ago

Thank you for the review your feedback for Javid is really appreciated.

Posted 1 year ago

“Lovely gent fixed my microwave really didn’t want the hastle of replacing it”

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Posted 1 year ago

“Great friendly and efficient”

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Posted 1 year ago

“Really happy with both the engineer sent to try and repair the washing machine and his quick analysis of the problem and then not hanging around trying to fix something that was going to be expensive, but explaining my options. As a result, decided to order a replacement machine and also test out the option of getting part of my call-out charge refunded by purchasing a replacement through GloTech. The purchase process and then delivery of the new item was prompt and well managed and the delivery guys phoned me 30 mins before they arrived to confirm the time, which was really great.”

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Posted 1 year ago

“Very quick. On time. Efficient. Very pleased. Will recommend.”

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Posted 1 year ago

“To be honest the visit of the engineer to fix our Bosch washing machine was a disappointment. To cut the story short the diagnostic was - there was no power coming into the appliance. The main power supply/socket was OK. No problem there. So indication was the main power lead is faulty. There were no visible damages to the appliance inside, no water leaks, no burning marks, nothing. Everything looked perfect. The engineer was puzzled by this. His next step would be to change the power supply cable. To me a basic item like a spare power cable should be with the engineer on his visit. I have explained in details what happened to customer services prior booking the engineer’s visit. I also gave the model details etc to the customer services. So I have done my best to help but I am left feeling cheated as payment of almost £95 was taken for nothing. The engineer wasn’t able to tell me what happened or what he things is wrong. To me this is poor service. The engineer turns up in big van and he can’t have a piece of cable on him? It doesn’t make sense to me. I was expecting high quality service for the payment I made. I expected the person to be honest with me. I’m ok to make a payment with no result of fixing the appliance but there was not enough of input in this at all from the company side. There was no possibility to get the power going in because of faulty cable so proper diagnostic couldn’t be made. Which to me means the requested job was not done properly. I’m definitely not going to recommend this services to anybody. So here you go - some constructive criticism here for you from one unsatisfied customer.”

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Posted 1 year ago

“A very professional and friendly visit that resulted in my oven door closing properly again. Highly recommended. Dr John Reed.”

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Posted 1 year ago

“Had a blockage in my washing machine. The engineer was very efficient. Next time I can fit it myself as he should me how to fix the blockage.”

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Posted 1 year ago

“On-time to the dot. Had the necessary parts to hand. The engineer was polite, efficient and helpful in reinstalling the microwave oven.”

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Posted 1 year ago

“Good service but thought the part was expensive”

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Posted 1 year ago

“The process of the getting the engineer out was quite quick. However the original date mon 3rd so called but was told didn’t know if part was in and I’d be contacted that very day , I wasn’t. I had to chase it up every step of the way. Getting the part ordered and communication to us the customer were not the best. I had to do all of the chasing.”

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Posted 1 year ago

“Very good professional service,engineer polite an certainly new his job , would recommend”

Helpful Report

Posted 1 year ago

Glotech Repairs is rated 4.2 based on 4,665 reviews