Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,668 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Arrived on time and on date agreed.”

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Posted 2 years ago

Thank you for taking the time to review our services we will be sure to let the team know they have another 5*review

Posted 2 years ago

“A very thorough professional job. All work covered for six months. I will recommend Glotech Repairs to friends & family.”

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Posted 2 years ago

“Fast and reasonably priced service. good repair to my oven saving hundreds in having to replace.”

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Posted 2 years ago

“Everything was very efficient from the booking system to the arrival of the electrician. However very disappointing to have paid over £90 for a visit only to be told that the appliance was not repairable.”

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Posted 2 years ago

“On this occasion I managed to sort the problem myself but I have used Glotech several times in the past and have found them efficient, friendly and helpful. On this occasion I cancelled a visit at short notice with no problems I Glotec will always be my first port of call!”

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Posted 2 years ago

“Quick and efficient”

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Posted 2 years ago

Thank you for taking the time to review for us so pleased you found the service was as we wish it to be for all of our customers. Thank you again

Posted 2 years ago

“Very pleased with the repair to our Indesit washer, polite personable engineer, good quick response to our enquiries, thank you”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review us and we hope your appliance continues to provide you with great service

Posted 2 years ago

“This company will ask you for money if you book a call without sending an engineer. They are bullying me constantly to pay for a service they haven't provided. Stay away this is a scam...horrible horrible practices.”

Helpful Report

Posted 2 years ago

Please provide your details so that this can be fully investigated. If an engineer has attended your property then we should be paid for the service provided if no engineer attended we would not be charging for a service and when payment is made upfront if the repair is cancelled before the engineer attends the property a refund would be given. Please email your details to repairs@glotech.com email address for a customer service executive to investigate fully and respond in full. Without your details and chance for a fair reply, this is a very unfair review Thank you

Posted 2 years ago

“I PREPAID GLOTECH TO REPAIR A FAULTY BEKO WASHING MACHINE. I REQUESTED THEM TO NOTIFY ME WHEN THEY WOULD ATTEND, THEY DID NOT AND GAINED ACCESS VIA THE TENANTS. THEY DID NOT REPLACE THE QUOTED PART, THEY GOT THE MACHINE WORKING BUT LEFT IT MAKING A DREADFUL NOISE. GLOTECH THEN QUOTED AN ADDITIONAL £165 TO REPAIR THE MACHINE. I REQUESTED BARCLAYCARD TO STOP THE PAYMENT. GLOTECH THEN ISSUED A SECOND AMENDED INVOICE WHILST BARCLAYCARD WERE STILL INVESTIGATING MY CLAIM, WHICH BARCLAYCARD TOLD ME THEY WERE NOT ALLOWED TO DO. ALTOGETHER GLOTECH OFFER A TERRIBLE LEVEL OF SERVICE AND HAVE AN AGGRESSIVE APPROACH TO THEIR CLIENT. DONT USE THEM!!”

Helpful Report

Posted 2 years ago

Good afternoon, I am sorry to be reading this it is a very disappointing review from you. The engineer attended the property and reset the stat switches, other parts were required to be ordered to resolve this, various team members and our engineering Manager and accounts tried to contact you to discuss this from April onwards- unsuccessfully. We carried out a service for which you have not paid, the engineer attending the property, diagnosing faults on your appliance, he worked on the appliance whilst there and identified parts required to resolve the problems with your appliance. You chose not to proceed with the repair and not to pay for parts which we understand however we provided you with the service and the options for which there is a charge payable this is all we have asked you for.

Posted 2 years ago

“Unable to repair my Freezer issue, money spent without a fix. Unsatisfactory sadly for my issue. Lack of experience & familiarity with the Product.”

Helpful Report

Posted 2 years ago

It is disappointing when a repair cannot be completed with out your details I cannot fully investigate the details of your repair so have also sent you a private reply for you to respond and allow us to identify the details - thank you

Posted 2 years ago

“I had a repair job on the kitchen hood booked with Glotech at my home. Job number 1041478. Their technicians came several time and invoiced me for parts and labour each time. They could not fix the hood and abandoned the job. Only refunded money for the parts. I suggested them to replace the whole hood rather than trialling component by component replacement which has turned out to be more expensive than the hood. Due to some reason they don't seems to be interested in solving the issue.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, looking at your repair, you reported a fault with the hood, the engineer did everything he could to repair this for you however some items are then deemed beyond economical repair if the identified parts do not resolve the issue and there are further issues uncovered with an appliance which means the cost of replacing all relevant parts is more than an economical cost to replace as in the case with your hood. We do realise that this is disappointing for a customer and this is why you have been refunded for the parts. If you wish you could email to repairs@glotech.com as to what your expectations are beyond the refund for any parts. Thank you

Posted 2 years ago

“My booking was cancelled with no notice and no email to confirm. I turned up to address and waited all day for engineer to find out at half 3 that it had been cancelled days earlier. It still needs fixing.”

Helpful Report

Posted 2 years ago

Good morning, I am sorry that your booking was cancelled please could you let us have further details of your repair if you could email repairs@glotech.com with further details a member of our customer service team will be able to investigate this further for you, our time slots are AM, PM or all day - no specific time is given due to the previous job on the day possibly running late or being quicker than expected and also possible traffic delays. Thank you

Posted 2 years ago

“Booked a repair with Glotech who I have used before. Initially for the following day they then sent an email changing it for two days later. They also asked for payment at this point but I refused to pay for a service two days before they were even going to attend! The engineer attending was excellent, the fault was identified and a part ordered and this is where I felt let down. I paid for the repair and parts at this point which I had to do, three days later I received a text saying they had the part in stock but when I contacted them they could not give me another time slot for repair over a week, I just feel like they now had my money so I was now at the bottom of the list of repairs. One to think about when booking online, they will give you a next day slot for repair but this seems to be a way of then getting the job. I’m sure if payment wasn’t until completion things would be different. See what happens in a weeks time!!! 🤬”

Helpful Report

Posted 2 years ago

Good Afternoon- it is disappointing that your repair could not be booked sooner, and that this has changed what could have been a positive experience for you with Glotech I have highlighted this for a review of processes as all feedback is valuable. Thank you .

Posted 2 years ago

“I am very happy with the service I received from Glotech, after being told by another washing machine repairer that Samsung are a nightmare to repair, I received a very quick response and quote from Glotech, repairing my machine within a week of finding the fault, ordering the replacement part and fitting it. The engineers were prompt and very efficient, communication was good via emails and text messages, I am one very satisfied customer. Thank you”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review and we are pleased that you received the positive experience that Glotech strives to give to all of its customers. Our skilled and knowledgeable engineers have a talent for resolving problems!

Posted 2 years ago

“Excellent service and excellent people to deal with. Will use them again and happy to recommend them”

Helpful Report

Posted 2 years ago

Thank you for reviewing for us - we are so pleased that your experience with Glotech is a positive result and you have a working appliance again!

Posted 2 years ago

“Geotechnical couldn’t provide a fitter the next day (Monday) after I’d booked on line. They booked one for the Tuesday instead ,when I wasn’t available and followed up with a phone call at 7.30am Monday morning. I rearranged it for the Thursday but they still sent a fitter on Tuesday then cancelled my Thursday appointment as I wasn’t home! Luckily they sent an email informing me I wasn’t in so could contact them and after a good argument with the booking clerk they reinstated the Thursday appointment. The fitter who attended was on time + very good.”

Helpful Report

Posted 2 years ago

It is disappointing that you did not receive the standard of service that Glotech aims to offer all of our customers and it would appear that this was a mixture of system booking error and then human error for which we can only apologise for the inconvenience and disruption this caused. we are however really pleased that the outcome and the engineer attending was able to uphold the customer service for us. - thank you again.

Posted 2 years ago

“Glotech engineer was very knowledgable and efficient. Diagnosed the problem quickly and gave me a suitable solution. Admin staff was also very helpful. She produced three options of varying price ranges for induction hobs from which to choose from. This was done quickly and competently. All round excellent service!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review Glotech, I will ensure to pass this information to the team and we are so pleased that our team were able to offer the service that Glotech aims to promote with the customer service always at the forefront of our minds.

Posted 2 years ago

“The freezer had been turned off due to incessant beeping. The engineer came in and said if it’s beeping it’s broken. Said he can’t mend freezers as everything is internal and charged £99.”

Helpful Report

Posted 2 years ago

Good afternoon your repair was booked online with the fault simply described as "Its not working" a qualified engineer attended and had the fault being something repairable he would have willingly fixed the problem or identified parts required to do so, the engineer diagnosed that your appliance had internal leakage which he deemed as unrepairable. You may have misunderstood his diagnosis it was not that he cants mend freezers but indeed that the faults with your appliance made it unrepareable. We understand that it is a difficult time when our appliance is no longer functioning however this was beyond repair. we hope that you have successfully replaced your appliance and the new one gives you many years of great service

Posted 2 years ago

“Thank you so much for an amazing service :) Super efficient, friendly and professional …. Will definitely use them again in future”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review us we are very proud of our team, their knowledge and customer service. It is lovely to know that in the event you need a repair to another appliance you would call us again.

Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review us we are very proud of our team, their knowledge and customer service.

Posted 2 years ago

Glotech Repairs is rated 4.2 based on 4,668 reviews