Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,666 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,666 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the speed of response and fair charges.”

Helpful Report

Posted 2 years ago

“My 7 year old Bosch dishwasher had developed a fault. Andrew showed up early and stayed until it was diagnosed and fixed. Exemplary service.”

Helpful Report

Posted 2 years ago

“Engineer was lovely - however the phone line and the operation of the phone was tragic. Its worse that sitting in the queue for the doctors. 9th in line?!!? Definitely need some more phone operators. Line kept cutting out (lady admitted phone line was bad) I called back. 6th in line! Lady said that she would call back at 4:30pm to check if appointment could be changed. Never got a call back. If it was me, I wouldn't use the service again. Landlord booked with you.”

Helpful Report

Posted 2 years ago

Good afternoon, We do apologise that we have had interruptions on our phone lines for a short while this is under investigation to find a resolution, it has been exceptionally busy this week and the customer service team have been slowed down by the interruption to the phone service. You have had the engineer attend I am unsure if you are referring to a further call back today by 4.30pm as it is not 4pm yet? Please feel to email repairs@glotech.com and expand further your details for tracking and a member of the team can confirm. Thank you

Posted 2 years ago

“The engineer who came to look at my Bosch washing machine soon diagnosed the problem as a broken pump. As the machine was very old, I decided to opt for a new appliance rather than a repair. I used Glotechs services to do this and they sourced a new Bosch machine which was delivered and installed by a very efficient team. I am very pleased with my new machine and would definitely use Glotech again.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review our service, we are so pleased that the whole customer service team was able to support you from your first booking through to a replacement appliance. We do hope your new appliance gives you many years of reliable service too! Thank you

Posted 2 years ago

“I was kept informed when to expect the engineer, & he rang 10mins before arrival. He was here about 15 mins but couldn't find anything wrong so we still don't understand why the machine didn't pump out properly. I do think £81 was a little excessive.”

Helpful Report

Posted 2 years ago

Thank you for the review, We are so pleased the customer service was great and as we expect from our team. The cost does cover the full labour and warranty for the repair for six months. We do hope that the fault does not return however if it does, we will reattend at no cost only if a part is required would you need to be charged for that part. wishing you well Thank you

Posted 2 years ago

“The engineer rang before hand and gave a rough time of arrival. Arrived.was polite, knowledgeable, friendly diagnosed the problem and fixed it. No head scratching or tut tutting. Good experience”

Helpful Report

Posted 2 years ago

Thank you for your lovely review, our experienced engineers are so instrumental to the full service we offer. We are so pleased that you had a great experience with Glotech and your appliance repair went well as we would expect. Thank you

Posted 2 years ago

“Within 2 minutes of the engineers assessment, he informed me that the washing machine was beyond economical repair. Charged £93.54 for this information.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for reviewing and giving the opportunity for a reply. Whilst it is very frustrating when an appliance cannot be repaired you had an experienced, qualified engineer attend and with the inner Drum collapsed it was quick for him to make the diagnosis. Unfortunately, from the description you gave "not running Cycles correctly " this could have been many faults and they may have been repairable therefore you did require the services of a qualified engineer to attend. We wish you good luck with your replacement appliance

Posted 2 years ago

“Very impressive service from Dean. I did try to send a review on your website but it was not clear to me and I regret to say I gave up! But thank you for this follow-up!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to post this review - your comments have been passed on to Dean, our engineers are always please to be named in a review and their individual efforts for the business are then recognised as well as the full customer service team - thank you

Posted 2 years ago

“Turned up on time. Very friendly and helpful. Would recommend to anyone.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to place a review for us and we hope that your appliance continues to give great results - thank you

Posted 2 years ago

“Really impressed by Glotech. Fast and efficient response when contacted. Appointment available within a day or two. Engineer called in advance and arrived on time. He was very pleasant and efficient and solved the problem quickly, but took the time to check the relevant parts of the machine. He reinstalled and reconnected the machine before he left. Excellent service and great value for money. Thank you Glotech.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to raise the review, what lovely words. We are constantly striving to keep the service levels high and make improvements if and when required. Its great to know that the service was a great experience for you - thank you

Posted 2 years ago

“Excellent service. Adam was polite and very quickly identified and rectified the problem, then cleaned up any mess.Would definitely use them again if required .”

Helpful Report

Posted 2 years ago

Thank you for taking the time to raise the review. Its great to know that the service was a great experience for you - your comments have been passed to Adam thank you

Posted 2 years ago

“Excellent response times and price. The engineer was delayed due to other work but kept us informed throughout.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to raise the review. We are constantly striving to keep the service levels high and make improvements if and when required. It is fair to say that on occasions the engineer can be delayed on a previous repair taking slightly longer than expected which is why we cannot offer a specific time and stick to all day, AM or PM, Its great to know that the service was a great experience for you - thank you

Posted 2 years ago

“Came when promised, very pleasant.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to raise the review. We are constantly striving to keep the service levels high and make improvements if and when required.

Posted 2 years ago

“Still not repaired after 2visits”

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Posted 2 years ago

“I had a problem with my Samsung Microwave oven and called Glotech for a repair. The repair was completed quickly and I now have a fully functioning oven. This saved an appliance from the tip and saved money compared to a new item. I will use Glotech again, it's a very good service.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to raise the review, so glad your appliance was not beyond repair (BER_ and lives to cook another day!. We are constantly striving to keep the service levels high and make improvements if and when required. Its great to know that the service was a great experience for you - thank you

Posted 2 years ago

“Thank you to Adam for Monday’s visit to repair washing machine. Excellent service. Would definitely recommend. Sandra Barrow”

Helpful Report

Posted 2 years ago

Thank you for taking the time to place a review for us your comments will be passed on to the engineer and we hope that your appliance continues to give great results - thank you

Posted 2 years ago

“Thank you Glotech, Your staff are always kind helpful, and friendly and I would recommend you to anyone.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to place a review for us so pleased that all of our team gave you the great experience that we aim for, and we hope that your appliance continues to give great results - thank you

Posted 2 years ago

“Adam the technician was courteous knowledgeable a top job would definitely recommend the man”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for taking the time to raise a review for us, we will be sure to let Adam know your comments - Thanks again

Posted 2 years ago

“Absolute disgrace Had a confirmation of appointment on 31st Oct. Received a Text to say engineer can not make that date and the next next available date 7th Nov. Waited in all day no engineer. Got a call to say he had a puncture late pm and was rebooked for today 8th. Just got a text to say not coming today can I call office to rebook. Complete time wasters”

Helpful Report

Posted 2 years ago

“Carlos arrived on time, identified the problem, ordered the part and then returned to complete the repair promptly, efficiently and tidily.”

Helpful Report

Posted 2 years ago

Glotech Repairs is rated 4.2 based on 4,666 reviews