Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,670 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,670 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

Write Your review

Tell us how Glotech Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick response from Glotech and a polite professional technician. Fixed the problem with our smeg Fridge Freezer. As for the company, SMEG, they are useless, impossible to get through on the phone or their website.”

Helpful Report

Posted 3 years ago

“Very professional . Booked an appointment very easily, within two days. Polite and efficient service, sorted fault within an hour. Would use again for all my appliances.”

Helpful Report

Posted 3 years ago

“Efficient and professional”

Helpful Report

Posted 3 years ago

“I thought I ought to respond to this email, but unfortunate, as the repair was unsuccessful. Engineer was on time and polite, explaining what he had done, but left the machine running on a hot wash for a 'clean', but it stopped showing initially E03, exactly, the same fault I called you in for. However I gave a 4 star as a phone call to you gave a further call out, subsequently cancelled as another engineer had looked into the fault, with you stating the heater part ordered had not been received..Waiting with baited breath for the Tuesday visit to see if successful!”

Helpful Report

Posted 3 years ago

“Cracking service, polite and friendly everything was organised up front and work carried out without any issues. Completely hassle free. Worth every penny.”

Helpful Report

Posted 3 years ago

“Engineer came and spares to dishwasher would have cost £350+ so I felt it was not worth it. The charge for the call out was just short of £90 - £89.94. I asked would there be something off if I got a replacement dishwasher from you and I explained I did not want to spend a lot on a replacement dishwasher. I got an email from you outlining a replacement which was too expensive and the issue of installation and recycling my existing dishwasher was not addressed. I asked about this by email and got an indistinct voice message which I could not understand. I would have liked for a £50 voucher or some upfront understanding of the benefit of get a replacement dishwasher from you.”

Helpful Report

Posted 3 years ago

Hi Patricia, Thank you for taking the time to leave us feedback. I can confirm that you would have been discounted on the installation, delivery and disposal of the new appliance. If you would still like to go ahead, then please feel free to email us. I will get one of our sales team to send you across another email just so its clearer for you. Kindest regards, Lauren

Posted 3 years ago

“To be charged the full amount on call out for just over 10 minutes & to be told the replacement part unit is not cost effective is a bitter pill to swallow I know you pay for knowledge but this is so excessive”

Helpful Report

Posted 3 years ago

“Excellent service - thoroughly recommend.”

Helpful Report

Posted 3 years ago

“Happy with the service we received. The engineer fixed the issue promptly and professionally and explained what he had done.”

Helpful Report

Posted 3 years ago

“The services by your engineer were well rendered. He was very helpful and patient to explain the problem of the fridge”

Helpful Report

Posted 3 years ago

“Extremely happy after a visit from Glen who, as well as fixing our problem, identified another important one. Adding this to his happy, nothing too much trouble demeanour it was a very positive experience. Excellent customer service. Colin from St Albans”

Helpful Report

Posted 3 years ago

“Identified problem straight away and adjusted fan cover . Very efficient and professional.”

Helpful Report

Posted 3 years ago

“Booking process was quick and easy, and the engineer was punctual, polite and helpful.”

Helpful Report

Posted 3 years ago

“When I called to book I explained the issues. These were obviously conveyed to the engineer as he turned up with all the right bits to fix it. He called abut 20 mins beforehand to let me know he was on the way, which I hadn't been told to expect, but was a nice bonus. The work comes with a 6 month guarantee, so should the repair turn out not to fix the problem long term, they will come back to replace that part and I won't pay the call-out fee again, just the parts.”

Helpful Report

Posted 3 years ago

“Prompt, efficient and courteous”

Helpful Report

Posted 3 years ago

“Your technician arrived on time so we did not have to wait. He was very thorough and checked all of the elements of the oven for faults. An extremely nice person and I would have no hesitation in asking for his services should a future need arise.”

Helpful Report

Posted 3 years ago

“The engineer was punctual and friendly, gave an explanation of the problem and undertook the repair quickly. I would have no hesitation using again and would recommend to friends and family”

Helpful Report

Posted 3 years ago

“Quick, helpful and efficient friendly service.”

Helpful Report

Posted 3 years ago

“Overall, it was a good service and the engineer was very helpful and friendly. My only issue was that I selected a slot for the work to be done and it was then changed by glotech. The engineer arrived a few days later, diagnosed the issue and then had to come back a few days later with a replacement part. As the issue was with the freezer, waiting for over a week for a fix seemed to be too long as food was defrosting.”

Helpful Report

Posted 3 years ago

“Part ordered and repair was very efficient, would recommend”

Helpful Report

Posted 3 years ago

Glotech Repairs is rated 4.2 based on 4,670 reviews