Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,665 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer was very prompt kept good communication and got the jod done quickly and explained what the fault was”

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Posted 1 year ago

Thank you so much Martyn for your five star rating of Glotech Repairs! We are glad to hear that the engineer was very prompt, kept good communication, got the job done quickly, and explained what the fault was. We appreciate your review and value your recomendations.

Posted 1 year ago

“Wow. Fantastic service. Prompt, friendly, professional. FIxed the problem quickly and with obvious expertise. Thank you.”

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Posted 1 year ago

Thank you so much Jane, for your 5 star rating of Glotech Repairs. We’re delighted to hear that you had such a positive experience with us. "Wow. Fantastic service. Prompt, friendly, professiona. Fixed the problem quickly and with obvious expertise. " We really appreciate your feedback for the team and that you've chosen us as your go-to repair service. Thank you for your customer!

Posted 1 year ago

“On the advice of the engineer, we decided to recycle the fridge freezer.”

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Posted 1 year ago

Thank you for your feedback, Chatham. We appreciate your feedback We work hard to make sure all our customers are satisfied with our work. We also ensure they are getting the best service possible with our fast communication and competitive pricing. We do understand that sometimes it is hard for a customer when an appliance is beyond economic repair. We are truly happy to hear that you have had a good experience overall. We will continue to strive to provide excellent customer service. If there is anything else we can help you with, please do not hesitate to reach out. Thank you again for your feedback.

Posted 1 year ago

“Fantastic service by Alex, great communication and very helpful. I have a Braintumour and he was very considerate and helpful. I highly recommend Glotech Repairs. Great job”

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Posted 1 year ago

Thank you so much, Chris, for such a wonderful 5-star rating and kind words about our service! We are ecstatic to hear that Alex was able to provide you with exceptional service, as well as being very considerate and helpful. It means a great deal to us! Thank you for your generous recommendation of Glotech Repairs - it is much appreciated and we truly wish you well.

Posted 1 year ago

“Great service from Alex. Highly recommended !”

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Posted 1 year ago

Thank you so much for your 5-star rating of Glotech Repairs! We appreciate you taking the time to leave us such a great review and it is wonderful to hear you had a great experience with our Enginner Alex. We are thrilled you were so satisfied with the service provided and its great that you would highly recommend us. Thank you again!

Posted 1 year ago

“Great service from Alex. Highly recommended !”

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Posted 1 year ago

Thank you so much for your 5 star rating! We're so glad to have provided you with a great experience and service from Alex. We are really happy to hear that you would recommend us and that your experience was so positive!

Posted 1 year ago

“Two guys came and confirmed that our fridge freezer was not cost effective to repair. Very friendly and helpful. They did suggest that their sales team calls us to offer deals on a replacement. I agreed, but said that they had to act fast as we were without a fridge freezer. They suggested someone would call later that day or next day. However, we only received a call 4 days later, which by then, we had already ordered, took delivery and fitted the replacement via AO. Shame, because I was willing to talk with Glotech for this.”

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Posted 1 year ago

Thank you for your review - we are sorry that we were not fast enough in our response to you due to staff absence we have been running a little behind. However we are really pleased the service was good and we wish you well with your new appliance. Thank you

Posted 1 year ago

“PROFESSIONAL AND EFFICIENT”

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Posted 1 year ago

Thank you for the review the team really appreciate the feedback.

Posted 1 year ago

“Jerry managed to identify the issue shortly after arriving and fixed the issue very quickly.”

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Posted 1 year ago

Thank you for the review, our engineers are knowledgeable and aim to be very efficient, your feedback will be passed to Jerry

Posted 1 year ago

“Wonderful service and an engineer (Kingston) who really new his stuff Before contacting Glotech we tried several local engineers who on hearing it was a top loading washing machine which had broken down Within 30 mins Kingston had found the fault corrected it and left fully functioning Many thanks to all”

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Posted 1 year ago

Thank you for taking the time to raise this review - your feedback will be passed to Kingston we are pleased to have great engineers on the Glotech team.

Posted 1 year ago

“Do not book them ,they are just a scam i booked for repair and the man didn’t even look at it and asked for £90 and said the same thing we already told him that drum is making noise.Highly unprofessional and scam ,ripe off site.”

Helpful Report

Posted 1 year ago

Good afternoon, looking at the notes on your booking which you made on the webb the fault was noted as "making a loud noise". When the engineer attended who is trained and experienced he was able to quickly deduce that the Bearings had gone, the seal had perished and a new heater was required on his report the cost of these against your appliance would make this uneconomical for you to repair, we feel that it is very unfair for you to review stating as you have when actually your appliance was in a very poor condition and this is not the fault of the engineer or the business. Had the engineer been able to address the possible fault from your description then he would have done so . Our pricing is clear and the cost of an experienced engineer attending is clearly given to all customers. Thank you we wish you well.

Posted 1 year ago

“Excellent speedy service. Reliable,”

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Posted 1 year ago

thank you for the feedback we are pleased you found the service excellent.

Posted 1 year ago

“I was abit disappointed that the engineer that came didn't even attempted to look at the fridge. He basically saw the installation wasn't right and then said the noise it was making meant it would be too expensive to fix. It didn't feel very scientific. £99 for nothing really. They did get someone out very quickly though and they did turn up on time. He also told me what the sizes were needed to go in the space I have.”

Helpful Report

Posted 1 year ago

Thank you so much for leaving the review about Glotech Repairs. We value your feedback and are sorry that you weren't happy with the service you received. We understand how frustrating it must have been for the engineer to not resolve your appliance issues. If you would email your full details to repairs@glotech.com the customer service team may be able to respond fully to your email regarding your expectations and would love your help in understanding how we can improve. Please do let us know more about your experience. Thank you

Posted 1 year ago

“The Technician arrived early. He carried out the repair to the oven efficiently, quickly and without fuss.”

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Posted 1 year ago

Thank you this is great to hear and we (the team) do appreciate your feedback.

Posted 1 year ago

“Very friendly and professional checked for things that might have gone wrong just to be su”

Helpful Report

Posted 1 year ago

Thank you for taking the time to raise this review the team do appreciate the feedback.

Posted 1 year ago

“Quick , efficient and excellent service from the engineers.”

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Posted 1 year ago

Thank you for the review your feedback is really valued by the Glotech teams.

Posted 1 year ago

“Didn’t even open the machine, not even 5 minutes, still not convinced the problem is the drum. I would have felt more assured if the top of the machine was taken off so as I could have seen the issue. £89 and a couple of minutes later and still not fixed.”

Helpful Report

Posted 1 year ago

Good afternoon. the engineer attended a reported fault of "Fault:Very noisy when spinning, possibly needs a new belt." however our experienced engineer was able to diagnose quickly that it was not the belt but was indeed the Drum which needed replacing. Due to the cost of this you chose not to proceed as it was uneconomical this was on the 7th June on the 8th June our team contacted you as a followup and you informed them that you had already replaced the appliance. We wonder if you were not confident with the diagnosis why would you not get a second opinion either from us or from a third party. It is always very frustrating that an appliance cannot be economically repaired whoever the appliance condition is not the fault of Glotech or the engineer. the engineer cost of travelling and attending still have to be covered and had you wanted to proceed after paying for the parts required there would have been no additional labour cost its just that the drum assembly, heater and seal required did not make it economical for you to continue. We do therefore feel this review is unjust in the circumstances, however wish you well. Thank you

Posted 1 year ago

“Gentleman who came to do repair was pleasant and very helful. will definately recommend Glotech....”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, Anita! We are so glad to hear the Enginneer who came to do the repair was pleasant and very helpful. We really appreciate that you will be recommending Glotech and look forward to serving you in the future!

Posted 1 year ago

“I would definitely not use this company again. I paid them a call out charge each for 3 appliances and only one appliance was fixed. I was advised by GloTech that my fridge freezer needed to be re-gassed and on the day I had to sign a disclaimer in case it didn't work. Fortunately, it did work and I was therefore under the impression that I was covered if it broke again. Approximately 2 months later, it stopped working and when I called them to let them know they said I wasn't covered. They said that because I had signed the disclaimer it meant they did not have to repair my appliance. I disagreed saying that the disclaimer was only relevant on the actual day they initially repaired the fridge freezer but they never came back to me. So I lost approx £200 and now have to buy a new fridge freezer. I was also advised by their engineer Ben that I needed a new part for my dishwasher so in good faith I paid for the part. However, when he came to fit it, the dishwasher did not work and Ben advised that it wasn't the part I had paid for at fault. He told me he had called the office and they said they would give me a refund but when I hadn't heard from them I contacted them to ask for my refund. They simply said that Ben should not have told me this and that the part was non-refundable to me, even though I had paid for it on the advice of the engineer. In total I spent approx £400 in call out charges and parts and all to no avail. The company have never responded to any of my emails just choosing to ignore them. They pride themselves on a family run business but I think they are robbing customers left, right and centre and then not responding to any questions they cannot answer. I am definitely going to report them to the Trading Standards Committee but in the meantime I would warn anyone who is thinking of using them, not to. If I could give them no stars, I would.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to give feedback, I do hope that you have also emailed to the customer service team and Bens team at Glotech Essex would have been able to reply fully for you. This is not the review site for Glotech Essex however I have reached out to them for some feedback which is as follows Three appliances, Fridge freezer oven and dishwasher. The Fridge freezer and oven have both been repaired. The Dishwasher had a cosmetic part which was a special order which you were made fully aware of at the time of order, and other parts ordered for this appliance. The Dishwasher was attended several times however there were installation issues which you needed to get rectified for the appliance repairs access to be made as this has not been actioned the engineers have attended on several occasions at no extra cost to yourself pending this action to rectify the issues and been unable to do so . From the last visit the machine was classed as Beyond Economic Repair however the cosmetic part which was ordered 6 months ago was not returnable / refundable as you were aware. There would seem to be no justification for a refund to you as the engineer team have done all they could to resolve the situation with you and this we understand may be cause for frustration however we do feel that this is an unfair review. All engineer reports and information are available directly should trading standards wish to follow up with the team regarding your report to them. I have been assured that there have been several phone conversation and the outcome has been a fully explained to you on several occasions. We wish you well and Ben and the Team at Glotech Essex are disappointed the situation was unable to be resolved.

Posted 1 year ago

“Amazing service from Alex. Fast and effective”

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Posted 1 year ago

Thank you for the feedback and review the team really appreciate it and this will be passed to Alex.

Posted 1 year ago

Glotech Repairs is rated 4.2 based on 4,665 reviews