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Glotech Repairs Reviews

4.2 Rating 4,666 Reviews
79 %
of reviewers recommend Glotech Repairs
Company Reviews Metrics Info
4.2
Based on 4,666 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 77%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Glotech Repairs Reviews

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Anonymous
Unverified Reviewer
“Engineer turned up 2 1/2 hours late and didn’t have a replacement bulb of the right size for an Electrolux cooker. £90 paid for nothing and will never use this firm again . Engineer was polite and apologetic , however .”
Helpful Report
Posted 1 year ago
could I confirm for you that if the engineer did not have the correct item on his van stock the part could be ordered in and that would be the only charge, the engineer return visit and repair is included in the original on off labour cost. - Thank you
Posted 1 year ago
B Smith
Unverified Reviewer
“Brilliant service couldn’t fault them would definitely use them again in the future and recommend them to others , thank you”
Helpful Report
Posted 1 year ago
Mrs Ford
Verified Buyer
“Very good, professional a brilliant service”
Helpful Report
Posted 1 year ago
S Osgood
Verified Buyer
“Nothing to say as it couldn't be repaired and had to buy new one.”
Helpful Report
Posted 1 year ago
T Gardner
Verified Reviewer
“For an average service, these people sure know how to charge an exceptional fee £160 for a lamp for my cooker hood (without the lamp!) and a separate charge - for the same visit - of £111 to replace a lost screw in the cooker door. Never again!”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“Friendly call center staff and knowledge engineers”
Helpful Report
(Aa) - Posted 1 year ago
Anonymous
Verified Reviewer
“We thank Andrew who quickly diagnosed and fixed our problem today with our dishwasher. Impressive and efficient service. West Bridgford”
Helpful Report
Posted 1 year ago
T Billington
Verified Reviewer
“Multiple issues with delays in getting parts, changed date for repair. Late on day of repair with no information, then a no-show and cancellation on the day of repair. Awful service from start to finish. Wasted three weeks of time and one day of waiting in. Now waiting for a refund.”
Helpful Report
Posted 1 year ago
Mr Long
Verified Buyer
“Brilliant and prompt service thank you”
Helpful Report
Posted 1 year ago
M Veitch
Verified Buyer
“Terrible experience. Did not fix the problem and then tried to suggest that the fault could be different to the original and may incur further call out charges. Customer service was also poor and uncompassionate. Will not be using again.”
Helpful Report
Posted 1 year ago
F
Verified Reviewer
“Hi, I have booked a dishwasher repair on October 24th. My case was assigned to the Glotech Repairs South London branch. Since then, I received 6 visits from 2 technicians. The first technician made a diagnostic that turned out to be incorrect. The second visit he realised he ordered the wrong spare part. The third time he removed the wrong valve so he couldn't repair the dishwasher After calling a minimum of 6 times to the call centre and spoken with Ben and several representatives, they sent another technician. I was expecting Ben to come to my house in person as this became a real problem and you admitted you didn't manage things properly and you weren't providing a good service. At this point I am not concerned about the 'customer satisfaction' but I want my dishwasher up and running. Today (6th visit), the technician seems to have burnt out the dishwasher (it smells, and it generated a short circuit that cut off the light). As you can tell, this is unacceptable! I called the call centre but due to short staff, there was nobody there to pick my call. Regards, Federico”
Helpful Report
Posted 1 year ago
R Newman
Verified Buyer
“Fantastic service - engineer phoned on his way and let me know how long he would take to get here - very polite and fixed problem in timely manner. Mobile card machine too which was very helpful!”
Helpful Report
Posted 1 year ago
B Pomphrey
Verified Reviewer
“I Had my AEG microwave oven repaired in October 21 it’s broken down again today 27th November 22. Apparently they only give 6 Months warranty. So my advice is to go direct to the manufacture and get 12 months”
Helpful Report
Posted 1 year ago
C Murray
Verified Buyer
“Great service. Fixed my washing machine within 40 minutes.”
Helpful Report
Posted 1 year ago
A Graham
Verified Buyer
“Very pleased with quick response. Adam fixed my washing machine- many thanks 👍🏼”
Helpful Report
Posted 1 year ago
D Young
Verified Buyer
“Repair man arrived promptly Job done quickly and efficiently Very good service”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“If I could give 0 stars I would. We booked a repair for yesterday, no one ever showed up , I even called to make sure an engineer was still coming and they reassured me that the engineer was on the way and the repair booking was showing on the system. We waited all day and no one ever showed up. This is ridiculous because not only we needed urgently this repair and we could have fixed it in another way but they wasted our time and we cancel work plans to wait for the engineer. This is not a treatment you should give customer! All the situation is ridiculous.”
Helpful Report
Posted 1 year ago
L FLETCHER
Verified Buyer
“A quick response to a request for a repair to my broken fridge. The engineer arrived in less than 48 hours and carried out a thorough repair and was very personable and polite. I have two minor comments. Although it was pouring down outside he didn't have any shoe coverings and also when booked I was surprised that they were unable to specify whether the engineer would come in the morning or afternoon. This makes it difficult if you have another appointment. In the event, he arrived at 10.00am.”
Helpful Report
Posted 1 year ago
T Kovacs
Verified Buyer
“Excellent service, friendly and very quick.”
Helpful Report
Posted 1 year ago
M Collins
Verified Buyer
“The engineer was very good but I did have to wait 6 days for an appointment.”
Helpful Report
Posted 2 years ago
Glotech Repairs is rated 4.2 based on 4,666 reviews
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